or Connect
New Posts  All Forums:

Posts by Bjorn199

I think you guys are forgetting one important aspect of the internet, that bad publicity can spread quickly and widely. One bad review can damage sales far beyond the cost of making the problem go away. In my case, once I provided them the link to my reviews on this website and others and threatened to continue my online barrage, my case was quickly and quietly handled with a full refund (which was NOT required as part of the warranty terms). You can think what you want...
August 28th Update: So it has been over four and a half weeks since I first called in my repair to Samsung -- AND THE GAMES CONTINUE!!! On August 20th, I was finally contacted by somebody in their refunds/exchanges department. He indicated that I had been approved for an exchange, but that the replacement TV would likely come with little or no warranty (he did not know). At this point, I explained that receiving a part or TV with no warranty was no acceptable given my...
At this point I have been "submitted for exchange consideration". They tell me this means I may qualify for an exchange, but it needs to receive another internal review. They forewarned me that it is likely they will still come back and say they have to try another repair, and even if I receive an exchange it is likely to be a refurbished TV with only a 30 day warranty. I was promised on Tuesday August 14th that somebody would call me in 2-3 business days with a...
axe?? I am new to the site, can you explain that to me?
Below is a summary of my experience with this TV Pros: When working, TV's picture quality is OK (not great). Cons: 1) The biggest con is the reliability and warranty service -- READ BELOW 2) TV does not handle fast-moving images as well as other plasmas. 3) TV does have a brightness problem. Summary: I bought this TV is August 2011 in preparation for football season. When I got it home, I immediately noticed the problems with the brightness and fast moving images but...
New Posts  All Forums: