I got this from Moxi them self for uploading the software.
1. On the front panel hold down the Reset button for 4 seconds
2. At the specific moment the Moxi begins to reboot, hold down all of the 4 –directional arrows on the front of the Moxi unit simultaneously for 25 seconds
a. “MOXI” would display on the screen for first 15-18 seconds
b. Screen would flash for 1 second
c. Then “MOXI” would reappear on the screen for 2 seconds
3. Now you will receive the Welcome to Moxi...