I had the same problem on Saturday. I thought it might have been my cable box so I went and exchanged it, but it wasn't the cause. When I checked ch 1300 at 10 pm it was working. Glad to hear it wasn't just my house. I talked to two different reps and they each tried there best, but couldn't get it to work. Not sure what they did, but it was working great today. Some of the views were impressive.