Originally Posted by Transcend
That is exactly what impressed me about the new Oakleaf Plantation Circuit City here in Jax. I've been through my own TV hell the past 13 months and have had many experiences with both online and B&M dealers. But none have treated us more graciously than those folks. The manager there assured us, when we brought in our TV for a swap the second time (for the third TV), he would keep swapping it out, as many times as we needed, until we were happy, "no problem". When we told him about the fine scratches on the bezel on the 2nd TV, he said "That is not acceptable! We'll swap it out, no problem." What a relief - we had been so stressed, concerned they might give us a hard time after already swapping out the first set.
Thanks bud, I hear you. Some of it maybe could have been a little better.
In all fairness to BB though, the one guy there, Eric, (he wasn't a blue-shirt either, maybe he was like an assistant manger or something) who I was dealing with during return one and then two, was really, really nice and understanding. He could not have been better. The problem was he was not the store manager and he had to ask her how she wanted to handle the problem.
The manager was this lady, and I could *easily* tell she had just about enough of me and my scratch TV problems, she made that quite clear - that's when I felt bad. But in the end they did send another one out in just two days and all is good now.
Also, I may just have very well received the very first 1003.M set because of all those scratches, who knows. Bottom line, right now I guess that I am a happy customer, so I guess they did alright in the end.