BD-UP5000 problem discs - Page 42

I think this disc was released this month. I think you are referring to the original Whitman disc. By shutter I mean the picture and sound stop and then skip slightly and then stop again. The disc is clean but I haven't cleaned the laser in a while.

OIC. I did not know there was a new one since Amazon has it listed under music and is a bounus BD included with the CD. That is a new twist on an old marketing ploy. Anyhow, I think you will find that this is a bad disc, or it is a loader issue. Firmware and system board issues don't tend to come and go like you describe. It is is playing for a while after you turn on the player and then goes to pot consistently some time after, that could be a sign of a main system board going out, but you would have that will all or almost all discs.

So, now I guess I have two David Foster BDs to buy since I can't seem to find them for rent, though I have not checked NetFlix yet.

I can concur. The Walking Dead is prone to dropouts like other recent Anchor Bay releases. On the pilot episode ~11-12 min. in during the big shootout scene I got several dropouts and the sound devolved and I had to stop the disc. Switched to PCM and the problem went away. Switched back to stream and 60fps and had only a minor drop at the beginning of the gun fight, switched back to 24fps and got same result with only one dropout. I haven't watched the entire 2 discs, just sampled all the high action and gunshot scenes I could find. I had no other issues on the subsequent plays, other than the small blip once I had played it multiple times without turning the player off. I will try again one of these days for a cold startup to see if you have to play it once then after that it is somewhat ok. Interesting to note that when I get the drops my AVR does not register it, like it does with the Paramount/Dreamworks DDTHD titles that have issues and the Paramount/Universal ones that have issues with DTS HD MA when playing in 60fps. With those the HD audio indicator on my AVR flashes and the Display looses the text for the type of surround when the drop happens.

So for now, I recommend playing all discs that have DDTHD that have been released in the past year using PCM rather then bitstream. I have yet to find one that still has the issues when the player decodes internally.

In case you are wondering TRON Legacy has the same issue as Bambi. Impossible to play. Stop is locked out at the Castle so you can't do the menu trick. I rented this from RedBox. I won't know on TRON Classic until later in the week when my 50% off pre-order of the box set arrives, IF I decide to open it. I would appreciate if others could verify and also try classic if you are so inclined. This is a big bummer.

Well I'm giving them a coupe more months and if not I'm unloading most of my players and parts, buying something else and putting the a35 back in operation. I want to keep at least one 5k for the awesome things it does, so I will probably keep everything. Right now players are going for good prices online which is surprising given the recent problems. I wanted to pick up one or two that are listed now, but bidding is beyond what I'm willing to pay.

One would think that Bambi would have been enough on top of the WB issues from last year... but if Tron doesn't work either... that seems like a big thing that they need to address in a hurry.

I would like to be able to buy and watch Chaplin too... but if they aren't rushing to fix Bambi and Tron, then I won't be holding my breath for Chaplin.

Ran into the same thing last night; really disappointing. I had to bring the girlfriend's blu-ray player down from the other room just to watch the movie. I chatted with a Samsung agent this morning and they informed me they are aware of the issue, there have been reports, and they are working on a firmware. That's good to hear, but I'd encourage others to report the issue as well.

It probably comes as no surprise that Tangled will not play on the BD-UP5000. Like other new Disney titles it gets stuck on the Disney screen. Since this is a major title hopefully we'll see a firmware update soon.

Tangled plays fine. Stop then Menu like others. The only Disney's that I have found so far that won't play for me are Bambi and now Tron Legacy, however RickGavin was able to get Tron Legacy to play. See the posts above and also in the owners thread.

While I am at it I can report the Tron Classic will play, but has the same issue as Tangled and Sorcerers... but can be unstuck by the stop/disc menu sequence. I wish Disney would stop locking out stop at the castle, then Bambi and Tron Legacy would play.

I am still trying to get Tron Legacy to play using the trick Rick got to work, but I have not arrived at the proper sequence, yet.

Also, this reminds me that I have not tried the first and only Miyazaki that I am aware of on BD that came out on March 8th Nausicaa... I am wondering if that one will play? I want to rent or otherwise watch that one before I buy it. I think that is the only Miyazaki that I have not seen.

Thanks for the info mr.kludge

I was able to get Tangled to play.

Ponyo came out last year on Blu...

I haven't actually tried to watch either Ponyo or Nausicaa yet...

I totally forgot about Ponyo. Strange thing is I can't get it to play with 1.4, but it's fine under 1.6. Loading up 1.5 on my test/play machine now. This is odd since it came out March 2nd 2010, but I purchased it used later. It must have been one that escaped detection last year before 1.5/1.6? I swear it played after I bought it, even-though I have not watched the BD. I think we must have watched a MKV of it back when we were waiting for it to be released, then I bought it when I could find a decent cheep used copy. By that time 1.6 was probably out, or I just never bothered to try it, but I'm sure I would have tried it out when we had the 1.5 issues? Looking at my purchase date it was March 11th. I have been skipping around on the disc, so maybe I need to just let it sit under 1.4, but 4 times now it has locked up with MENU on the display right after you select play on the main menu (twice I might add since this disc has some unusual features and extra menu steps). After you select play (twice) and the fireworks into plays it locks up with MENU on the display before the movie will start and you can only hit eject like with the recent ones, only much further into the disc.

I need to mention that in all this regression testing, I have not tried Tangled. My copy of that is still sealed, but I assume it will act just like Sorcerers... and Classic Tron. Anyhow I tried 1.5 just for grins and Ponyo plays with that release and actually acts better than on 1.6. With 1.6 I noted that there is no menu click sounds and I was set to bitstream audiophile mode on both players, so that can't be it. The other 5 movies with issues still had the same problems (I'm assuming on Tangled). So it appears that there were bug fixes for Disney movies introduced in 1.5 and those fixes killed Pirates 3 and apparently are either also causing these recent issues, or more likely all the bugs were not found and taken out when 1.6 was released. Too bad they were not more careful with their code. All this Disney nastiness could have been avoided. It's probably just an issue of dealing with both the old and new things that Disney has decided to do. Still a shame that functionality under 1.4 could not have been preserved here. It will be very interesting to find out what does and does not play with the next release. I will add Ponyo to my list of titles that need to be checked and will also try several of the older Disney movies I have. There is a good chance that some older ones might get killed and an even more likely chance that older WB and Lionsgate titles will get clobbered based on our experience with 1.5, unless Sammy does more extensive regression testing.

Th13teen Ghosts doesn't play under 1.5. So for grins I loaded up 1.3 and no joy there either. However Bambi and Tron Legacy did play. Bambi did a lot of loading and seeking with 1.3 and I suspect that Sorcerers... would have as well. Sorcerers... did that with 1.5, but I don't recall it choking as bad under 1.4 or 1.6. Once I get my play/test machine back to 1.4 I can check that again. Now back on 1.4 seems that Sorcerers... and Bambi like 1.4 better than any other release. They both seek and read a fair amount more under 1.3, 1.5 and 1.6 respective of the f/ws they play on, probably due to reading around non-compatable features. 1.4 seems to be the best overall release for recent Disney movies. I did finally get Ponyo to play under 1.4, but that is because it detected it had been played before (despite a persistent memory wipe) so I was able to click yes when it asked me if I wanted to continue. If I select no it gets stuck. Under 1.4 you should be able to use chapter selection to start at chapter 1, that worked for me. Also starting with other intro options might work.

Hope this helps someone. So for now if you want to play Bambi or Tron Legacy you need to downgrade to 1.4 and the other 3 will play on any release 1.3 on with the workaround. No solution for; Splice, Superman/Batman..., Th13teen Ghosts or Chaplin other than playing in another player.

I'm not nearly as upset about this now, since I have 3 players and could be running all 3 recent releases if I so chose, or even one running 1.3 instead of 1.5. Having to move the BH200 when I wanted to play Bambi or Tron Legacy was not as convenient as just putting my test machine in temporary operation. This way I only have 1 movie that won't play, but I have the UK release of Th13teen Ghosts that plays fine, so really I'm not missing anything at this point, till yet another movie crops up that won't play.

Disney Old Dogs DVD (2010 release)does not play in the 5000. Receive a message that says:

" The disc cannot be played. Please check the TV system."

Plays just fine on XBox and Toshiba HD-A1 so it does not appear to be a disc problem. Played National Treasure (2005 release) & National Treasure 2 (2008 release) with no problems. I have had no problems with DVD on this player prior to this.

That's because you are playing one of those nasty old SD DVDs ;-) Seriously, make sure the DVD is region 1 NTSC not PAL. You can verify that by playing it in a computer and doing disc info on a mac or looking at properties/info on a PC. I usually get that message if I try to play one of my region free PAL discs from the orient or if I try to play a non region 1 disc. A few others have had random issues with DVDs like this after upgrading to 1.6. It seems to be a individual anomaly or a picky loader issue. First time I have seen it crop up with a "modern" DVD. I will see if I can source that one from the library or RedBox and see what the results are on a couple of my units.

Not at RedBox, have it on reserve at the library. It might help if you can let me know a) what version it is and b) how you sourced it; rental;purchase etc. I only show one US version on Amazon, but there was also a 3-disc combo pack and recently it was re-released in a BD/DVD combo pack. I think Disney is re-releasing most of their movies that came out originally as only BD or BD+Digital copy in a BD/DVD combo over the next while. Tuesday Cars gets re-released that way. Why, I don't know, I guess to get us all to buy them AGAIN ;-) I wish they would concentrate on releasing all of their animated and Pixar movies.

It is the single disc version, definitely is NTSC region 1 & plays fine on my HP computer as well as the other 2 DVD players.. I purchased the disc from Best Buy Canada. The disc on Amazon.com appears to be the same (at least the cover photo is identical).

Yup, my friend, you are correct. Old Dogs does this as well as both Sorcerers Apprentice and Disney's A Christmas Carol, however I tried the included DVD in; Bambi, TS 3, Beauty and..., The Illusionist, and Chitty Chitty Bang Bang and all of those played without the error. Old Dogs played fine under 1.4 on my test player, but I had re-boxed it before I could try the other two that did not work under 1.6, but I assume they will be fine. I have played quite a few DVDs since 1.6, but those have mostly been of my own creation and some tests for someone that was having issues with older Fox and MGM DVDs. Actually I take that back, I have been watching the Stargate SG-1 set without trouble and have also watched several other TV box sets since. I had no issues until now. It appears that 1.6 is not as good as a release as we once thought. Looks like another hurried attempt to get a firmware out the door. I will get this reported, and hopefully can be addressed before the next release? I would appreciate it if others could report this if you run into it also. Having problems with plain old DVDs is a big problem, a mystery and I am scratching my head over that one. This also confirms the random reports we have seen with problems with DVDs since 1.6 released.

This should go without saying and I mentioned it in my other post, but please, please, please call Samsung and report this. I just got through E-mailing an internal Sammy contact, made an official report and called a CSR and got my ticket updated. Hopefully it is on their radar now. I think OldVideophile? might have reported this issue last year?

Same goes for others if you run into, or have ran into, this issue.

BTW - to make things easier, after calling 1-800-SAMSUNG you use the options 1,6 then 1 (1,6,1) to get to the right folks. Make sure they open a ticket and give you the number and include your E-mail and they are supposed to update you? Personally I have never been updated on a ticket via E-mail, call or snail mail and have been promised that in the past. I have also never gotten an E-mail when new firmware releases, as they have also promised, so your mileage may vary.

This player is not so incredible.

Incredibles+1.6=:-( +1.4=:-)

Proceeds to language selection screen but it gets superimposed on top of castle. Once you select language it gets stuck, not possible to stop/menu or stop before language menu draws. DVD plays fine on 1.6 did.not try on 1.4.

Someone else want to take over? I am really sick of this ****. It appears that 1.5 was slapped together old code, then all they did is fixed old fox movies and a few more, but we lost all the good functionality of 1.4. At least that is how it appears. Hopefully they will realize the error in their ways as they work on 1.7 or whatever it is. They might as well call it 666. We have seen thus before like when 24fps tearing with hd was fixed in 1.2 then popped up again in 1.3 on. Hopefully they just messed up and put old Disney code in to fix pirates 3?

Picked up latest Harry Potter on Friday...can get to chpt 17, then unit freezes...anyone else having issues?

I plan on watching it this morning. Will let you what I experience. I'm trying Voyage of the Dawn Treader and it eventually plays the previews or trailers but when it gets to the menu the display is black and the word menu is displayed on the 5K. I've left it there for about 10 minutes now and no go.

1.6? You may need to load it again or do a memory wipe and/or a cold start/system, in order to get it to play? This new narnia is from the new fox/walden alliance. Previous ones have been Disney/walden. Fox titles are not prone to problems, unless you are on 1.4 or 1.5. Still this could be yet another dead title in this player and those symptoms are exactly the same as for splice, superman/batman, Chaplin and th13teen ghosts all wb except for Chaplin. It is possible that the same software/authoring house did that one. If that does not work you will want to try to bypass the previews with stop/menu or pressing menu while or before they play or chapter skipping till you can get the disc to stop and then go directly to the menu with either disc menu, title/pop-up menu or maybe even play? If all else fails you could try your luck with 1.4 but I bet the drm is too old in that release to even load the disc?

I haven't seen the movie or tried the disc yet. I'm waiting for it to hit redbox in a few weeks as well as the new potter. I am very interested to hear if potter plays all the way through for you. I have not planed on buying or renting that one anytime soon. I am going to wait for it to come down in price to $5 or so like the last one and all the previous ones have now. Besides I saw it in the theater and that is enough for now. If several folks have problems I will get it at redbox just to see what happens. Same goes for the new narnia, I want to rent it first before I buy it and I have curtailed any purchases of new movies until IF and when new firmware is released. I did purchase several older releases over the weekend; braveheart, dances with wolves and house of wax on hd-DVD. I hope the 2 bds play. Lack of new firmware will not affect me much. I have stacks of movies to watch and have been downloading movies and shows and watching on premium channels and ondemad more than buying discs these days. The exceptions are Disney movies since there are good deals the week of release. Fortunately there are few desirable Disney titles coming out in the next while.

Good luck, and let us know.

That kind of behavior is usually due to something other than firmware, but with this player you never know. It reminds me of the line in Forrest gump. The Sammy 5k "...is like a box of chocolates. You never know what you are going to get". But I think steve jobs put it better; "blu-ray is a bag of hurt" and the bd-up5000 is more like a bag of burning dog s*it on your doorstep.

We did watch the curious case of Benjamin button and Akira Saturday with no problems. Other than the stop/menu trick you have to do with Akira to get it to play, which has never been fixed. Sound familiar. Different symptoms than recent Disney releases, but same cure. Though in that case it is much trickier. I had to try a couple times until I remembered you have to hit stop, then stop again then menu or that one won't load.

Great. Just bought these today. Thankfully, I picked up the combo packs. Maybe I will just throw in the DVD's.

Ya, it wil be no go on The Incredibles, unless you flash back to 1.4. Please do try Potter. There might or might not be a problem. Sounds like the new Narnia might be toast?

firmware for the most part is all for avatar....wow...looks like it's not worth it.

I popped Harry Potter in this morning and it plays fine. I got maybe an hour in and no problems to speak of.

Well it used to be. There are at least 4 for sure and 6-8 total suspected titles that won't play now with any modern firmware on this beast. And I suspect that the new narnia is in the same boat. Anyone care to report their efforts on that one?