Spoke with a tier 2 X1 tech last week due to an open ticket I had, and he told me they are working on the issue of some programs not recording for their customers. He said it was only affecting 1% of the customers, but with a million of them, it was a lot of people affected. So, he said the known issue with the missing DD 5.1 audio for the recordings watched on the sat boxes will be addressed "in 3 months or so". Hope he was being conservative in that estimate!
10/8/13 at 9:02am