zea, my guy wasn't so rude, although I doubt his name is really "Freddie". I'm going to give the tech a hard time (after he fixes the unit) and find out why they stopped shipping the fix to people. I'll also update with the version of my firmware once it's finished. I suspect it will be version 4.30.1.
I spoke to LG last night as well. He asked if I knew WHY it was a problem. Curious, I said "nope". He went on to explain that the LG TV is so advanced that the software cannot communicate with the out-dated hardware currently on the market
.
I asked why everyone with this TV has this problem and he said that LG has superior software to most or all of the tuners on the market. I told him my cable box was brand new and had a manufacture date of July 2009 and he said it was still using the older software.
He seemed to actually believe what he was saying too! I thanked him for the conceded explanation and asked that he just FIX MY DAMN TV!
Quote:
Originally Posted by jplumey /forum/post/17406736
zea, my guy wasn't so rude, although I doubt his name is really "Freddie". I'm going to give the tech a hard time (after he fixes the unit) and find out why they stopped shipping the fix to people. I'll also update with the version of my firmware once it's finished. I suspect it will be version 4.30.1.
Quote:
Originally Posted by Veccster /forum/post/17406918
I spoke to LG last night as well. He asked if I knew WHY it was a problem. Curious, I said "nope". He went on to explain that the LG TV is so advanced that the software cannot communicate with the out-dated hardware currently on the market
Originally called LG about a week and a half ago about the lip synch issue. The phone support person said LG should contact me about sending out a tech within 10 - 14 days. Called today to check the status of the issue. The phone support person said that the issue had been submitted to the proper department and that I would need to wait on them to contact me.
Seems like LG tells a lot of people that it will be two weeks. But I rarely hear anyone say that the LG tech did the update and the problem was solved.
not true, i have issues with coax cable coming straight into my tv (no cable box) as well as issues with PS3 via hdmi.
based on everything, (idiotic responses from customer service, the way they're not handling the lip sync issue, crappy trumotion etc.) i'll probably never buy an LG again.
wonder if this is why Fry's just did a firesale on 47LH50 & 47LH40's starting today. $900 & $800 respectively. Was online & B&M, looks like online went out of stock since they're no longer showing up.
Quote:
Originally Posted by lew2 /forum/post/17408458
wonder if this is why Fry's just did a firesale on 47LH50 & 47LH40's starting today. $900 & $800 respectively. Was online & B&M, looks like online went out of stock since they're no longer showing up.
Hmm, didn't know that. I hadn't seen any in the big box stores, so had no idea.
If the xxLH40's are at the end of the product cycle, I'm even more concerned about LG fixing the audio sync issue and keeping it fixed. I like the LH40's but the issue has me spooked since it seems far less common on other brands like Samsung.
Quote:
Originally Posted by mgs333 /forum/post/17405591
if i recall, you were complaining about weird artefacts around moving objects, to get rid of that, you don't need to worry about 120hz, just turning off the trumotion (or whatever it's called) is good.
Yeah, the blur/fuzz around objects has been BUGGING me! It's annoying. But I just did a quick check on my TV during the game, and the "Tru motion" is the 120 HZ. Here's a picture to see it. So, I'll just keep it off. It seems to be better.
AVSForum has been awesome for helping me getting into the service menu for another TV (My almost 2-year old 47" Olevia that I use as a monitor, which is just great as a monitor with P-in-P to watch TV at the same time - Not an important feature, just nice.).
I have been looking to purchase the 55LH40. Last night, I hesitated (for who knows why), and missed out on a freaking awesome deal that was only there for a few hours.
So mad...
Now, to be sure that I don't hesitate again, I would appreciate some firm comments on:
1. Is lipsync a real issue and can it be fixed with the service menu? All the talks about it scare me a bit - and hence my hesitation last night. Some people say they have lipsync issues using HDMI and others say it's fine and no issues with HDMI. So inconsistent...
2. Is it possible for LCD HDTV's to have dead pixels, and if so, what can you as far as getting it exchanged? I mean, that's a big TV to be shipping back and forth for exchange.
I have a 47" LCD and a 42" LCD HDTVs and none has dead pixels. I have never seen a HDTV with any dead pixels, but I figured I would ask.
Quote:
Originally Posted by whoisthat /forum/post/17416080
...
2. Is it possible for LCD HDTV's to have dead pixels, and if so, what can you as far as getting it exchanged? I mean, that's a big TV to be shipping back and forth for exchange.
I have a 47" LCD and a 42" LCD HDTVs and none has dead pixels. I have never seen a HDTV with any dead pixels, but I figured I would ask.
Funny, you ask! I just got my 55LH41 about 3 weeks ago and i noticed a dead pixel. If i bought at Costco or an electronics store i would be able to return it (within 90 days Costco, 30 days elesewhere) but i bought it from a furniture store (Leon's in Canada) and they have no return policy for electronics. They told me they need an official report from a sevice tech. So i will do that and see how it goes....
Yeah...I beat that price by $50 (including tax) by getting it at my local Sears. Was VERY pleased to score such a deal. Anyway, I have no dead pixels but have only had it for 4 weeks.
I've been all over the place with audio sync issues too. It almost seems that some days are worse than others. And actually, my CRT TV connected via coax is doing it right now. I'll be calling comcast (again) tonight. I am also on the waiting list to have LG come out and update my TV.
My neighbor just bought a samsung 46LNB750 and also has audio sync issues when connecting via HDMI. He has a Direct TV HD box.
Does it bother me....not enough that I would return this TV or spend $800 more for a similar Samsung. If a channel is bad, I can just switch over to component cables and it's gone. Also, switching my cable box to PCM only fixed A LOT. There are only a couple channels / programs that are off now.
If you can score the 55LH40 for around the price you posted, get it. You won't be disappointed. My neighbor got a good deal on his 46" 750 model samsung and still paid $1500. I paid $300 less and got a 55"!
Quote:
Originally Posted by paquette_ /forum/post/17421218
Funny, you ask! I just got my 55LH41 about 3 weeks ago and i noticed a dead pixel. If i bought at Costco or an electronics store i would be able to return it (within 90 days Costco, 30 days elesewhere) but i bought it from a furniture store (Leon's in Canada) and they have no return policy for electronics. They told me they need an official report from a sevice tech. So i will do that and see how it goes....
My 42LH40 has a dead pixel but it's 100% unnoticeable when watching TV/Movie or playing a game. The only time you can barely see it is when the menu is on.
As for questions about the service panel, it is only accessible for the 2009 versions. If you can access the panel, then you have a 2008 version, and LG will send you a flash drive to update your firmware. (If you have a2009 version, then a tech has to come update it for you). This has been confirmed by LG and is a bit of a waste of time/resources in my opinion.
I'm still waiting on my call, but if I don't get it in another 1-2 weeks I'm going to file a complaint with the BBB.
I purchased the 42LH40 on Friday at Fry's for $599.99 until they were gone....I couldn't believe that price. It was a deal to good to pass up. I love it and have no issues with the TV. The picture is unreal. I had a little lip sync issue while using the HDMI but switched over to component cables and the lips sync seems to be back to normal and working perfect. You can't beat this TV for the price.
Quote:
Originally Posted by lew2 /forum/post/17408458
wonder if this is why Fry's just did a firesale on 47LH50 & 47LH40's starting today. $900 & $800 respectively. Was online & B&M, looks like online went out of stock since they're no longer showing up.
Thanks for folks' assistance. I dropped by Fry's on Saturday to look at them again. Turns out Fry's also had an in-store unadvertised sale on the Samsung LN46B630 at $999 with free Samsung Bluray player (BDP1600). Ended up going with the Samsung.
FYI - I just got a deal on a 47LH40 at Amazon.com for $1049 including shipping and tax, which makes me happy.
What made me unhappy was I didn't find this thread until after I'd ordered it.
Being concerned that I'll be put on a multi-week waiting list for the audio sync firmware fix, I just contacted LG Support. They told me that the newly manufactured shipping sets should already have the fix installed. Now of course that doesn't mean that I won't receive an older set from inventory but it does hopefully indicate that LG has a handle on the problem. Unless LG Support was just kicking the problem and me down the road...
I'll look up the software version when I receive the set Tuesday, see if it is an updated version and post the results then.
I just got my LG47LH40 today and set it up - I too got it on the Fry's.com sale...
My PS3 doesn't seem to be having any lip sync issues but I don't have my HD cable box setup yet... I plan on grabbing one for this TV tomorrow from Comcast. Any specific box I should ask for?
Also, does anyone have calibration settings for PS3?
Quote:
Originally Posted by TheShadowWRX /forum/post/17432004
I just got my LG47LH40 today and set it up - I too got it on the Fry's.com sale...
My PS3 doesn't seem to be having any lip sync issues but I don't have my HD cable box setup yet... I plan on grabbing one for this TV tomorrow from Comcast. Any specific box I should ask for?
Also, does anyone have calibration settings for PS3?
I don't know about the technical specs but the Motorola box I had until 2 weeks ago had the clock on the front. It was replaced (while eliminating factors causing lip sync) with a box made by Samsung that was 1/3 the size and does not have a clock. I am now in the market for a digital clock to hide back in my entertainment center. I would have rather had my old box back.
I just received my LG 42LH40 from the Fry's sale last week. After reading all of the lip sync issues I was stressing pretty hard, but I must say I couldn't be happier with my purchase! So far I've tried PS3 (HDMI), Xbox 360 (component), and a comcast scientific atlantic DVR (component).....no lip sync issues! Next I'll try the DVR through HDMI and report back.
Right now I'm just using either the 'vivid' or 'sports' presets and TV and videogames look fantastic! The picture wizard is easy but I find the result to be a little dim, so I'm sticking to the presets for now. I must say I'm not a big fan of the Trumotion 120 Hz - in a way it looks more realistic but it's quite distracting, as if the actors are moving in front of a greenscreen. This mode might be more ideal for sports.
You must not have read very much about the lip sync issues becuase over HDMI from your cable box is the primary concern for getting lip sync. So, yes, do try that and get back to us.
For me, I just switched to using component from my DVR and stopped holding my breath for an HDMI fix.
the only reason I want it, is so I can have one fiber from the TV to the AVR and call it a day, versus switching inputs on the AVR for whichever device I am using. Basically saving me from getting a fancy remote - because the LG remote sucks hard core.
From the other thread for the LH90 people it seems the only way to get the firmware is to call back again and again acting like your world is going to end if you don't get your fix.
I just plan on setting up my cable box via component...
I would much prefer to use HDMI for everthing though and then use the Digital Optical output on the TV to my Logitech Z-5500 Speakers (bedroom) so I would get 100% digital sound on the Cable Box and PS3 without having to deal with switching inputs on the Logitech unit... Guess I'll just have to grab a Harmony One remote.
I bought my 42LH40 here in Toronto a few weeks ago and am very happy with it. No dead pixels, great picture, and very configurable through the menus.
I thought I would share a couple of settings tweaks that greatly enhance the set for me.
1) I use the digital tuner and get about 10 HD channels with a set-top antenna, they look awesome. However I was getting lots of dropouts in picture and sound, even on channels where the reception is fairly strong. I checked the service menus and there's a tuner option setting which I changed from "Enhanced Ghost" to "Default". Now there are almost no dropouts, and the ones that occur are very minor. I'm not sure why my TV's tuner option was not set to "Default" from the factory. There is another option called "Enhanced Phase", so if you have similar dropout problems try all three.
To get to the required menu: Hold the "Menu" button on the remote and on the TV down together for several seconds until a password prompt appears. Enter the password, normally 0000. Then navigate to the "System" page, "Tuner Option" parameter. Left/right cursor to change settings, then press the back button to exit. Do NOT change any other settings as it is possible to kill your TV this way. If you do so by accident, immediately put back the original value. Write everything down if you need to. The Tuner Option setting is perfectly safe to change though.
2) Out of the box it can play MP3s and JPEG still images via USB, but you can enable USB DivX + Matroska (MKV) movie playback, including full HD 1080p movies from a memory stick or hard drive. This one is better known around the web, see "Instructions on how to activate USB port on your LG TV from Maksim Zubov" on this page:
http : // www. avforums. com /forums/lg-owners-forum/1012225-usb-port-new-lg-lcd-lh-series-25.html
Be careful if you decide to change firmware versions especially if you live in North America, most of the info and firmware files available apply to European LG models.
Note that I did not have to fiddle with software versions, I just got directly into the right menu by pressing the Enter button on the remote and the TV at the same time until a service menu comes up (same password, 0000). This is a different menu than in (1) above. Do not change any other settings - see warnings in (1) above.
Your success with any of this *will* depend on the firmware version your TV has. I have version 4.05.00. Also these tricks may apply to many other LG models.
Ok for balance I'll mention one complaint I have with the TV: It often takes a long or variable time to respond to buttons when navigating menus or changing channels. Minor issue though, I guess the Linux CPU in there is a bit sluggish sometimes. Also I connect through component video so do not suffer from the much lamented HDMI lip sync issue, or even know if it affects my set.
Georg
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.
Related Threads
?
?
?
?
?
AVS Forum
34M posts
1.5M members
Since 1999
A forum community dedicated to home theater owners and enthusiasts. Come join the discussion about home audio/video, TVs, projectors, screens, receivers, speakers, projects, DIY’s, product reviews, accessories, classifieds, and more!