OK, so now you are expecting every $10.00 hour office assistant working in an HOA management company to know Federal law to do their job when answering the phone. Good luck on that. You keep harping on the people that did nothing to write the rules. They see a rule written down, and they parrot that rule the the person calling. They are not paid to interpret. The builders wrote them and your local and country governments approved them.
4/23/13 at 1:01pm