or Connect
AVS › AVS Forum › Display Devices › Plasma Flat Panel Displays › Master thread for Panasonic plasma not turning on
New Posts  All Forums:Forum Nav:

Master thread for Panasonic plasma not turning on - Page 12

post #331 of 1980
Quote:
Originally Posted by dhoover View Post

TH-PZ85U (still in warranty) connected HDMI #1 to:
Yamaha receiver RX-V665
DirecTV HR-22-100
Panasonic BD35
All connected HDMI

Several months ago I got the "11 blinks" (fan problem)
Called concierge and together we got it working finally with a factory reset.
I had tried other reset combinations: pulling power cord with/without HDMI connections before that with no joy. Concierge said I'd need to duplicate the condition with the blinking light so a tech could examine it in that condition. (I guess that makes sense like having a noise in an automobile and taking it to a mechanic.)

This problem had been intermittent for about a week before this solution.
I kept checking the fans (with a mirror; it's on the wall) and all were running.

Just yesterday it did it again, first time since the solution. I restored it by pulling HDMI, pulling power, holding power button and replugging. Reset screen (not factory reset) came up and all has been fine.

I've read all threads. Found the one interesting about the cut wire to a fan.
So . . .

1. Anyone had this problem intermittently?
2. Could it be related to signal the AV receiver is sending to the HDMI in? (I've read about the Panny shutting down with HDPC's connected to inputs other than #3, but that's a 10 blink problem right?)
3. I'm trying to think of an intermittent fan/temp problem.
4. Any comments?

If I could just reproduce the condition predictably or permanently then I'd be on a more direct road to getting it fixed. (also bought a 3rd party 5 year warranty)

Thanks

Thanks for the info. Yes I have this same problem and it is also intermittent, which sucks because I have a tech coming out on Thursday to "fix" it but who knows whether it will actually be broken then.

This has happened two times in the past - where the TV won't turn on and I get 11 blinks. However, 2 days ago the normal fix of pulling the plug, waiting 10 seconds, and then plugging it back in was not working. I thought the thing had finally died for good. I attempted and failed to turn the TV on over the course of several hours.

So I left it unplugged and went to bed. When I woke up in the morning the damn thing decided to work when I plugged it back in. So I played some xbox on the TV for a while and then later that day I got the 11 blinks on startup AGAIN. And AGAIN the TV was not fixable by the unplug/replug fix. It was at this point I called panasonic and scheduled a tech to come out.

I again leave the thing unplugged all night and, of course, this morning it works again. This is going to be a real problem when the tech comes out and I can't reproduce the issue.

I do have an HTPC plugged into HDMI #1 but I've never had the issues others have had with the 10 blinking lights problem. I have a newer motherboard and assumed it had the right HDMI voltage during the handshake. Also, unplugging it does not allow the TV to boot, so at the moment I don't think the HTPC is the issue.

EDIT: When you do that reset where you hold the power down as you plug it in - does that reset all your picture settings as well?
post #332 of 1980
dhoover
Quote:
Concierge said I'd need to duplicate the condition with the blinking light so a tech could examine it in that condition. (I guess that makes sense like having a noise in an automobile and taking it to a mechanic.)
Just yesterday it did it again, first time since the solution. I restored it by pulling HDMI, pulling power, holding power button and replugging. Reset screen (not factory reset) came up and all has been fine.

BHack
Quote:
This has happened two times in the past - where the TV won't turn on and I get 11 blinks. However, 2 days ago the normal fix of pulling the plug, waiting 10 seconds, and then plugging it back in was not working. I thought the thing had finally died for good. I attempted and failed to turn the TV on over the course of several hours.
I again leave the thing unplugged all night and, of course, this morning it works again. This is going to be a real problem when the tech comes out and I can't reproduce the issue.

Just curious why both poster would perform a reset/reboot/unplug power cord with this intermittant problem when you finally got it to act up. I suggest not to do a reset or to unplug the power cord.
post #333 of 1980
Quote:
Originally Posted by BHack View Post

Thanks for the info. Yes I have this same problem and it is also intermittent, which sucks because I have a tech coming out on Thursday to "fix" it but who knows whether it will actually be broken then.


This is going to be a real problem when the tech comes out and I can't reproduce the issue.

EDIT: When you do that reset where you hold the power down as you plug it in - does that reset all your picture settings as well?

No, resetting this way retains all settings. Only the factory reset erased all of my settings.

Let me know of your success/failure with the tech. The concierge told me that it wouldn't do much good to send a tech if the set wasn't in it's "fault" condition and I agreed. Although I'm not sure what info that will give the tech except for the nature of the error (which we know).

I agree with the poster after our posts. Yes, we need to leave the TV "blinking" for the tech. Of course, for addicts like me, that means being without HD during the period.

I'm just trying to eliminate a hardware failure cause; if the tech comes and finds no hardware problem, we're back to square one. The concierge did tell me that the tech would do a reset. So, if that worked, what would he do next? Just perplexed.
post #334 of 1980
Quote:
Originally Posted by dhoover View Post

No, resetting this way retains all settings. Only the factory reset erased all of my settings.

Let me know of your success/failure with the tech. The concierge told me that it wouldn't do much good to send a tech if the set wasn't in it's "fault" condition and I agreed. Although I'm not sure what info that will give the tech except for the nature of the error (which we know).

I agree with the poster after our posts. Yes, we need to leave the TV "blinking" for the tech. Of course, for addicts like me, that means being without HD during the period.

I'm just trying to eliminate a hardware failure cause; if the tech comes and finds no hardware problem, we're back to square one. The concierge did tell me that the tech would do a reset. So, if that worked, what would he do next? Just perplexed.

Yea, I'm going to hope that my TV works when I get home and write down all my picture settings. Then, I'm going to hope the thing breaks again before Thursday when the tech comes. If it does do the 11 lights I'm just going to leave it blinking.

I have the same concern though that he is going to be able to "fix" it by just doing some sort of unplug or other fancy reset sequence. I can't be expected to have to go through a reset sequence every other time I try to watch TV.

It's still just coincidence, but I'm wondering why both times when I woke up in the morning after leaving the set unplugged all night the TV worked on first boot. Both times the night before I had pulled the plug/plugged it back in numerous times. Like dhoover, I also tried pulling HDMI cables, turning off the HTPC, etc... nothing would allow the TV to stay on more than 3 or 4 seconds... where it would then just shut itself off and go back into 11 blink mode.

I wonder if there is still some power in the caps that takes that long to drain or if it's a heat issue? The weird thing is that I actually did let the TV sit unplugged for something like 45 minutes to an hour one of the nights before attempting to turn it back on and it still wouldn't work. You would have thought that would have been enough time to ensure cooldown or complete power drain.
post #335 of 1980
Quote:
Originally Posted by BHack View Post

Yea, I'm going to hope that my TV works when I get home and write down all my picture settings.


It's still just coincidence, but I'm wondering why both times when I woke up in the morning after leaving the set unplugged all night the TV worked on first boot. Both times the night before I had pulled the plug/plugged it back in numerous times. Like dhoover, I also tried pulling HDMI cables, turning off the HTPC, etc... nothing would allow the TV to stay on more than 3 or 4 seconds... where it would then just shut itself off and go back into 11 blink mode.

I wonder if there is still some power in the caps that takes that long to drain or if it's a heat issue? The weird thing is that I actually did let the TV sit unplugged for something like 45 minutes to an hour one of the nights before attempting to turn it back on and it still wouldn't work. You would have thought that would have been enough time to ensure cooldown or complete power drain.

I had the same experience/success with an all-night "cooldown" when a 90 minute cooldown did not work. I've wondered if possibly a fan bearing could be failing causing an increased load, interpreted by circuitry as fan failure. Just a wild idea, but sometimes my wild ideas prove true. I've always checked the fans and they are all running.
(Although I do have one empty screen grid on the back with no fan in it. Some time ago I read in a forum that someone thought this may be a defect. Later I read that it was just a variation/change in model design. Here's hoping that Panasonic didn't "cheap-out" and remove one fan by design. Doesn't seem reasonable considering the low cost of a fan though.)

It seems like we're experiencing the same behavior so I'll be really interested in the tech's findings. Thanks for "road-testing" this problem.
post #336 of 1980
Quote:
Originally Posted by dhoover View Post

I had the same experience/success with an all-night "cooldown" when a 90 minute cooldown did not work. I've wondered if possibly a fan bearing could be failing causing an increased load, interpreted by circuitry as fan failure. Just a wild idea, but sometimes my wild ideas prove true. I've always checked the fans and they are all running.
(Although I do have one empty screen grid on the back with no fan in it. Some time ago I read in a forum that someone thought this may be a defect. Later I read that it was just a variation/change in model design. Here's hoping that Panasonic didn't "cheap-out" and remove one fan by design. Doesn't seem reasonable considering the low cost of a fan though.)

It seems like we're experiencing the same behavior so I'll be really interested in the tech's findings. Thanks for "road-testing" this problem.

I'll just add that all my fans spin freely and I have the same "empty fan casing" as you as well. The fans are all free of dust and look to be working fine.
post #337 of 1980
dhoover
Quote:


I kept checking the fans (with a mirror; it's on the wall) and all were running.

Quote:


I've wondered if possibly a fan bearing could be failing causing an increased load, interpreted by circuitry as fan failure. Just a wild idea, but sometimes my wild ideas prove true. I've always checked the fans and they are all running.

BHark
Quote:


I'll just add that all my fans spin freely and I have the same "empty fan casing" as you as well. The fans are all free of dust and look to be working fine.

Could be under voltage and not turning the fans fast enough.
post #338 of 1980
Add me to the list of the cursed. The 7-blink scourge has been visited upon my house and I am beyond unhappy. Although I purchased the TH-42PZ77U in 11/2007, the set waited 6 months for me to finish construction in my basement before it was finally installed. The Plasma has been running very light duty for about 13 months but went into the 7-blink coma this weekend.
I called Panasonic on Saturday and the rep I talked to gave me the number for a sevice center... that is it. When I said "Seriously, that is all you are going to do for me is give me a phone number? Your $1500 TV fails after 20 months and all you have for me is a phone number?", the rep said that since it is out of warranty, it has to be evaluated by the service center, then I would be able to escalate to management.

The authorized service center wants $400 to fix it if I bring it in.

A brand new Sony LCD can be had for <$1000...
post #339 of 1980
Quote:
Originally Posted by KSLazarus View Post

Add me to the list of the cursed. The 7-blink scourge has been visited upon my house and I am beyond unhappy. Although I purchased the TH-42PZ77U in 11/2007, the set waited 6 months for me to finish construction in my basement before it was finally installed. The Plasma has been running very light duty for about 13 months but went into the 7-blink coma this weekend.
I called Panasonic on Saturday and the rep I talked to gave me the number for a sevice center... that is it. When I said "Seriously, that is all you are going to do for me is give me a phone number? Your $1500 TV fails after 20 months and all you have for me is a phone number?", the rep said that since it is out of warranty, it has to be evaluated by the service center, then I would be able to escalate to management.

The authorized service center wants $400 to fix it if I bring it in.

A brand new Sony LCD can be had for <$1000...

Welcome KSLazarus and sorry to hear about your problem. Panasonic has been good to most that has this 7 blinking light issue and has taken care of the problem after the warranty has been out (like your situation - go back two pages and read post #300).
Another option you can check on and may help. That is if you purchased this with a credit card. Most credit card (amex, mc) will cover a item for additional year after manufacture warranty has expired.
post #340 of 1980
Thanks for the info, JChin!
I think my course of action from here is to get the TV to the authorized center in order to confirm the issue... ask that nothing be performed until I can then have further discussions with the Panasonic team.
I am hopeful that Panasonic will stand by the product. It is unfortunate and frustrating, because I researched quite a bit and the TH-42PZ77U was the set I wanted... so much so that I bought it 6 months before completion of a "home" for it!!
I do appreciate the note re: credit card... I noticed that previously in this thread and I had not thought of that. I will definitely pursue that course at the same time!!
post #341 of 1980
Lets us know the outcome and good luck.
post #342 of 1980
Add me to the list of the affected. 42PZ700U, seven blinks. Bought around September 2007. I also bought a 3 year Mack warranty, so they've got it right now. Hopefully I should have it back in a week.

There's a lot of thread here, but is there anything I should ask the Mack repair people if they did? Is there anyone who has had a repair that is still working well after the fact? Firmware upgrade?
post #343 of 1980
I own a Panasonic TH-42PZ7000U plasma TV for about 18 months and last week it just does not turn on anymore. I see the 7 lights flashing at the botton left hand corner of the TV. Based on the information that I see in this forum, it looks like some circuit broad is bad. The worse thing is I do not have the extended warranty.

I called Panasonic and the customer service rep. told me to get an evaluation from their authorized repair service shop and then fax the work order with proof of purchase to Panasonic and they will make a determination if Panasonic will cover the repair or not. I just faxed them all the required information and hopefully hear back from Panasonic in a couple of days.

I am really upset that happens. I thought Panasonic is a good brand and I bought the TV becuase I thought it will bring me years of enjoyment. I am just surprise that it broke after only 18 months of light usage. Based on what I read so far, it seems like this is not an uncommon problem. I hope Panasonic will cover the cost of repair and labor. I had to pay for the evaulation myself, which cost about $100.
post #344 of 1980
Welcome mighty, it looks like Panasonic is having consumer get an evaluation to determine if its related to the same board that others are having. If so I believe Panasonic will take care of it.
post #345 of 1980
Quote:
Originally Posted by BHack View Post

Thanks for the info. Yes I have this same problem and it is also intermittent, which sucks because I have a tech coming out on Thursday to "fix" it but who knows whether it will actually be broken then.

Just wondering if you have an update on the Panny's condition? Did the tech come?
post #346 of 1980
Quote:
Originally Posted by dhoover View Post

Just wondering if you have an update on the Panny's condition? Did the tech come?

I got your PM and yes he did come. He came out, dropped off a 42 inch loaner, and took my panny off into the night. No word yet from him though. I warned him how it might be difficult to reproduce the problem.
post #347 of 1980
Quote:
Originally Posted by terminator6 View Post

I heard back from Panasonic customer service today and set up an appointment for a repair "assessment". The customer service rep said that if the problem is due to a specific component (I assume this is the particular circuit board others here have mentioned) then they will cover the repair at no charge.

The appointment is set for Monday afternoon and I will post my experience here.

I've had my Panasonic 42" plasma for almost three years now. It is definitely out of warranty, but it seems to be having the same seven blink problem as everybody else. I guess I'll make a call to Panasonic later on and I'll post my experience later.

Here is the model number just for reference TH-42PX60U
post #348 of 1980
Any other "7-blink repeat offenders" out there? I purchased my TH-42PZ77U in November 2007. It's a great TV; and has been my main entertainment piece (2-4 hours/day) since I purchased it.

In May of 2008, I got the infamous 7-blinking issue; called Panasonic Concierge, and they sent out a local tech who replaced one of the boards free of charge, as it was under warranty.

Today (8/08/09), I woke up to find the same issue. Again. I'm out of factory warranty, and had passed on the extended warranty. After a bit of freaking out and kicking myself in the rear, I checked this forum, found that some owners have been taken care of by Panasonic, and called it in.

I need to fax them a copy of my receipt, along with my case #, name of rep I talked with and receipt of original repair, and they said they'd have a manager call me back in 1-3 business days. Keeping my fingers crossed that I'm not S.O.L.

I'll keep the forum posted with my progress.
post #349 of 1980
Quote:
Originally Posted by digitator View Post

Any other "7-blink repeat offenders" out there? I purchased my TH-42PZ77U in November 2007. It's a great TV; and has been my main entertainment piece (2-4 hours/day) since I purchased it.

In May of 2008, I got the infamous 7-blinking issue; called Panasonic Concierge, and they sent out a local tech who replaced one of the boards free of charge, as it was under warranty.

Today (8/08/09), I woke up to find the same issue. Again. I'm out of factory warranty, and had passed on the extended warranty. After a bit of freaking out and kicking myself in the rear, I checked this forum, found that some owners have been taken care of by Panasonic, and called it in.

I need to fax them a copy of my receipt, along with my case #, name of rep I talked with and receipt of original repair, and they said they'd have a manager call me back in 1-3 business days. Keeping my fingers crossed that I'm not S.O.L.

I'll keep the forum posted with my progress.

If you paid for the set with a credit card, check to see if the card issuer has a warranty extension. My card (Visa) doubles manufacturer's warranty. Might pick up your repair expense, if Panasonic doesn't.

This protection is free with the card and you don't have to pre-register your set. Just provide receipt, proof you paid via cc and a copy of the manufacturer's warranty.

I just got a DLP lamp covered from my cc company after it went out after 23 months. The cc company doubled the 12 month manufacturer's warranty and covered the entire expense of the replacement.
post #350 of 1980
MOTHER F%&$#!!! My 8 month old Panny TH-50PZ800U just took the ol' 10 blink dump on me... son of a bitch! This is unreal... I spend $1900 and this is what I get. Seriously? Makes me sad knowing the trusty 1997 Sony tube TV sitting in the garage collecting dust still works like a charm.

This is BS!

I'm calling tomorrow morning and I'm going to raise all sorts of hell on that poor customer service peson... they're gonna wish they had called in sick...

I'll update later.
post #351 of 1980
Quote:
Originally Posted by 9000HAL View Post

MOTHER F%&$#!!! My 8 month old Panny TH-50PZ800U just took the ol' 10 blink dump on me... son of a bitch! This is unreal... I spend $1900 and this is what I get. Seriously? Makes me sad knowing the trusty 1997 Sony tube TV sitting in the garage collecting dust still works like a charm.

This is BS!

I'm calling tomorrow morning and I'm going to raise all sorts of hell on that poor customer service peson... they're gonna wish they had called in sick...

I'll update later.

Relax. That "poor customer service" person has nothing to do with your set breaking. Don't be an ass about it. It's under warranty so get it fixed and enjoy. $1900 doesn't mean a thing anymore. If you don't want **** to break, don't buy anything. Everything has a failure rate.
post #352 of 1980
Hi Guys

Greetings!!

Did same red blink on start this AM(looks like 7....edit 6 beeps) with our Panny 42PZ700U
no computer connected or hdmi cable even

TV is 2 years old this November not good.

Shouldn't have done this yet, my guess is a board issue.

Any service manual floating around?
post #353 of 1980
Quote:
Originally Posted by dhoover View Post

Just wondering if you have an update on the Panny's condition? Did the tech come?

OK I finally got my TV back. The tech said he changed the power supply and one of the boards... I don't have specifics.

Anyway, the TV appears to be working fine so far.
post #354 of 1980
Here's my saga as it begins...have a Panny TH-42PZ700U and want to know how to do the full factory reset as discussed in the beginning of this thread. Not the screen reset but the entire reset. Mine turns on for about 10 seconds and then shuts down to the 11 blinks, (BTW I looked, none of the 4 fans in back spin when I turn it on. so 11 may be cooling fan related because it actually turns on and then quits (I suppose to protect itself cause fans are not turning)
I spoke with support got same drill as everybody else, case number, get an eval, problem is the closest dealer is 40 miles away and he said they may not choose to pay for anything cause the 11 is not as prevelant as the 7 blinks and that I should have bought an extended warranty.

Of course it was bought Nov of 2007 and is now out of warranty. Didn't buy an extended cause..why I thought, all the reviews show it's a good machine... it should last a few years or so...yeah right!

I Called Wells Fargo on the CC warranty extension mentioned above, everybody at Wells said no I had to have purchased this coverage to extend a warranty, until I called VISA themselves (not Wells) and they said yep they double the warranty up to 1 year. I just have to send in proof of purchase, repair bill, copy of mfgs. warranty, fill out the claim form and mail it to them for review. So I might get some help from them. Just have to file that claim to see.

anyway, back to the issue...how do i perform a full factory reset?
And is there anywhere on the net that troubleshooting tech info is available?
Thanks for the help
signed: another Panny BOD family member
post #355 of 1980
Quote:
Originally Posted by superkid_86 View Post

strange

What's so strange about it??
post #356 of 1980
update
The service people want almost $750 cdn taxes included to fix the issue.
Ha Ha Like I am sure gonna pay that

Thats over 50% the price of a new tv....just for this repair.

I already paid $2000.00 for a tv less than 2 years old.

You can buy a new tv for around a g-+ at Costco and get a 2 year warranty included with it by Costco themselves..

Ding, Ding, Ding!!

Better to get a old fashioned crt... they run way longer and have very, very few problems.
At least all the ones I ever owned none ever broke.

28 or 32 inch for what about $400.00 if you can find one.
post #357 of 1980
Add me to the list. I got the seven blink error over the weekend.

Model# TH-42PX60U.

Unfortunately this is a 2007 model and not subject to Panasonic's "extended warranty" for this issue. Bummer for me.

I called a technician out and he confirmed what everyone else is saying in this thread - it was either the SU board, the SD board or the SC board.

The test was simple: He disconnected right side of the SD board, which was the rectangular board on the lower left side of the set as you are looking at the TV from the back with the cover taken off (there are actually two boards there - an upper board (SU) and a lower board (SD). He put a piece of cardboard between the set and the newly disconnected board to avoid a short and turned the set on. The set only partially came on (because the board was disconnected but because it did anything at all other than give seven blinks it told him that the board that he disconnected was the culprit). He's ordering the board now from Panasonic. Estimated cost for the board: $144. Estimated cost for the labor: $195 plus a $75 service call charge. With the knowledge that I have now about how to diagnose the problem, I could have very easily saved the labor and service call charge as replacing the board looks to be as easy as replacing a board in a PC - something I'm very comfortable with.

Oh well - hopefully someone out there can use this to save themselves some $$.
post #358 of 1980
Quote:
Originally Posted by 9000HAL View Post

MOTHER F%&$#!!! My 8 month old Panny TH-50PZ800U just took the ol' 10 blink dump on me... son of a bitch! This is unreal... I spend $1900 and this is what I get. Seriously? Makes me sad knowing the trusty 1997 Sony tube TV sitting in the garage collecting dust still works like a charm.

This is BS!

I'm calling tomorrow morning and I'm going to raise all sorts of hell on that poor customer service peson... they're gonna wish they had called in sick...

I'll update later.

Wow. Someone clearly needs to eat more salads!
post #359 of 1980
Quote:
Originally Posted by 9000HAL View Post

MOTHER F%&$#!!! My 8 month old Panny TH-50PZ800U just took the ol' 10 blink dump on me... son of a bitch! This is unreal... I spend $1900 and this is what I get. Seriously? Makes me sad knowing the trusty 1997 Sony tube TV sitting in the garage collecting dust still works like a charm.

This is BS!

I'm calling tomorrow morning and I'm going to raise all sorts of hell on that poor customer service peson... they're gonna wish they had called in sick...

I'll update later.

These things usually go in the following stages:

1. Anger that your expensive purchase just broke on you.
2. Recognition that the expensive purchase is still under warranty.
3. Frustration with the down time taken to get the set repaired under warranty.
4. Glee as the set returns to life after the warranty repair.
5. Depression when you realize that the new part probably won't last longer than the original part and that the next repair cost is on you!
6. Shopping starts for a new set from a different manufacturer, in hopes that it doesn't repeat the problem.
7. Go back to step #1.
post #360 of 1980
Quote:
Originally Posted by aydu View Post

These things usually go in the following stages:

1. Anger that your expensive purchase just broke on you.
2. Recognition that the expensive purchase is still under warranty.
3. Frustration with the down time taken to get the set repaired under warranty.
4. Glee as the set returns to life after the warranty repair.
5. Depression when you realize that the new part probably won't last longer than the original part and that the next repair cost is on you!
6. Shopping starts for a new set from a different manufacturer, in hopes that it doesn't repeat the problem.
7. Go back to step #1.

Very few people have reported that the replacement part failed like the first one so a re-occurrence is rare.

Why would someone start shopping for a new TV after having their TV repaired under warranty?

And shopping from a different manufacturer than Panasonic won't do any good because the other manufacturer's TVs are even less reliable and are even more likely to fail.
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Plasma Flat Panel Displays
AVS › AVS Forum › Display Devices › Plasma Flat Panel Displays › Master thread for Panasonic plasma not turning on