yes i got them to install it - i didn't tell them that it was a computer - so i think they just assumed it was directly into a tv. so when they got here the guy didn't know what to do - so i did it myself. now i'm not getting premium channels - so when i called them they said they woldn't support it. i just got off the phone with someone from VM and he said that the FCC requires them to support it. i'm waiting for someone from TW to call me back.