Hey Mark P!!
Wow, it's been 6 or 7 years since I was last here? Seems just a few months ago.
The Ruben story is sad from what I have been reading here. I, like you, have fond memories of talking many hours with Ruben.
Two years ago I purchased another screen from Ruben for my new house. Everything went really slick. It was delivered and works perfectly.
I don't know what actually happened to him. Probably a mix of poor economic conditions and trying to grow too fast....