OTOH, the Lounge was often annoying in that I'd follow a discussion on a problem I was having, only to have it end with the Elgato moderator saying "submit a ticket". And that was the end of it; nobody came back to say how it was resolved.
You'll probably get more help with this in a slightly different forum, "ReplayTV & Showstopper pvr's, which has many experts and followers. FWIW, I have the same device, & my main problem has been it's flaky remote, which needs frequent cleaning or replacement. Otherwise, it's been very reliable.