Originally Posted by sounddude51
...just recently noticed a thin light green line, one inch from the left edge of the display about a millimeter wide running top to bottom. Only shows during light colored images.
So since Black Friday was the one year date for the in house service, I called Panasonic service right away. Got a very nice young "American" customer service rep who asked a few questions, then set up a date for a service man to come out (less than two days later) and then put a service tech online with me to help describe the issue to. All very fast and done well.
The service man came out today. Said it's a common problem with a component that can be replaced on site. So they've ordered the part which because of Thanksgiving will be in next week. They'll put it in no charge and hopefully that will take care of that.
I bumped the post as I've had the technician to the house twice now and have learned some things. None of them encouraging.
The first time he was out, he took the back panel off and wow, there's not really that much there. I was surprised. He checked a couple of components and that didn't fix it. So he got on the phone with a Panasonic senior tech and took the display through a mess of tests by pressing some of the front buttons at the same time. That was interesting to watch but I couldn't see what and how he was touching the buttons or in what combination or order.
Then after all that, the Panasonic rep said that it needed the main circuit board replaced. So he ordered that. It took two weeks for that to come in and the guy was back today. He took it all apart again and boy that circuit board is buried. He really had to take a lot of stuff off to replace it. Unfortunately, it did NOT fix the problem. So he got back on the phone and they said that the plasma panel would have to be replaced. He said someone would call in the next couple of days to arrange the pickup. No good.
He also gave me his opinion on the set. He said that Panasonics, where still very good, are not what they once were. He said most of the components are made in China and that was when they started with a lot more problems. He said that they look great while they work, but that the components go back quickly and they are expensive to replace out of warranty. He said I was lucky that my display went while it was still covered. He says most go out of warranty. And he says a lot of them go. He sees this alot.
So there you go. It couldn't be fixed in the home and must go to the shop where the display will be replaced at no charge. BTW, the display has a two year warranty on it, but only one year of labor.
Anyone else experience this with the Panny?