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Official Denon AVP-A1HD/AVP-A1HDCI and POA-A1HD/POA-A1HDCI owners thread. - Page 854

post #25591 of 25955
Quote:
Originally Posted by Aesculus View Post

Well I thought it was a great movie but maybe my system at 5.1 did not do it justice but I was expecting more from the surround sound in the first 7-8 minutes. Perhaps I missunderstood your point.

oblivion is just a stunner. and we are being just so spoilt lately with such excellent sound tracks on movies. how amazing is the use of LFE sub bass and surrounds and effects these days. oblivion is beautifully shot took real eye candy smile.gif saw it again recently upscaled on the new sony 4K projectors. beautiful stuff !
post #25592 of 25955
Ok, I have the chance to buy a AVP in new condition and a POA in new condition also, but different places.
The AVP is 110v, and the POA is 230v (European Voltage).
In this case using a proper transformer for the AVP, is much less critical than having the POA with 110v right?
I believe i won't loose anything in terms of quality.
post #25593 of 25955
Quote:
Originally Posted by RefTheater View Post

Ok, I have the chance to buy a AVP in new condition and a POA in new condition also, but different places.
The AVP is 110v, and the POA is 230v (European Voltage).
In this case using a proper transformer for the AVP, is much less critical than having the POA with 110v right?
I believe i won't loose anything in terms of quality.

This is absolutely correct. I mean I would avoid using transformers, if possible. However, it works very well and if you can use the POA without transformer - fine.

Good Luck with your plan! smile.gif
post #25594 of 25955
Maybe someone could look on your AVP upgraded menu; for manual speaker configuration menu, do you have floating HDMI logos with numbers that change, and labels missing from the settings? Just trying to inventory all the weird things going on with our unit.
post #25595 of 25955
Quote:
Originally Posted by DoctorO View Post

Maybe someone could look on your AVP upgraded menu; for manual speaker configuration menu, do you have floating HDMI logos with numbers that change, and labels missing from the settings? Just trying to inventory all the weird things going on with our unit.

No, no not at all. Everything fine with mine. 'Floating HDMI logos' - bahhh, this sounds really ugly to me eek.gif
post #25596 of 25955
Quote:
Originally Posted by DoctorO View Post

Maybe someone could look on your AVP upgraded menu; for manual speaker configuration menu, do you have floating HDMI logos with numbers that change, and labels missing from the settings? Just trying to inventory all the weird things going on with our unit.

No HDMI logos here. All labels are as they should be.
post #25597 of 25955
Quote:
Originally Posted by Ganymed4 View Post

This is absolutely correct. I mean I would avoid using transformers, if possible. However, it works very well and if you can use the POA without transformer - fine.

Good Luck with your plan! smile.gif

That's what i tough also. Because the critical part is the Amplifier. Not that it cannot be done, but is much better this way.
I was very undecided with the POA, i tough on getting other amplifiers, because some reviews say the POA could be better, but i wanted to match it up with the AVP. Let's see the result.
post #25598 of 25955
Quote:
Originally Posted by Aesculus View Post

Well I thought it was a great movie but maybe my system at 5.1 did not do it justice but I was expecting more from the surround sound in the first 7-8 minutes. Perhaps I missunderstood your point.


There are action set pieces later in the picture that are certainly more of a surround sound orgy than the opening sequence, but it was a judicious demo choice as it clearly reveals any system's clarity, definition, dimensionality, spaciousness and bottom end extension. With less going on onscreen, it becomes easier to focus on and scrutinize placement, movement and other good hi-fi stuff.

Al J.
post #25599 of 25955
Quote:
Originally Posted by Ganymed4 View Post

No, no not at all. Everything fine with mine. 'Floating HDMI logos' - bahhh, this sounds really ugly to me eek.gif

Thanks for taking a look. Yes, they are extremely ugly. They at first say HDMI3. When I called that to the Denon Authorized Service technician, he said that must be because it's 3D, "user functionality has changed". Wonder what you gotta do to become Denon Authorized as a service center....seems that the standard is very low.mad.gif
post #25600 of 25955
Quote:
Originally Posted by DoctorO View Post

Thanks for taking a look. Yes, they are extremely ugly. They at first say HDMI3. When I called that to the Denon Authorized Service technician, he said that must be because it's 3D, "user functionality has changed". Wonder what you gotta do to become Denon Authorized as a service center....seems that the standard is very low.mad.gif

Bummer... they seem to be very qualified and did this upgrade a hundred times. Amazing, this so called Denon authorized service center.
post #25601 of 25955
Quote:
Originally Posted by Ganymed4 View Post

Bummer... they seem to be very qualified and did this upgrade a hundred times. Amazing, this so called Denon authorized service center.

This particular service guy said that he had done about five prior to mine, without problems...
post #25602 of 25955
Do we really believe this? Or is your AVP painted in pink with white dots? I guess not.

If we believe, he did five before, what was then different with yours? Why do you need to listen to such funny comments, like 3D upgrade makes 3D menus?

Just one question: How long was the AVP in the service center? It takes one full day plus some more hours to update all components. This is due to the slow programming interfaces.

And second, did you experience some funny behavior of your AVP before you brought it there for the upgrade? This might point to a malfunction before the upgrade, which might messed it up?

I don't know and just try to think about what might be the reason. But this is highly speculative.
post #25603 of 25955
Quote:
Originally Posted by Ganymed4 View Post

Just one question: How long was the AVP in the service center? It takes one full day plus some more hours to update all components. This is due to the slow programming interfaces.
It took the service center that upgraded mine less than a day and I haven't had any problems. Obviously something went wrong with DoctorO's upgrade. What remains to be seen is if it was a hardware failure of some sort or if the service tech screwed up part of the process.
post #25604 of 25955
Quote:
Originally Posted by Ganymed4 View Post

Do we really believe this? Or is your AVP painted in pink with white dots? I guess not.

If we believe, he did five before, what was then different with yours? Why do you need to listen to such funny comments, like 3D upgrade makes 3D menus?

Just one question: How long was the AVP in the service center? It takes one full day plus some more hours to update all components. This is due to the slow programming interfaces.

And second, did you experience some funny behavior of your AVP before you brought it there for the upgrade? This might point to a malfunction before the upgrade, which might messed it up?

I don't know and just try to think about what might be the reason. But this is highly speculative.

He had it for several weeks before he actually did the install. That is typical of their turnaround time with other things I sent them. It worked FLAWLESSLY prior to the "upgrade".

I am still waiting for Denon HQ to get back to me with a plan of action.
post #25605 of 25955
Quote:
Originally Posted by gsr View Post

It took the service center that upgraded mine less than a day and I haven't had any problems. Obviously something went wrong with DoctorO's upgrade. What remains to be seen is if it was a hardware failure of some sort or if the service tech screwed up part of the process.

May be, it can be done faster and my Denon service center only told me this, to get my expectations right. However, this is what I was told by the service center. I can not judge this anyway, because I have no experience.
post #25606 of 25955
Quote:
Originally Posted by Ganymed4 View Post

May be, it can be done faster and my Denon service center only told me this, to get my expectations right. However, this is what I was told by the service center. I can not judge this anyway, because I have no experience.
I have absolutely no doubt that mine was done in less than a day as I dropped it off in the morning and picked it up later the same day. In the case of the service center you spoke with, it's possible that they take a more leisurely pace and don't leave someone dedicated to the upgrade which could mean it would be waiting for the next task for a while at various points of the firmware upgrades or just wanted to have some extra time to work with in case they ran into any problems.
post #25607 of 25955
Right. I agree. Thank you for all you good advice, especially in the Oppo 103 thread!

PS: This somehow belongs to the Oppo 103 thread, but I just wanted to let you gsr that I will keep my Oppo, even it doesn't play 'images' of BDs. I bought another player, which can do. I understood why Oppo is denying this and it makes sense to me.

PS2: For me this is a Fantec player.
Edited by Ganymed4 - 11/27/13 at 4:06pm
post #25608 of 25955
Quote:
Originally Posted by gsr View Post

I have absolutely no doubt that mine was done in less than a day as I dropped it off in the morning and picked it up later the same day. In the case of the service center you spoke with, it's possible that they take a more leisurely pace and don't leave someone dedicated to the upgrade which could mean it would be waiting for the next task for a while at various points of the firmware upgrades or just wanted to have some extra time to work with in case they ran into any problems.

Let me say...I paid the guys to order the kit, and then called several weeks later to see what was up...the guy said "I'm starting it now" when my AVP wasn't even there yet! Anyway, I called Denon again and stuck waiting while they try to reach the guy to talk about the "service history" with the unit. What service...that they didn't know the unit well enough to recognize anything was wrong, and claimed I hadn't read the new manual mad.gif

I hope the service guy isn't an obstacle to my getting something done....my family would like a functioning system for the next holiday, and I am starting to think we'll need an alternative piece:(
post #25609 of 25955
Its obvious some went very wrong with the 3D upgrade, Could be the firmware performed in house was corrupted in some way or faulty EEprom ..

If possible i'd Only deal Direct with Denon from now on as the service centre who performed the 3D update are clearly giving you the run around & don't want to admit any fault on there behalf..

A Very Frustrating Situation mad.gif !!!!
post #25610 of 25955
Quote:
Originally Posted by cinema mad View Post

Its obvious some went very wrong with the 3D upgrade, Could be the firmware performed in house was corrupted in some way or faulty EEprom ..

If possible i'd Only deal Direct with Denon from now on as the service centre who performed the 3D update are clearly giving you the run around & don't want to admit any fault on there behalf..

A Very Frustrating Situation mad.gif !!!!

Update...Denon continues to put me off. One of their people told me they were looking at who should service it, and that the service center I used is no longer authorized as a Denon service center! Another Denon guy told me today that they called the guy at the service center, and the guy insisted there is nothing wrong with my unit. That's my unit that does not see the Audyssey mike or allow me to enter the Audyssey menu, etc., etc. He obviously won't admit that he missed something. So I am stuck with nothing, while Denon is "looking into it".

Any suggestions from you guys in the US would be most welcome...I have run into a wall here.
post #25611 of 25955
Hello,

Is there anything special I need to know about playing back 3D?

I just got a Sony TV that supports 3D. I have an oppo 103 connected with 1 HDMI cable to my Denon AVP which has the 1.4a hdmi upgrade. I've selected 3D mode for playback on the disc. I have my active glasses turned on. It seems like the glasses are not doing anything - the little green light came on the glasses. Everything is out of phase.

Thanks
post #25612 of 25955
Quote:
Originally Posted by boe View Post

Hello,

Is there anything special I need to know about playing back 3D?

I just got a Sony TV that supports 3D. I have an oppo 103 connected with 1 HDMI cable to my Denon AVP which has the 1.4a hdmi upgrade. I've selected 3D mode for playback on the disc. I have my active glasses turned on. It seems like the glasses are not doing anything - the little green light came on the glasses. Everything is out of phase.

Thanks

Have you checked the settings on the Sony TV? On my sets, I have to manually select and set the 3D mode for every 3D movie or source I playback. If all that is set correctly, I would try another pair of glasses. Although I don't remember off the top of my head, I don't think there is anything to set on the AVP; I think it just passes through the 3D signals.
post #25613 of 25955
Quote:
Originally Posted by boe View Post

Hello,

Is there anything special I need to know about playing back 3D?

I just got a Sony TV that supports 3D. I have an oppo 103 connected with 1 HDMI cable to my Denon AVP which has the 1.4a hdmi upgrade. I've selected 3D mode for playback on the disc. I have my active glasses turned on. It seems like the glasses are not doing anything - the little green light came on the glasses. Everything is out of phase.

Thanks
Other than what WillyJ suggested, an obvious diagnostic step would be to take the AVP out of the loop and hook the Oppo direct to the TV just to simplify things as much as possible. The other thing is to confirm you have the correct type of 3D glasses for your TV - there are passive glasses, and active glasses. For active glasses, there are multiple types: RF, IR, Bluetooth, and DLP Link. As best I can find out, Sony TV's from the 2013 model year use passive glasses, so there shouldn't be any buttons or lights on them. What's the model number of your TV?
post #25614 of 25955
Thanks - I did set it to 3D and it says 3D detected when playing back the BR but I've got something set up wrong.

I'll try taking the AVP out of the loop shortly - I'm going to reinitialize my TV (XBR-65X850A). It came with 4 pairs of active glasses. The model that had side speakers was passive. This model is active. 3D viewing isn't that important but I like to learn how to do things and sometimes I need a little help smile.gif
post #25615 of 25955
Quote:
Originally Posted by boe View Post

Thanks - I did set it to 3D and it says 3D detected when playing back the BR but I've got something set up wrong.

I'll try taking the AVP out of the loop shortly - I'm going to reinitialize my TV (XBR-65X850A). It came with 4 pairs of active glasses. The model that had side speakers was passive. This model is active. 3D viewing isn't that important but I like to learn how to do things and sometimes I need a little help smile.gif

Well this a very good opportunity to check, if the AVP can handle 4k signals. You have the Oppo 103 which can do 4k and the Display, which can do 4k. I checked the Sony Display you mentioned and it is active - as you wrote - and therefore needs shutter glasses. I also have the Oppo 103 but no 4k display.

Therefore, it would be interesting if you could set the Oppo to 4k output with the AVP in the loop and see, if the Sony display is recognizing the input signal as 4k. This would mean, that the AVP can pass through 4k signals.

However, back to your problem. You wrote: It seems like the glasses are not doing anything - the little green light came on the glasses. Everything is out of phase.

Well, if this is what you get, then I would say that the glasses are not synchronizing with the TV. I don't know which technology they are using IR, BT, wireless. Please check in the manual of the Sony TV, if there is the need to 'pair' them somehow with the TV.
This would be for me the most obvious reason. If all four glasses behave like this, then is must be something like this. The AVP with the 3D upgrade should be able to pass through 3D signals. This is one of the features of this upgrade.
If you have an 'out of phase' picture already then the signal is correctly reproduced by the AVP and the TV. My guess would be that the glasses don't work - as you wrote already.

Hope this helps and we are all here, more or less to help and get helped. You are welcome. smile.gif
post #25616 of 25955
Upgrade owners--help!

My "upgraded" AVP remains a brick. It's three weeks since my first call on this to Denon, and I cannot get them to address it.

To recap, I first discovered problems after the upgrade when the AVP could not link with the POA, and stalled out indefinately when I tried to test the link, requiring a hard button reset to free up the unit. The killer is that the AVP does not "see" the Audyssey mike, and I cannot access the Auto Setup menu at all. There are also anomalies in the GUI that make no sense and shift around.

When I returned it to the authorized service guy who did the install (who is no longer authorized, one Denon guy told me), he called Denon, walked with them through some of the manual setup menu, and decided the unit was fine; they jointly attributed it, I guess, to user error. I used the AVP in a very complex setup without a hitch prior to this, as well as other complicated pre-pros in the past so no, not user ignorance.

When I first called Denon, the guy attempted to walk through the mic and Auto Setup stuff; we did resets, and confirmed that those functions did not...function. He said he would "send it up" and asked for all the receipts, which I provided.

In the subsequent three weeks, Denon called the installer who reiterated that he thought nothing was wrong with the unit. Numerous calls from me later, and promised calls back that did not happen, I am left with nothing. They didn't allow me to speak with a manager. Some of the guys answering the phone seem to give a good try to getting a response from a "senior technician"; a couple of others just blew smoke at me. One said they might be trying to determine whether to have me send it to the installer or to New Jersey. A couple said that they are "looking at it and analyzing" although the AVP remains on my shelf, as they have not authorized it to be sent anywhere, so I am not sure what is being analyzed.

I don't like posting negative stuff and I would be happy to post a positive resolution of all this. I am asking you guys for any suggestions you might have for my situation. If any of you have an actual good speaking relationship with a Denon tech, at your upgrade site or centrally, maybe that could help. I would also be interested in ideas about how to leverage the situation and/or recoup my losses.

Thanks for any ideas you might have (I hope someone still reads our thread).
post #25617 of 25955
Quote:
Originally Posted by DoctorO View Post

Upgrade owners--help!

I don't like posting negative stuff and I would be happy to post a positive resolution of all this. I am asking you guys for any suggestions you might have for my situation. If any of you have an actual good speaking relationship with a Denon tech, at your upgrade site or centrally, maybe that could help. I would also be interested in ideas about how to leverage the situation and/or recoup my losses.

Thanks for any ideas you might have (I hope someone still reads our thread).

I would cold call denon usa HQ and explain or almost demand someone to look into this. The A1 line is still considered their best clients and we (as a group) expect some extra support from them. I had todo that once when europe asked for money for software upgardes while the rest of the world was free and got it resolved. I would not say that you will otherwise be forced to bad mouth them online but i would maybe hint in that you have asked the online community for help and they feel it was best to contact HQ. This way they know that some discussion online is happening and that bad support like this will always find itself reported online.

And indeed as someone who has spend probably 40k on denon stuff over the last 20 years its these types of issues that show if they deserve us as A1 clients, not resolving your problem makes me think harder next time about going with denon and thats not a good thing.

good luck.

Daniel.
post #25618 of 25955
I read that the latest Denon disc transports have a "Denon Link HD" output. I also gather this is not the same as Denon Link v.4 and that these new transports will therefore not be compatible with our AVPs. Are Denon really that uncaring about owners of such a recent piece of uber-expensive kit? To me such expense implied significant long-term support. Can anyone enlighten us?
post #25619 of 25955
Quote:
Originally Posted by DoctorO View Post

Upgrade owners--help!

My "upgraded" AVP remains a brick. It's three weeks since my first call on this to Denon, and I cannot get them to address it.

To recap, I first discovered problems after the upgrade when the AVP could not link with the POA, and stalled out indefinately when I tried to test the link, requiring a hard button reset to free up the unit. The killer is that the AVP does not "see" the Audyssey mike, and I cannot access the Auto Setup menu at all. There are also anomalies in the GUI that make no sense and shift around.

When I returned it to the authorized service guy who did the install (who is no longer authorized, one Denon guy told me), he called Denon, walked with them through some of the manual setup menu, and decided the unit was fine; they jointly attributed it, I guess, to user error. I used the AVP in a very complex setup without a hitch prior to this, as well as other complicated pre-pros in the past so no, not user ignorance.

When I first called Denon, the guy attempted to walk through the mic and Auto Setup stuff; we did resets, and confirmed that those functions did not...function. He said he would "send it up" and asked for all the receipts, which I provided.

In the subsequent three weeks, Denon called the installer who reiterated that he thought nothing was wrong with the unit. Numerous calls from me later, and promised calls back that did not happen, I am left with nothing. They didn't allow me to speak with a manager. Some of the guys answering the phone seem to give a good try to getting a response from a "senior technician"; a couple of others just blew smoke at me. One said they might be trying to determine whether to have me send it to the installer or to New Jersey. A couple said that they are "looking at it and analyzing" although the AVP remains on my shelf, as they have not authorized it to be sent anywhere, so I am not sure what is being analyzed.

I don't like posting negative stuff and I would be happy to post a positive resolution of all this. I am asking you guys for any suggestions you might have for my situation. If any of you have an actual good speaking relationship with a Denon tech, at your upgrade site or centrally, maybe that could help. I would also be interested in ideas about how to leverage the situation and/or recoup my losses.

Thanks for any ideas you might have (I hope someone still reads our thread).
If you are located in the USA, I am pretty sure that the upgrade carried a 90 day warranty from the authorized service center that performed the upgrade. So, it sounds like you are caught in a finger pointing war. Since the service center is no longer authorized, it seems that Denon should help you out here by providing service either by shipping it back to Denon or by coordinating service with another authorized service center. I would demand Denon do this and tell them you are done dealing with the previous service center because they obviously are not helping here.

Your other course of action, would be to take it to another authorized service center, get it fixed and then send the bill to the previous service center. If they don't reimburse you, then take them to small claims court.

I suspect that the problem may be with the firmware updates and if this is the case, you probably wouldn't be looking at a lot of money anyway for another service center to "fix" it. Of course, you have shipping and or drive time involved so it potentially is a PITA but what are your options now?

Does Denon have any sort of warranty arbitration committee? Sounds like that is what you need to invoke but by doing so, you are sitting on a brick for an even longer period.

EDIT: You mentioned INSTALLER - was the upgrade performed by an installer or a service center? I am not sure what the difference would be if any but if this is just an authorized installer, they may not have had the know how to perform the upgrade or had the electronic bench equipment required to troubleshoot correctly. I also wonder if they even knew how to perform the software portions of the upgrade. Sounds like your issue should be resolved with Denon's help due to inept or incompetent work by their "installer".
Edited by WillyJ - 12/13/13 at 4:57am
post #25620 of 25955
If the upgrade was paid for with a credit card, another option is to contact the credit card company and see if you can dispute the charge. That would most likely get someone's attention.
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