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Official Samsung LNxxA650 Owner's Thread - Page 781

post #23401 of 23505
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post #23402 of 23505
Quote:
Originally Posted by bart_4_6 View Post

My Samsung LN52a650 has been acting weird. Yesterday while watching a blu-ray on my PS3 a "Not Available" message popped up and would not go away. The TV was unresponsive to the remote or manually changing the source, channel, or anything else.....I could not even turn off the TV. So I unplugged the set....but the problem did not go away. Today I checked on the TV and when I went to turn it on the Red light now blinks 4-5 times before the TV turns on. It took about 5 sec. before the TV powered up. But it seemed to work fine after it turned on. Then as I was using the TV the "Not Available" message kept popping up and leaving on it own.
I know of the faulty capacitors from viewing this thread. But my problem seems a little different with the "Not Available" message. Any help / suggestions would be appreciated.
Thanks,
Bart

Make sure you check out the Alert regarding capacitors on samsungs website/support for your model. Taking a long time to power up is a symptom. Also, Samsung has been repairing other out of warranty problems for free. Call their support number in the back of the manual.

The "not available" seems to be a separate problem. Have you tried other sources, e.g., cablebox, antenna, etc? Could be a problem with your PS3 or the HDMI cable, or the HDMI port you're plugged into. Make sure you're HDMI didn't come loose. Move to another HDMI port, or try a different cable.
post #23403 of 23505
Bart 4 6, As a followup to my post above, read this message posted yesterday in the ES8000 thread. Then call Samsung. Probably your cap issue is causing your other "not available" problems too:

http://www.avsforum.com/t/1399319/official-samsung-unxxes8000-thread/1470#post_22205018

Let us know how it goes.
post #23404 of 23505
dfp, thank you for your advise.
What Is the number for Samsung support? Is there a certain extension I need to dial when calling about my issues?

Thanks,

Bart
post #23405 of 23505
Quote:
Originally Posted by bart_4_6 View Post

dfp, thank you for your advise.
What Is the number for Samsung support? Is there a certain extension I need to dial when calling about my issues?
Thanks,
Bart

I suggest first skimming the Alert: TV capacitor settlement notice link near the top of the Support page for your set:

http://www.samsung.com/us/support/owners/product/LN52A650A1FXZA

When talking to them, stress that your TV is slow to turn on, and then mention the non responsiveness, and the other symptoms.

The customer care number is 1-800- SAMSUNG (726-7864). Good luck. Let us know what happens.
post #23406 of 23505
Hi, I have a Samsung LN46A650 with a March 2008 build date (made in Tijuana, Mexico). I bought it from Amazon in mid-2008 and it has seen moderate use ever since (approximately 10-12 hours per week). As far as I can tell, I have not experienced the dreaded capacitor symptoms, yet. Is it a foregone conclusion that the caps will fail eventually, or is there reason to believe that a subset of these Tv's will never experience the symptoms? I am a "if it ain't broke, don't fix it" guy, but I also believe in preventative medicine. I would hate to blow through the September 2013 deadline for the free repair and then get the symptoms! Thanks in advance for any ideas or thoughts!
post #23407 of 23505
Quote:
Originally Posted by GreenMtnGringo View Post

Hi, I have a Samsung LN46A650 with a March 2008 build date (made in Tijuana, Mexico). I bought it from Amazon in mid-2008 and it has seen moderate use ever since (approximately 10-12 hours per week). As far as I can tell, I have not experienced the dreaded capacitor symptoms, yet. Is it a foregone conclusion that the caps will fail eventually, or is there reason to believe that a subset of these Tv's will never experience the symptoms? I am a "if it ain't broke, don't fix it" guy, but I also believe in preventative medicine. I would hate to blow through the September 2013 deadline for the free repair and then get the symptoms! Thanks in advance for any ideas or thoughts!
I also have an LN46A650 that I bought from Amazon in April, 2008. It is used an average of 4-6 hours daily and I have had zero problems with it in the 4+ years I've owned it. It still starts up quickly and has a great picture. Hopefully, that will continue.
post #23408 of 23505
Quote:
Originally Posted by BoilerJim View Post

I also have an LN46A650 that I bought from Amazon in April, 2008. It is used an average of 4-6 hours daily and I have had zero problems with it in the 4+ years I've owned it. It still starts up quickly and has a great picture. Hopefully, that will continue.

What is the build date on yours? Was it made in Tijuana? Good luck with continued problem-free use!
post #23409 of 23505
Quote:
Originally Posted by dfp View Post

I suggest first skimming the Alert: TV capacitor settlement notice link near the top of the Support page for your set:
http://www.samsung.com/us/support/owners/product/LN52A650A1FXZA
When talking to them, stress that your TV is slow to turn on, and then mention the non responsiveness, and the other symptoms.
The customer care number is 1-800- SAMSUNG (726-7864). Good luck. Let us know what happens.
Whoa what is this settlement thing, the page is returning an error? Is money back involved? biggrin.gif

I was effected by it on my old set.
post #23410 of 23505
Quote:
Originally Posted by tarantado View Post

Owners of select Samsung LCD, Plasma, or DLP televisions manufactured prior to December 31, 2008 are eligible for a free evaluation and repair if the television is experiencing or has experienced a capacitor issue, according to a recent proposed class action lawsuit settlement. In addition, you can receive partial reimbursements for money spent to fix the issue prior March 2, 2012 or if you replaced a TV with the problem and no longer possess the TV.

http://www.samsung.com/us/capacitorsettlement/

Could the issue we are experiencing, below, be the result of a failed capacitor?

The issue manifests itself at startup and usually resolves within 5 minutes of turning on the set.

post #23411 of 23505
Quote:
Originally Posted by jbdawson View Post

Whoa what is this settlement thing, the page is returning an error? Is money back involved? biggrin.gif
I was effected by it on my old set.

Try this link: http://www.samsung.com/us/capacitorsettlement/
post #23412 of 23505
I called Samsung regarding my LN40A650. There were some doubts from some of the reps I spoke with, I think, about whether or not what I am describing above really indicates a capacitor issue. Because of this I'm worried that when the service technician comes, he'll discover the problems I've been experiencing have nothing to do with the capacitor and I'll be charged for the visit.

Here are my symptoms:

- I'll notice a weird glitch, like a small square of static suddenly appearing in the middle of the screen (otherwise, the image looks fine), and thne the TV flickering for a second, then a thin band appearing at the very top of my screen, directly beneath the bezel.

- This usually happens about 20 mins or so after the TV is first turned on.

- That line/band at the top of the screen goes away when I turn the TV off and then on again.... I haven't seen the problem reoccur after turning the TV off. It only reoccurs the next day, when I turn the TV on for the first time in the day.

- NOTE: I moved recently, and I accidentally plugged a 125V power cord into the TV. It worked fine for a bit, but it wasn't long until these issues cropped up for the first time ever. I realized my error and plugged in the correct, 120V cord. The issues actually went away for about a week, and then they returned suddenly. So, what is that all about? Was it just a coincidence? Did using the wrong cord create the problem or not? Did the correct cord momentarily solve the issue? Either way, the problems are back now.

What do you think? Do the visual glitches above indicate a capacitor issue? One Samsung rep told me that the capacitor is essentially the part that powers on and off the TV. Thus, when you hear clicking (one of the symptoms listed on Samsung's website), that's the capacitor repeatedly trying to turn the TV on. This is also why the other symptoms include the TV cycling on and off, taking a long time to power on, etc.

I don't have those symptoms -- I guess the TV takes a long time to turn on, but it's always done that, or so it seems. I can't really tell if there has been a difference. The TV itself doesn't cycle on and off, but the image does occasionally disappear as part of the visual glitches I described above. For instance, the TV image will suddenly vanish, leaving me with a black screen, then it will restore the image in a moment, but with a weird, jumpy line at the top of my TV. Does this sound like something that could be traced back to the capacitor?
post #23413 of 23505
Quote:
Originally Posted by twilabywoodford View Post

I love that it came with batteries for the remote. My friends sharp didn't. One question for the other owners though, mine doesn't swivel on it's stand. Is there something I need to do in order to make that happen or is that a feature lost on this model from the 71?link
My two Samsungs and my Sony all came with batteries for their remotes. In fact, so did my new Yamaha receiver so I don't see that as a big deal. And yes, my 46A650 and my 37B650 both swivel so I don't know why yours won't.
post #23414 of 23505
Quote:
Originally Posted by GreenMtnGringo View Post

Try this link: http://www.samsung.com/us/capacitorsettlement/
Thanks, definitely going to go over this.
post #23415 of 23505
Hey everybody,

I CANNOT seem to find a solution to my problem anywhere on the net and I hope someone here can help me.

So basically I want to watch the theatrical version of Star Wars on my LN46A650. I've got it on DVD from when it was included as a "bonus feature" appended to the Special Edition DVD. This DVD of the theatrical cut is not anamorphic (it was mastered from laserdisc).

I want to zoom in on the picture in order to get it to fit the screen as best it can (without stretching), instead of floating small in the center. Under the picture size options, Zoom1 and Zoom2 are grayed out and I feel like one of them is the setting I want. WHY can I not access those picture sizes? I feel like I have before but I cannot figure it out now.

Additional relevant information is that I'm playing this non-anamorphic DVD through a Samsung blu-ray player. I don't know the model offhand, but it's basically the cheapest one they make.

Hope someone reads this and can help me, as I'm planning on doing a home viewing of Star Wars at my place on Monday. I need to ZOOM1 or ZOOM2!

Thanks
1002
post #23416 of 23505
Quote:
Originally Posted by 1002am View Post

Hey everybody,
I CANNOT seem to find a solution to my problem anywhere on the net and I hope someone here can help me.
So basically I want to watch the theatrical version of Star Wars on my LN46A650. I've got it on DVD from when it was included as a "bonus feature" appended to the Special Edition DVD. This DVD of the theatrical cut is not anamorphic (it was mastered from laserdisc).
I want to zoom in on the picture in order to get it to fit the screen as best it can (without stretching), instead of floating small in the center. Under the picture size options, Zoom1 and Zoom2 are grayed out and I feel like one of them is the setting I want. WHY can I not access those picture sizes? I feel like I have before but I cannot figure it out now.
Additional relevant information is that I'm playing this non-anamorphic DVD through a Samsung blu-ray player. I don't know the model offhand, but it's basically the cheapest one they make.
Hope someone reads this and can help me, as I'm planning on doing a home viewing of Star Wars at my place on Monday. I need to ZOOM1 or ZOOM2!
Thanks
1002

I have a feeling the Blu-Ray player is upconverting the DVD to 1080p, and those zoom modes are not available in HD modes. You could either set the Blu-Ray t output 480p or lower, or use a DVD player.

Years ago, just after those editions were released, I took those 3 theatrical cuts, ripped them to my PC, and used VirtualDub with some filters, to crop off black bars, re-encoded with the anamorphic bit set, and was able to keep all the original menus. Project was relatively easy, just took a while for the re-encode. I was able to get anamorphic cuts with relatively little work, from an old PC. LucasFilm has failed so many times. SMH!
post #23417 of 23505
I just started getting the dreaded cap-issue. Started last week and progressivly got worse. I've had the TV since 6/2008. We were leaving it on, on the DVD input, overnight so that we could watch the next day. Well...this morning I went to turn it to my son's channel and it refused...shutting off...and started clicking away. I will be calling Samsung today to get it repaired. FYI...I have an extended warranty on it but if you do not use it, you get half of what you paid back in credit at ABC Warehouse. If Samsung want to fix it free, I'll be more than happy to let them. This way when the extended warranty is up next year, I'll use the credit to get a bigger LCD.
post #23418 of 23505
Bad caps struck my LN46A650 last week so I called the Samsung settlement number 1- 888-899-7602 on Thursday and they assigned me to Canyon State Electronics, who scheduled a guy out to my house the following Tuesday morning. In the meanwhile the TV turned on and worked OK after a dozen or so click cycles so it was not real inconvenient. I figured Samsung would be having the capacitors swapped out in a shop and just exchange boards at the site but no, they tell the repair folks to pull the caps right there in your living room. That's good, it's kind of fun to watch. Well done Canyon State Electronics.

Total cost to me: $0.00

BTW if you do the work yourself an LN46A650 needs 6 capacitors; four (1000microfarad / 25V) and two (470microfarad / 25V). Higher temperature rating is better, lower ESR is better. Digikey.com has no minimum order size. Youtube instructions are at

http://www.youtube.com/watch?v=Mm51C_RDIZE
Edited by john_3000 - 10/13/12 at 7:25pm
post #23419 of 23505
Does anybody know if the capacitors act up again they'll replace them or is it a one time fix?

I doubt it but thought I'd ask
post #23420 of 23505
jb,

Its a 1 time fix for free, outside of the warranty.

After that you have to have it fixed out of pocket or qualify for the lawsuit settlement where you had repairs done before March 2012 after the complementary fix.
post #23421 of 23505
Quote:
Originally Posted by Pauly001 View Post

I just started getting the dreaded cap-issue. Started last week and progressivly got worse. I've had the TV since 6/2008. We were leaving it on, on the DVD input, overnight so that we could watch the next day. Well...this morning I went to turn it to my son's channel and it refused...shutting off...and started clicking away. I will be calling Samsung today to get it repaired. FYI...I have an extended warranty on it but if you do not use it, you get half of what you paid back in credit at ABC Warehouse. If Samsung want to fix it free, I'll be more than happy to let them. This way when the extended warranty is up next year, I'll use the credit to get a bigger LCD.

Update 10/01/12: I called Samsung today. They were apologetic and scheduled the repairs with a local guy.

Update 10/02/12: Carl's Electric & Appliance in Richmond, MI called and are scheduled for this Friday for the fix.
post #23422 of 23505
Quote:
Originally Posted by rchapman View Post

Could the issue we are experiencing, below, be the result of a failed capacitor?
The issue manifests itself at startup and usually resolves within 5 minutes of turning on the set.

rchapman, that is how my tv looks now too. Except my screen is doing that on the opposite side as yours. I have an LN46A750, I had it repaired twice for bad capacitors under a circuit city extended warranty. Now I am out of warranty and my screen is doing what yours is. It used to only be like that for 5 minutes after turning it on but it has been getting worse, it's like that for about 15 minutes now before it straightens itself out. Sometimes if I shake the TV it will straighten out so I thought maybe it is just something loose. I've taken the back off and the bezel off and inspected all of the connections and tapped on different areas but can't figure out the cause of the issue. Is this once again bad capacitors? Should I bother calling Samsung even though it is out of warranty?
post #23423 of 23505
Quote:
Originally Posted by Pauly001 View Post

Quote:
Originally Posted by Pauly001 View Post

I just started getting the dreaded cap-issue. Started last week and progressivly got worse. I've had the TV since 6/2008. We were leaving it on, on the DVD input, overnight so that we could watch the next day. Well...this morning I went to turn it to my son's channel and it refused...shutting off...and started clicking away. I will be calling Samsung today to get it repaired. FYI...I have an extended warranty on it but if you do not use it, you get half of what you paid back in credit at ABC Warehouse. If Samsung want to fix it free, I'll be more than happy to let them. This way when the extended warranty is up next year, I'll use the credit to get a bigger LCD.

Update 10/01/12: I called Samsung today. They were apologetic and scheduled the repairs with a local guy.

Update 10/02/12: Carl's Electric & Appliance in Richmond, MI called and are scheduled for this Friday for the fix.

Update 10/05/12: 30 minutes to solder on new caps and its good to go! biggrin.gif
post #23424 of 23505
rchapman, I was able to fix the issue, well kind of... I took the back and front bezels off, took the metal frame off that goes around the LCD panel, and pushed on the ribbon tabs that run along the top of the LCD panel. I found that the top left ribbon tab when pushed on fixed the display so I adjusted it and now it displays how it should. Now unfortunately the bottom quarter of my tv is just slightly dimmer than the top lol. I don't know what caused that but it is at least now watchable and much less frustrating than the previous issue and me having to furiously shake it for 15 minutes.
post #23425 of 23505
Having the same problem. Originally it would go away after 5 minutes or so. Over time that increased to 30 minutes, few hours, and eventually it doesn;t go away at all (my current status). This occured over the span of 7 moinths or so. Below if a sample of the screen problem that still persists on mine.


post #23426 of 23505
Had my LN A650 for a little more than 3 years now, and I still find it amazing, however, as of last week I started seeing some blue artifact on certain white backgrounds, like the Xbox360 dashboard for example. While I can compensate by adjusting brightness and contrast, I never had to change my settings before, so I find it strange. Any help would be appreciated. Thanks
post #23427 of 23505
Hello all, I have a LN46A650 that I've had since Nov 2008. This is my baby. I recently moved, and my dad was being rough with the tv on the move. It slipped out of the back of our trunk onto the cement garage floor, but it was wrapped in bubble wrap. We immediately took it to the family room, and it seemed to be in fine operating condition. Later, we hooked it up to a cable box and sometimes, but not always, there appears to be a flickering if static or blue. I think this goes away over time. It is very minor, but my baby is no longer perfect. I am wondering what the problem is and what the most likely repair cost is. I can't stand to look at it anymore and am thinking of just leaving it behind with my parents and starting new. Thanks for any input.


EDIT: Someone posting about the 120V versus 125V freaked me out. Are you sure it's a 120V power cord? Can anyone take a pic of their power cord and post what it looks like? I'm wondering if I'm using the wrong one now....All my power cords say 125V, and I may have used the wrong one in the move. Thanks.
Edited by thirstforfacts - 11/3/12 at 6:43am
post #23428 of 23505
Quote:
Originally Posted by thirstforfacts View Post

EDIT: Someone posting about the 120V versus 125V freaked me out. Are you sure it's a 120V power cord? Can anyone take a pic of their power cord and post what it looks like? I'm wondering if I'm using the wrong one now....All my power cords say 125V, and I may have used the wrong one in the move. Thanks.

The power cables are the same, don't worry about it. AC is sometimes called 110V 120V 125V, etc. basically just standard line voltage here in the US, and it can vary. If you know what you're doing, you can check your house with a DMM. I think RMS voltage at my house is 117V or so.
post #23429 of 23505
I've had my Samsung TV for a few years now and every so often when I turn my TV off it makes a loud static or scratchy sound. I called Samsung's support number and they told me to reset the TV, which I did. I just wanna know if anyone on here has experienced this too. Thank you.
post #23430 of 23505
I've had that same problem for a while. Doesn't seem to effect performance at all. Did the reset help?
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