Originally Posted by mr.kludge
You have been bit by the new infamous Disney DVD issue. You are probably seeing the error "The disc cannot be played. Please Check the TV system." which normally indicates that you are trying to play a PAL or non-region 1 dis k (you will get the same error if you attempt either with this player). Many Disney DVDs released in the ~year will not play on the 5k running firmware update 1.6. Most if not all of them will play running 1.4 (The Lion King is one exception I have found). If you check back at older postings here, and possibly in the problem discs thread, you will see notes of several that have this issue. A few examples are; Old Dogs, The Sorcerers Apprentice, 2011 versions of The Fox and the Hound, Dumbo, Snow White, Disney's a Christmas Carol and The Lion King already mentioned. I haven't checked all of mine in combo packs yet, but hear of new problem Disney DVDs all the time. And yes, this is a new firmware issue introduced with 1.6, but seems to only affect newer Disney releases. I have reported the issue several times by phone, chat, E-mail and my now what seems like worthless direct contacts at Samsung and the "official" problem discs reporting method that they use internally. I have had it acknowledged that they are aware of the issue, but it has not been confirmed to me that this or any of the other issues are being investigated and addressed. In the meantime, enjoy the BDs, at least the ones that do play. Several recent Disney BDs will not play of have various workarounds to get them to do so, including downgrading your player to 1.4. Since you have two players, I would suggest keeping one at 1.4 and one at 1.6. That's what I have done (actually I have 5 working players and 2 of them are running 1.4 the other 3 on 1.6).
Thanks for the verification of the issue, and for the idea of running two different firmwares in my two machines.
I can somewhat understand a slight lag in coming out with new firmware to address the ever changing Blu-ray protection schemes, but to have DVDs not play, especially ones that used to play in previous firmwares, is inexcuseable in my book, and reflects a total disregard of the customers that help fund their corporation.
It seems that the DVD "Standard" has been set in stone for a number of years now and there should be NO situation where a perfectly valid disc should refuse to play.
Hate to repeat what everyone probably already knows but it appears as if Samsung has permanently given up on what was probably their most expensive Blu-ray player to date...even when it comes to simple DVD compatibility.
It is a terrific shame that they do not continue to support their customers when they clearly should.