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Denon DVD3800BDCI Owner's Thread - Page 222

post #6631 of 6642
No. i've already replaced it with an Oppo 103. I'm hoping to try and sell it (eBay or otherwise) to someone who has some repair knowledge. It was a great player in its day, but it's now almost 6 years old, so it's time for something new.

If I hadn't used the player for several days, the problem wouldn't occur until after about an hour or so of playing a disc. I would disconnect the HDMI cable from the player for a few seconds, and reinsert it; the problem would be gone, and the picture would be perfect. But, the green checkerboard would come back after only a few minutes. I suspect something is heating up and causing it, but it's really not worth fixing, in my opinion.
post #6632 of 6642
Quote:
Originally Posted by Mike25690 View Post

No. i've already replaced it with an Oppo 103. I'm hoping to try and sell it (eBay or otherwise) to someone who has some repair knowledge. It was a great player in its day, but it's now almost 6 years old, so it's time for something new.

If I hadn't used the player for several days, the problem wouldn't occur until after about an hour or so of playing a disc. I would disconnect the HDMI cable from the player for a few seconds, and reinsert it; the problem would be gone, and the picture would be perfect. But, the green checkerboard would come back after only a few minutes. I suspect something is heating up and causing it, but it's really not worth fixing, in my opinion.

I've got a Mack extended warranty on mine that doesn't expire for another 8 months, so it will only cost me the shipping. It's not in my primary system anymore anyway.
post #6633 of 6642
My 3800bdci has been doing DTS Master Audio 5.1 adn 7.1 for a long time.
However, I just rented the new title "Ender's Game" last night and it froze my player after the promos and after I selected the DTS Master Audio 7.1 soundtrack. I got the DTS "trailer" with the cool graphic and sound and then - nothing - frozen at 21 seconds, no picture, no sound. I have to turn the player off to get anything to move and eject the disc.
At this point I don't know if it;'s the fault of the Blu-Ray disc - which has happened in the past when a particular studio/mastering group tried something new and screws many of us-up! - or if it's the player.
Edited by Golden_ears - 2/24/14 at 1:03pm
post #6634 of 6642
Quote:
Originally Posted by Golden_ears View Post

My 3800bdci has been doing DTS Master Audio 5.1 adn 7.1 for a long time.
However, I just rented the new title "Ender's Game" last night and it froze my player after the promos and after I selected the DTS Master Audio 7.1 soundtrack. I got the DTS "trailer" with the cool graphic and sound and then - nothing - frozen at 21 seconds, no picture, no sound. I have to turn the player off to get anything to move and eject the disc.
At this point I don't know if it;'s the fault of the Blu-Ray disc - which has happened in the past when a particular studio/mastering group tried something new and screws many of us-up! - or if it's the player.

Rental copies of Ender's Game are lossy DD 5.1 when obtained from Redbox and Netflix.

Mark
post #6635 of 6642
I'm in Canada, and I'm lucky enough to have ONE place left that rents Blu-Rays. That way I get the real thing - proper full res Audio and Video.

I'll really hate it when the rental places are all gone and I am at the mercy of on-line rental places or satellite/cable services that will down-res the picture and sound...and make me pay more for the privilege of getting screwed by them!

Anyway, I have notified Denon about the problem with this Blu-Ray disc in this player. The piece-of-crap (but newer) Sony player at the video store DID play the Ender's Game Blu-Ray just fine, so it has to be the 3800bdci that's the problem. I haven't had to do a firmware update since 2008 (!) but it looks like I may have-to now.....if it's even possible.
post #6636 of 6642
Quote:
Originally Posted by Golden_ears View Post

My 3800bdci has been doing DTS Master Audio 5.1 adn 7.1 for a long time.
However, I just rented the new title "Ender's Game" last night and it froze my player after the promos and after I selected the DTS Master Audio 7.1 soundtrack. I got the DTS "trailer" with the cool graphic and sound and then - nothing - frozen at 21 seconds, no picture, no sound. I have to turn the player off to get anything to move and eject the disc.
At this point I don't know if it;'s the fault of the Blu-Ray disc - which has happened in the past when a particular studio/mastering group tried something new and screws many of us-up! - or if it's the player.

Same issue here with Ender's Game and with Lock up, Stallone and Awnold prison flick. Both from the same studio and both froze my 3800 at 21 seconds after the cool DTS intro. Both played fine on my PS3, but as I have an older Arcam pre/pro it was in lossy. It's probably a firmware issue but since there is no new FW for the 3800 guess it's days are numbered. We will be trying Thor:Dark world tonight, if it plays fine great, if not time for an Oppo.
BTW, these were both rented from a brick and mortar store as there are still a few around in Canada.
post #6637 of 6642
Htdude14, thanks for posting. At least I know it's not just my player.
No more updates available?! Crap!! I didn't know that, as I haven't needed one since 2008.
Let's hope it's just that one studio that's trying to drive our 3800bdci players in to obsolescence! I bought this flagship (at the time) player because of it's great build quality and features. If these problems keep occurring I'll use it as a transport for my two channel audio system and get an upgraded D/A converter. :-)

....and I'll have to start shopping for a good quality Blu-Ray player that does on-board decoding with 7.1 analogue outputs, just like the 3800bdci has.
I have heard good things about the better Oppo players, but I'm hoping that it's not the typical Chinese-made crap, with lots of features but built with cheap parts an crappy power supplies. I had an Oppo DV-981HD DVD player a few years ago, and although it offered a very good picture, the power supply failed and it required a repair.
post #6638 of 6642
No problem! I was glad to see your post for the same reason.
I have had an Oppo bdp-83SE in the past, very good quality and no issues but I do prefer the 3800. Oppo was faster to load etc but to my eyes and ears the Denon has a slight edge. If forced I would try an Oppo bdp-95, used. Build quality looks solid, great user reviews, terrific DAC's on 7.1 analog out and duel HDMI out, good for those of us with a projector and tv.
We watched the latest Thor last night, DTS-HD-MA 7.1 (like Enders game) But it played flawlessly, so no changes for me, I will keep checking here for updates and post anything I hear/learn.
cheers
post #6639 of 6642
Quote:
Originally Posted by Htdude14 View Post

Same issue here with Ender's Game and with Lock up, Stallone and Awnold prison flick. Both from the same studio and both froze my 3800 at 21 seconds after the cool DTS intro. Both played fine on my PS3, but as I have an older Arcam pre/pro it was in lossy. It's probably a firmware issue but since there is no new FW for the 3800 guess it's days are numbered. We will be trying Thor:Dark world tonight, if it plays fine great, if not time for an Oppo.
BTW, these were both rented from a brick and mortar store as there are still a few around in Canada.

Just to chime in here thought I would share my experiences thus far, I own a 2500BTCI little brother to 3800 with the latest current version of Firmware V1.22 and have since purchased the following Blu-Ray releases; Enders Game, Escape Plan and The Hunger Games: Catching Fire and all of them lock up my player immediately after the DTS promo is finished at exactly 0:0:21. Interestingly, these 3 newer titles with playback issues thus far on my DVD-2500BTCI are all distributed by eOne Films Canada...

I contacted Denon support and although they are aware of the problem they were not of much help, they attribute the playback issues to the new format in which Blu-Ray discs are encoded "These playback issues arise as a result of new authoring methods used to make the discs. It is not a firmware issue in the player but the fact that the way the discs are made is constantly changing." And old hardware "In the past firmware updates have been released to resolve playback issues resulting from changes in the authoring of discs, but we can't guarantee that we will always be able make the necessary firmware changes to allow our older players to comply with these new authoring methods and highly unlikely that a new firmware will be released for these older players.". Seems to me like older equipment is exempt from any future updates.

The three movies above play with no issues on my Sony BDP-S350 which was released in July 2008 whereas the Denon DVD-2500BTCI was released in January 2008 which leads me to believe that this is a firmware update issue and nothing to do with hardware. This player has been great and played every disc I threw at it with ease until now. Three new release mainstream movie titles with playback issues on $1,000 Blu-ray Transport is unacceptable and borderline ridiculous..........

Perhaps I am in denial and not ready to retire or call my 2500 outdated, is it asking too much for it to simply play a Blu-ray disc as it was designed to do?
post #6640 of 6642
I am the original owner and plan on putting my 3800 up for sale. I have the original box, remote and manual. It's cosmetically and functionally fine.

Any ideas what to list this bad boy for?
post #6641 of 6642
Have been an owner of the 3800BDCI since it can out, I was one of the first to get from my local boutique dealer. Enders Game and Catching Fire both play on my system. They both freeze at the 21sec mark but if I wait long enough a couple of minute both discs will eventually play. I can not however get the discs to play if I try and play the movie with the resume feature after turning my system off then back on. I have to start from the beginning and skip to the chapter I left off at. I do agree that this player has a limited amount of time left before it completely stops playing new releases.
post #6642 of 6642
Dave-T, glad I read your post. I just tried Catching Fire & Escape Plan again in my 2500BTCI and after the DTS sequence 0:21 sec it froze there for 3 minutes 09 seconds and then started to play. I guess I never waited long enough before; after 2 mins. I thought it would never play an gave up but you are correct.

Thanks very much for this information. Unfortunately I already purchased a Sony BDP-5100 just to play these newer titles buy the 2500BTCI, although slow still performs flawlessly for me.

Cheers!
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