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Dish DTVPal / Echostar TR40 digital to analog converter - Page 165

post #4921 of 6754
Quote:
Originally Posted by gastrof View Post

I know when people started talking about the boxes getting hot I put my fingers on the RF connector on the back of one of mine, and had to let go pretty quick . . . Someone said they had some success drilling holes in the case of their "Pal", which allowed heat to escape.

Ventilation holes will be found in the new improved models, the DTVCoolPal ($89.99) and DTVCoolPal Plus ($99.99) available for a limited time only.
post #4922 of 6754
Quote:
Originally Posted by DigaDo View Post

Ventilation holes will be found in the new improved models, the DTVCoolPal ($89.99) and DTVCoolPal Plus ($99.99) available for a limited time only.

And don't forget the special feature available on each!

Mail in the enclosed certificate, and have the opportunity* to be sent a bill for an additional $22.75 for being both a beta tester and NOT a Dish Network customer.

Note:
Not all certificates mailed in will result in a billing. First come, first serve.



*Offer void in Taterville, Oklahoma, due to local application of pesky "horsethief" laws.
post #4923 of 6754
I'm going to send my 2 pals back Friday. I'm tired of waiting for the promised paid mailing labels. I find it funny that people who got their boxes back had a prepaid mailing label in side like dish excepts them to be sent back.
post #4924 of 6754
Remember to use tracking or delivery confirmation. Otherwise Dish might claim they never received the box.
post #4925 of 6754
Quote:
Originally Posted by electrictroy View Post

Remember to use tracking or delivery confirmation. Otherwise Dish might claim they never received the box.

Good advice! And that should be SOP when dealing with ANY vendor. With the "type" of employees that many companies employ you never know if a shipment is going to get "lost".
post #4926 of 6754
Correct.

As long as you have proof an item was returned to a company, and said company denies it, you still have the option to call your credit card company. The CC company will provide protection for you.
post #4927 of 6754
Quote:
Originally Posted by h-js View Post


Dish changed my F 101 box for the new F 106 version. This seems to have solved the timer issues.

Same here. I have had the new boxes for over a week and, so far, no timers have been missed. I have been setting several a day just to "test" the boxes.

I'll bet that DISH wishes that they would have made the boxes "field upgradeable". It was likely a cost design decision that led them to decide not to do that but now it is likely costing them a LOT to replace the (software) defective boxes.
post #4928 of 6754
Quote:
Originally Posted by electrictroy View Post

Remember to use tracking or delivery confirmation. Otherwise Dish might claim they never received the box.

That is why i always use UPS, every package they send can be tracked. Did anyone include their receipt in with there boxes? Dish said they wanted proof of purchase, my god isn't the box I'm returning enough proof. I'm only sending the boxes back none of the remotes, power plug or wiring stuff is going back. I'm bought a bunch of 6' RG6 F-Type Quad Shielded Coaxial 18AWG CL2 Rated 75Ohm Cables from Monoprice and only using them on all my hookups around the house. The stuff Dish sends and Coax cables that come with all electronics are that thin copper bad shielded crap and i find Monos cables produce a better picture.
post #4929 of 6754
Most returns require proof of purchase - I guess to make sure you didn't steal it. A copy of your receipt should be sufficient - NEVER send the original unless they require it AND you have a copy you keep for yourself.

So since their coax is crap, why not send it back to them?
post #4930 of 6754
Quote:
Originally Posted by Bill R (# 2) View Post

Same here. I have had the new boxes for over a week and, so far, no timers have been missed. I have been setting several a day just to "test" the boxes.

I'll bet that DISH wishes that they would have made the boxes "field upgradeable". It was likely a cost design decision that led them to decide not to do that but now it is likely costing them a LOT to replace the (software) defective boxes.


Hey Bill...

Did YOU have to include "proof of purchase"?

I'm not so sure I kept mine. (Ooops. )
post #4931 of 6754
Quote:
Originally Posted by Bill R (# 2) View Post

I'll bet that DISH wishes that they would have made the boxes "field upgradeable". It was likely a cost design decision that led them to decide not to do that but now it is likely costing them a LOT to replace the (software) defective boxes.

It wasn't really much of an option to make them "field upgradable." The traditional methods (USB, RS232 and Ethernet) were not permitted under the coupon program rules. The only option available is to broadcast the updates (see UpdateTV®) but I don't think that technology is stable yet.
post #4932 of 6754
Quote:
Originally Posted by partsman_ba View Post

So since their coax is crap, why not send it back to them?

If i did what are the chances i would get it back since they didn't even send one person his remote back. I paid for it and I'm not giving it back to them so they can use it in another box. I'm not using the cable and guessing never will but not giving it back to them, I'll throw it out in the garbage first.
post #4933 of 6754
Quote:
Originally Posted by gastrof View Post

Hey Bill...

Did YOU have to include "proof of purchase"?

I'm not so sure I kept mine. (Ooops. )

No. They didn't ask for them so I didn't send them (but I do have them).

By the way, I just got my DISH Network bill today (I am a satellite customer too). There is all sorts of activity on the statement related to my DTVPals but (thankfully) no changes.
post #4934 of 6754
Please wait while we find a representative to assist you. In order to ensure we are providing you with the highest level of customer satisfaction, this conversation will be recorded.
You have been connected to (24DrDcb) Mark W.
(24DrDcb) Mark W: Thank you for chatting with Tier 2 Technical Support. This is Mark. opid dhb. I'll be glad to assist you. Please give me a minute to look over the information you have given me.
(24DrDcb) Mark W: I will be happy to assist you.
(24DrDcb) Mark W: All we would want for the return is the DTVPals themselves, no power supplies, no remotes, etc.
Me: ok i already have ra numbers (RA-2930XXXX for R164735XXXX and RA-2930XXXX for R164736XXXX)
Me: has the timer issue been fixed
(24DrDcb) Mark W: that is correct
(24DrDcb) Mark W: As far as I know yes.
Me: good, do you know what the lastest software version is for the pals
(24DrDcb) Mark W: Just a minute I will see if I can find that, F105 F106
Me: ok then, thank you
(24DrDcb) Mark W: Can I help you with anything else?
Me: no you helped me with everything i needed
(24DrDcb) Mark W: Thank you for being so co-operative throughout the chat session and also for providing me an opportunity to assist you today
post #4935 of 6754
Well, I finally received my replacement DTVPal today....I started this whole process back on September 5th, so it took me almost 6 weeks to get a replacement. The bad part is that when I sent my old DTVPal back to them, the customer service person told me to send the remote control back with the defective DTVPal converter box. BIG MISTAKE!!! When I received my new DTVPal today, they didn't send me another remote control. I had even called them 4-5 days ago BEFORE they had shipped my new DTVPal to me telling them that I had previously sent in my old remote control and that they needed to send me a new one back. That didn't work. I pretty much expected that since they're customer service is so screwed up. Anyway, I called today requesting a remote control and they're sending me one, but they actually had the nerve to first tell me I had to pay for another remote control (I refused) and then they said I had to pay shipping (which I also refused). So I'm getting a new one with no charges which is what I expected. The moral of the story is....don't send your remote back to them.
post #4936 of 6754
NorthDallasGuy, what software version does it have?
post #4937 of 6754
Quote:


Originally Posted by h-js

Dish changed my F 101 box for the new F 106 version. This seems to have solved the timer issues.

Same here. I have had the new boxes for over a week and, so far, no timers have been missed. I have been setting several a day just to "test" the boxes.

I'll bet that DISH wishes that they would have made the boxes "field upgradeable". It was likely a cost design decision that led them to decide not to do that but now it is likely costing them a LOT to replace the (software) defective boxes.
__________________
Bill R

I am not sure what the difference is between the F106 qnd the F105 but I have the F105 now. I purchased it a week ago at Sears and like your F106, the F105 timers have worked flawlwssly for about a week now. I made about 50 tests and the timer fired every time and went to the correct channel at the correct time. Someone here posted the firmware versions by serial number and I was able to get the F105 based on that number breakdown. But beware. My local Sears still had some F101's and F103's mixed in with the F105's. I doubt there is much any difference between the 105 and 106. It was suggested in a post here that the 106 might be 101 refurbs based on serial numbers. That might well be the case but in any event, they might be finally getting it right.

I still have my original F101 too. I suppose I could use it for a paper weight or target practice.
post #4938 of 6754
Thanks to all for keeping us well informed. I am happy to hear that some are being succsessful in replacing these boxes...perhaps there's a bit of hope but I too am not holding my breath.

Of those of you that had the original boxes replaced...were they within the 90 day window? If these boxes are defective, does it really matter? Shouldn't they replace them anyway if they in fact are defective? I will try tech support one last time before I try the chat line.
post #4939 of 6754
Quote:
Originally Posted by dagger666 View Post

Please wait while we find a representative to assist you. In order to ensure we are providing you with the highest level of customer satisfaction, this conversation will be recorded.
You have been connected to (24DrDcb) Mark W.
(24DrDcb) Mark W: Thank you for chatting with Tier 2 Technical Support. This is Mark. opid dhb. I'll be glad to assist you. Please give me a minute to look over the information you have given me.
(24DrDcb) Mark W: I will be happy to assist you.
(24DrDcb) Mark W: All we would want for the return is the DTVPals themselves, no power supplies, no remotes, etc.
Me: ok i already have ra numbers (RA-2930XXXX for R164735XXXX and RA-2930XXXX for R164736XXXX)
Me: has the timer issue been fixed
(24DrDcb) Mark W: that is correct
(24DrDcb) Mark W: As far as I know yes.
Me: good, do you know what the lastest software version is for the pals
(24DrDcb) Mark W: Just a minute I will see if I can find that, F105 F106
Me: ok then, thank you
(24DrDcb) Mark W: Can I help you with anything else?
Me: no you helped me with everything i needed
(24DrDcb) Mark W: Thank you for being so co-operative throughout the chat session and also for providing me an opportunity to assist you today


They're trying to lull us into a false sense of security, the FIENDS!!!!



post #4940 of 6754
Quote:
Originally Posted by emt90 View Post

I am not sure what the difference is between the F106 qnd the F105 but I have the F105 now. I purchased it a week ago at Sears and like your F106, the F105 timers have worked flawlwssly for about a week now. I made about 50 tests and the timer fired every time and went to the correct channel at the correct time. Someone here posted the firmware versions by serial number and I was able to get the F105 based on that number breakdown. But beware. My local Sears still had some F101's and F103's mixed in with the F105's. I doubt there is much any difference between the 105 and 106. It was suggested in a post here that the 106 might be 101 refurbs based on serial numbers. That might well be the case but in any event, they might be finally getting it right.

I still have my original F101 too. I suppose I could use it for a paper weight or target practice.


Have you considered RETURNING IT TO DISH and getting one that works?
post #4941 of 6754
Well...seems like I hit a bit of luck calling. After repeated transfers, I finally had a tech that was willing to help. After what seemed forever (about 30 to 40 minuted), she finally gave me a number to post on each one of my boxes (I have two with software F100XXXX) and an address in Colorado for Dish. She insisted that I send everything with the unit...cables, manuals, and remote. She also asked that I include receipts for each. Problem is I am out of the 90 day window...my timers didn't mess-up until a month ago.

So what to do now...send in the dated receipts or forget about putting them in. Requesting suggestions or comments...thanks!
post #4942 of 6754
Quote:
Originally Posted by NorthDallasGuy View Post

Well, I finally received my replacement DTVPal today....I started this whole process back on September 5th, so it took me almost 6 weeks to get a replacement. The bad part is that when I sent my old DTVPal back to them, the customer service person told me to send the remote control back with the defective DTVPal converter box. BIG MISTAKE!!! ......... Anyway, I called today requesting a remote control and they're sending me one, but they actually had the nerve to first tell me I had to pay for another remote control (I refused) and then they said I had to pay shipping (which I also refused). So I'm getting a new one with no charges which is what I expected. The moral of the story is....don't send your remote back to them.

the bottom line is worse than that....DISH NETWORK is a huge and totally screwed up corporation that doesnt give a rats ass about anything but making as big a profit as possible at the undue expense of all of us! worse yet, this seems to be true of most every major corporation in this country....the bigger they are, the more evil & greedy they probably are....

it seems that when u buy something these days u have to PRAY that it will work properly when u get it home because getting even minor problems fixed is very difficult in wayyy too many cases. i had major problems like NorthDallasGuy did with a SAMSUNG dvd recorder i bought last year.....their customer service and their idea of what constituted fixing & solving the problem was truly pathetic....after 8 or 9 months they had still NOT fixed the recorder....i just gave up after multiple attempts and spending my money on shipping to them multiple times....never again....

always assume the worst...if u have to send in a unit to DN (or whoever else) for repair/replacement do not include anything but the box itself....
post #4943 of 6754
Quote:
Originally Posted by visualsensation View Post

NorthDallasGuy, what software version does it have?

I won't know until I get the remote control because the DTVPal is useless without it.
post #4944 of 6754
Quote:
Originally Posted by NorthDallasGuy View Post

I won't know until I get the remote control because the DTVPal is useless without it.

no other dish remote? how about a universal? you must have something laying around.
post #4945 of 6754
Quote:
Originally Posted by pm3839 View Post

their customer service and their idea of what constituted fixing & solving the problem was truly pathetic....after 8 or 9 months they had still NOT fixed the recorder....i just gave up after multiple attempts and spending my money on shipping to them multiple times....never again....

When doing mail-order shopping, it's typically best to just call your credit card company. They provide an additional warranty where, if the item does not work, you can return it and the CC company will give you a full refund. No need to fool-around with disreputable companies.
post #4946 of 6754
Quote:
Originally Posted by radiorick View Post

So what to do now...send in the dated receipts or forget about putting them in. Requesting suggestions or comments...thanks!

If I were you, I'd include a copy of the receipt, but nothing but the DTVPal itself. The rep is wrong about including accessories. I was told the same thing and had to have them send me a replacement remote separately because they don't include accessories.

John
post #4947 of 6754
For those wanting to get replacement firmware, per experiences here, the most consistent, reliable way is online chat to tech support (their IDs show up as with "DrD" ). It works much more consistently than phone support, and by email they tell you to call anyway.

John
post #4948 of 6754
Quote:
Originally Posted by gastrof View Post

Have you considered RETURNING IT TO DISH and getting one that works?

Actually I did try for a replacemant. They sent me another F101 with the same issues as the original. Yes, I kid you not. Every time you ship one back it's another few bucks in shipping fee's. I plan to just give it to someone who don't need the event timers. When I bought the F105 from Sears, I bought it outright since my coupons are used up. Sears assured me since it was a cash purchase, there would be no issue returning it if it is defective.
post #4949 of 6754
Quote:
Originally Posted by pabeader View Post

no other dish remote? how about a universal? you must have something laying around.

I tried one of my Universal remotes...the DTVPal recognized it, but none of the buttons actually did anything....not sure why. Oh well, what's another week of waiting after waiting 6 weeks already? LOL!
post #4950 of 6754
Does F106 seem to fix all the known problems, or are there still some outstanding issues?
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