Originally Posted by scottkeen
Oh, good Lord.
I just called the "tv repair" company here on the Big Island of Hawaii recommended to me by Panasonic and left a message (it was the guy's cell phone)"....Thank you for calling TV Repair and A-1 Pool Service. Leave your message after the beep and I'll call you back..."
Not to say the guy can't repair the TV, but I just think it's kinda funny.
The repairman that Panasonic referred me to had me meet him at the county water supply parking lot. When I got there, there were 3 other cars loading TVs into his Jeep for him to repair. Vizios and a JVC. I chatted with him for a long time. He said that Panasonic is the WORST when it comes to working with servicers. They send him the wrong parts. They charge him for parts he didn't order. And then they don't pay him for 2 years.
He said he's seen a lot of problems with Panasonic plasma HDTVs. Same problem as mine, they're all ticking time-bombs. He said the picture quality can't be beat, it's excellent, but the system is flakey. I said I have another exact same model at home which is still working, and he said it's a time-bomb. It's only a matter of time but it *will* also fail just like the other one did.
He said hands-down the best HDTV out there is the 46" Sony Bravia LCD. That's what he has. He said he can't remember ever servicing a Sony.
As far as *where* to buy an HDTV in the future, he recommended that I buy from Costo, from a servicers point of view. Because Costco has a concierge service that works as the go-between for the servicer and the manufacturer for 2 years. The servicer doesn't have to deal with Panasonic or Vizio or Toshiba. The servicer only deals with the concierge at Costco. Costco ships him the parts on-time and and pays their bills on-time. He said from a servicing point of view, always buy your HDTV from Costco.
I don't know if this applies globally, but that's the case here in Kona on the Big Island of Hawaii. YMMV