I have the VR-309 with has the exact same problem. The problem comes and goes. However, most of the time the remote doesn't work at all. And when it does work, it only works for a few minutes. It is definitely a problem with the unit and not the remote. I have numerous universal remotes all of which no longer work with the Kenwood receiver. I have since replaced my unit with a Pioneer unit. The Kenwood now sites in my electronics graveyard.