Posts by akeena

Executive Customer Rep

It took about a month after I was contacted, delivery guys were great.

HLS-5679W Picked up and replaced free by Samsung with new tv. I would just like to comment on how much I love my new tv. Model# PN59D7000SF is a 59" Plasma with 3D and is a SMART TV. It comes with wireless already installed. All you...

I finally received my exchange for my HLS-5679W. NO cost at all. Samsung really made good on this bad DLP model for me. Here is a link on Amazon for the TV they exchanged for me. As of March 26, still not available for retail sale yet....

They gave me a choice of a 55" LCD or 59" plasma 3D

Jeff I had no special circumstance that I know of. Just the fact that the part needed to be replaced and there are no more available. Also, go through Samsung for service. I do own a bunch of Samsung products. Another big tv, an...

Oh yeah, one more thing, at no cost to me.

So I received my approval for an exchange and got a call the next day from an ECR. They are exchanging my tv for a 59" Plasma 3D model# PN59D7000SF. It is not in stores yet. I cannot complain anymore! Samsung is making good on my tv.

Well, I was pleasantly surprised that the tech that cancelled my service appt. because the part was no longer available, put in for an exchange for me. I just spoke with an Executive Customer Rep. and she said I should be approved and...

1. Why doesn't Samsung support know the part is not available? 2. Why doesn't Samsung service tech know the part is not available? I pulled the board and found a bad capacitor. Replaced it and a couple others, but the TV still does not...