Denon - What Happened to You?
Pros: Sounds incredible when its working and has been calibrated
Cons: The build quality is remarkably poor; worse, customer service is trained to sell design defects as personal problems until the warranty runs out
Bought a 2312ci and soon thereafter had flickering/power down issues. Denon said it was an "HDMI handshake" issue and instructed me to reset the unit and reprogram. Denon said to be very gentle with it, and turn on HDMI connected electronics first before turning on the receiver. That did help for a short while, then the 2312 degraded until it just began turning on and off intermittently every 30 secs or so, regardless of whether anything is connected to the HDMI or not. Then I realized this issue is not only common when buying your first 2312 or 3312ci, but also replacement 'refurb' units that Denon sends to you... a process that will leave you without a receiver for lengthy period...
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