Quote:
Originally Posted by
poster /forum/post/18419484
Thanks everyone for your advice. What a damn joke this whole process has been. I just spent another hour on the phone with them. The person says in short once again that even with a 722K and the adapter, I will not be able to record two OTA HD channels at once.
She also said that getting the 722K is the luck of the draw as it is in the same grouping as the 622 and 722 and it depends on what the local office has in stock. I then said can you tell them I need one for my situation and she said she couldn't. I went back and forth with her for 20 minutes telling her how odd that was and how it seemed like they didn't want to help me.
In the end, she said her supervisor emailed the local office to request that I get a 722K and an adapter, but that she still cannot guarantee it as they may not have any. If so I would have to reschedule until they brought one.
Like pulling teeth I tell ya. I pulled this from the module add-on white sheet. She said it does not have two OTA tuners, but their own documentation says it does.
Perhaps I have just had bad luck with the service when I call, not sure. I told her that many knowledgeable people on the AVS forum are contradicting what you are telling me. She said they must be doing something outside of the normal usage of the equipment and voiding the warranty.
She did say I was on the Eastern arc setup though so I guess that must be right.