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Forum: Surround Music Formats   01-26-2014, 07:57 AM
Replies: 61
Views: 24,225
Posted By Powell8
News flash: sometime Friday night the long...

News flash: sometime Friday night the long awaited changeover in the menu occurred. There are now 3 options for sound and the Dolby Digital signal can now be passed through to my 5.1 system while...
Forum: Surround Music Formats   01-10-2014, 11:30 AM
Replies: 61
Views: 24,225
Posted By Powell8
Thanks, I guess (and hope) they are working...

Thanks, I guess (and hope) they are working their way eastward. Next week should be when I get the same email about the overnight update.
Forum: Surround Music Formats   01-08-2014, 03:48 PM
Replies: 61
Views: 24,225
Posted By Powell8
Same question, where do you live? My response...

Same question, where do you live? My response (see below) was the for second week of January so I got nothin' yet. When I see the three choices appear, I should have the update. I still have the...
Forum: HDTV Recorders   12-28-2013, 04:07 PM
Replies: 25
Views: 2,754
Posted By Powell8
Woohoo! Good news,see below: From:...

Woohoo! Good news,see below:




From: Michelle M
Sent: 12/28/2013 12:52 PM
To: powell8@aol.com

Dear Optimum Customer,
Forum: Surround Music Formats   12-28-2013, 04:02 PM
Replies: 61
Views: 24,225
Posted By Powell8
Wohoo! Good news, see below: From:...

Wohoo! Good news, see below:



From: Michelle M
Sent: 12/28/2013 12:52 PM
To: powell8@aol.com

Dear Optimum Customer,
Forum: Surround Music Formats   12-26-2013, 01:32 PM
Replies: 61
Views: 24,225
Posted By Powell8
Oyster Bay? Interesting that they gave you a...

Oyster Bay? Interesting that they gave you a specific area for the update. I am in Bayport, on the south shore. Hopefully they are working their way eastward. Thanks for the update.
Forum: Surround Music Formats   12-26-2013, 09:30 AM
Replies: 61
Views: 24,225
Posted By Powell8
Nope, no luck. Same garbage signal. Time to...

Nope, no luck. Same garbage signal. Time to forward these postings again to Optimum. Anyone who reads these should leave email's with the complaint.
Forum: HDTV Recorders   11-16-2013, 04:01 AM
Replies: 25
Views: 2,754
Posted By Powell8
So far, so nothing on my DVR. Where in New York...

So far, so nothing on my DVR. Where in New York is the rollout supposed to start? And I love the wording-being released slowly. Perfect, maybe by 2014.
Forum: Surround Music Formats   11-01-2013, 11:22 AM
Replies: 61
Views: 24,225
Posted By Powell8
Still complain, we need the power of numbers...

Still complain, we need the power of numbers calling. Thanks.
Forum: Surround Music Formats   10-24-2013, 09:38 AM
Replies: 61
Views: 24,225
Posted By Powell8
Nope, the last response I got was to change to a...

Nope, the last response I got was to change to a different box other than the Scientific American (with the loss of recorded material). They also said they were still working on it. Elsewhere, they...
Forum: Surround Music Formats   09-05-2013, 02:32 PM
Replies: 61
Views: 24,225
Posted By Powell8
If that is the case, then it is good news. As...

If that is the case, then it is good news. As always, money and numbers of people have power. Thanks for adding additional feedback to Optimum so they know I am not only one. Hope to hear from them...
Forum: HDTV Recorders   08-20-2013, 05:37 AM
Replies: 25
Views: 2,754
Posted By Powell8
I received a quick response from Jamal: Hi,...

I received a quick response from Jamal:

Hi,

Thank you for your email. I can understand how this issue can be bothersome. Our engineers are currently working to address this issue system wide....
Forum: HDTV Recorders   08-16-2013, 03:09 PM
Replies: 25
Views: 2,754
Posted By Powell8
I can forward the latest two comments here and...

I can forward the latest two comments here and see how they respond this time. You can read above what happened recently. Problem is besides this forum, who else is complaining?
Forum: Surround Music Formats   07-15-2013, 04:41 AM
Replies: 61
Views: 24,225
Posted By Powell8
This is the first response to my showing them...

This is the first response to my showing them the link to this and another thread:




Dear Optimum Customer,

Thank you for your email, Please let us know how we may assist you as we are...
Forum: HDTV Recorders   07-15-2013, 04:40 AM
Replies: 25
Views: 2,754
Posted By Powell8
This is the first response to my showing them...

This is the first response to my showing them the link to this and another thread:




Dear Optimum Customer,

Thank you for your email, Please let us know how we may assist you as we are...
Forum: HDTV Recorders   05-20-2013, 02:28 PM
Replies: 25
Views: 2,754
Posted By Powell8
No luck at all, not enough of us are calling to...

No luck at all, not enough of us are calling to get their attention. No one cares about sound anymore since MP3's!
Forum: HDTV Recorders   11-23-2012, 04:18 PM
Replies: 25
Views: 2,754
Posted By Powell8
Same issue here: eventually got a live person...

Same issue here: eventually got a live person (Paul, very nice guy) on Thanksgiving but he had to bump it up to a tech above him. Answer was to run opitical out of the tv to the receiver. Of course,...
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