Pros: Activities (macros) can be programed, do not have to point at the device because of RF Hub
Cons: Difficult to handle and requires 2 hands for best results, LCD touch screen too sensitive, LCD screen freezes on occasion,
After some research I took the plunge ($275) on a new Harmony Ultimate. The first unit I received had to be returned, as it was not working correctly according to Logitech support. I currently am using my new replaced Ultimate.
The remote is easy enough to set up through myharmony.com. There are some drawbacks that I encountered when setting up certain devices. When you set up a device on myharmony.com you are prompted for the manufacture name and model number for that type of device. The results are a short list of options. After you select the option and then finish that task, that device IR commands will be added to your remote. The problem on occasion is that not all of those commands work and/or are named something other than what your OEM remote control has labeled them. If you have your original remote control that's great as you can simply have the Ultimate remote learn the missing command from your OEM remote by pointing the OEM remote at the Ultimate and pressing the command you would like it to learn. If you don't have your OEM remote you are going to find yourself in a hard spot and successfully obtaining that code is not great.
One of the drawbacks of this remote is that the hard buttons cannot be programed by you to do a "Hold Action”. A hold action is where the remote continually fires the IR code as long as the button is held down. Example: Say you are watching a DVD and you want to Fast Forward (FF) it through, say about 15 seconds of play. On the OEM remote you would press and hold the FF button and at the desired spot in the movie, you then would release the FF button. On the Ultimate, if you press and hold the FF hard button, it will only advance the movie about 4 seconds and then you would have to press and hold that button again and again to get to your desired spot in the movie.
One of the other drawbacks to this remote is that the LCD screen is far too sensitive. After you have selective an Activity the LCD screen will advance to a different screen to control that device. It is very easy to accidentally hit the "HOME" icon, which gets the LCD screen back to the Activity page, and from there, if you are not very carful, you can easily touch a different activity and your components that are already on may shut off.
The LCD screen is not made of a material that resists scratches
I am not a person that likes to deal with tech support of a company that is not within the USA. Harmony is not an exception to this and sometime their support reps are hard to understand but the good thing is that it is a toll free call.
Another good thing is that this is a remote that will work to control all 15 of your devices when it works correctly and is simple for most people to operate.
The CONS outweigh the PROS
Can program Activities (Macros), which are able to turn on your devices (15 maximum) and switch them all to the proper inputs
Can work with IR or X-10 light switches and modules to control home lighting
Easy to set up and edit
No need to point the remote at the devices in order to control them
Lightweight, not very substantial
LCD screen is too sensitive to the touch
Unable to program a hard key to do a "Hold Action"
LCD screen freezes
Entire remote become unresponsive
Need to reset HUB often
Need to reset remote often
Some IR codes not in Harmony database
In conclusion, I cannot say that I can recommend this remote to a friend.