Kenwood KTC-HR200? - Page 2

Ajmaniccia, thnaks for trying your setup as a comparison. My HD200 is displaying everything BUT the song title / artist. I am watching the RDS on a different radio (Sangean HDT-1), to be certain the stations are transmitting that info. When I select TITLE, I get the callsigns & station slogans, but no song titles. This is on multiple stations verified to be transmitting song title info in their RDS data. I tried a RESET on the X491 with no luck.

I need a dental mirror to see if the HD200 has a recessed RESET button on it, unless someone here can answer that.

You could try it but I doubt that would work. The BT200 manual says that what ever interface is being used only that type will be the pass through. So that means no mixing and matching ports.

I just got mine today, unfortunately the car's in the shop so I haven't been able to try it yet. I noticed that the manual doesn't even mention the unit having RDS, which is odd. Hopefully I'll be getting the car back tomorrow, and will be able to try it. I'll be connecting the HD unit directly to the stereo. I have XM, but just the MyFi, so that'll go into the aux input.

I think at least in my case (DNX7120, BT200 with HR200 connected through BT200) that I have found a workaround for the lost radio presets. I have set 1 AM and 1 FM preset and if I change the source to iPod before shutting off the car the 2 presets remain when I come back. I have only tested this twice, the car was off for 9 hours then 5 hours, both times the presets remained. Last night I forgot to change the source from HD Radio and the presets were lost overnight.

Could anyone else try this and see if the results are the same? I have only tried switch to the iPod source nothing else, it is possible it would work with others also.

This is possible good news as the problem may be more software related than hardware or a power issue.

Does your BT200 work with the HR200 pluged in. I have the same I lose the Presets, and I cant hear any sound out of my BT200. When I remove the HR200 the BT200 works Fine. I've called Kenwood twice and they said that I should receive and email from their techs shortly. I'm still waiting. Maybe if we all start filling complaints with the BBB they might start paying more attention and find a solution to all these issues we are having.

I'm watching this thread with interest since I also have Kenwood's BT200 plugged into my DNX7100 (and a SIR-KEN1 Sirius tuner daisy-chained between them). I've decided to wait for this problem to be solved before buying the HD radio tuner though. It's hard to believe the company didn't test this combination before releasing the HR200 since it seems like a fairly common setup among Kenwood owners, judging by the comments in this thread anyway.

May I suggest you guys post reviews to Crutchfield and/or Amazon's sites detailing the problems? I suspect the negative feedback in such high profile retail sites could effectively speed up Kenwood's response in addressing the issue.

I have to wonder if complaining would get Kenwood to do anything about it. I have a DNX-7100, and my HR200 should be here tomorrow. I know there is a bug with the older HD modules and the DNX-7100 where the RDS information is not displayed at all or just for a split second.

Hopefully the HR200 doesn't have this problem, but I'm thinking that it definitely will. What really sucks about it is that if they do fix it in a firmware update, they'll probably include the ipod "fixes" that break video ipod support. I'll be sure to post here after I get the unit installed.

I got the unit today. I'm happy to report that the RDS works fine. I guess they fixed the problem that the older models had with the DNX7100.

I have the HR200 plugged directly into my DNX5120 via the KAB bus. I have the exact same problem with the presets (or current station) being lost every time I turn the car off. I am wondering if it is a specific problem with the KAB bus? It seems that those of you who are having success are using the 5L connection? Luckily, I am returning it to Crutchfield for a refund.

In addition, the analog RDS doesn't work well at all. Several of the stations are "pre-populated" with call letters that don't match the actual station. I am on the East Coast and all of the call letters should start with "W" but many of them are displayed with a "K." Overall, the HR200 seems like a beta test rather than a production ready product.

Well my replacement HR-200 is also headed back to Crutchfield. I received and tried the replacement HR-200 with my KDC-X491 with the same results, no RDS song title / artist info could displayed on stations observed to be encoding this data using a Sangean HDT-1 at the same time. All I can see are the callsign, format, and station's slogan, despite whatever display settings I choose.

Crutchfield CS advises there is no fix or update expected from Kenwood.

Oddly enough, the HR-200 DOES display titles on 1 station only, out of over two dozen sending the RDS title data. odder still, this station's RDS title data does NOT show up on the Sangean, or another OEM car stereo with RDS.

I suspect the HR-200 is displaying the wrong portion of the RDS data on my single-line display, and this one station has a mis-programmed RDS encoder that happens to line-up with what the HR-200 is displaying. Just a guess.

Crutchfield CS has been great as always however.

Good luck to the rest of you guys, I hope your DVD multi-line displays fare better with your tuners.

Wish I had found this thread before having spent $129.

Brand new DNX5120 & HR200. HR200 plugged directly into head unit via 5L<>KAB adapter (I do not have the BT module). Presets won't save. I wrote to Kenwood last night (did the install at lunch time yesterday), no reply yet. Wrote to Crutchfield this evening to ask about procedure of returning for a refund since I've never had to do that with them before.

The HD radio sounds great (I found nearly 2 dozen channels) and while RDS does often initially populate with K stations (stations on the east coast start with W), it always seems to correct very quickly and to be pretty accurate. Guess I'll pull it tomorrow & hope Kenwood comes out with a new version that works sometime in the future.

I spoke with Kenwood today for the 5th time and they assured me that they are aware of the problems and they are currently working on a fix. As soon as they find the fix we should receive an email. I dont think a big company like kenwood would tried to scam us. I'm going to give them a chance and wait a few more weeks, but I'll still be calling them every week.

Question regarding setup ... The installation instructions (page EN-15 in the KTC-HR200 manual) states that switch #1 should be "UP" (or ON) when connected to a head unit via the KAB connector. I wrote to Crutchfield last night and they responded that the HR200 should be fine with the DNX5120 and to make sure that all cables are fully seated and that both switches are set to DOWN (or off) on the side of the HR Tuner. Huh???

How have the other folks with this tuner and the KAB based head units had their switches set?

Thanks,

Thanks Derek. Unfortunately, I don't have a BT200 and therefore my HR200 already IS connected directly to the 5120. And it loses the presets when shut off.

Crutchfield has asked me to try removing the Garmin antennas (both GPS and FM Traffic) and see if the presets will be maintained then. They do not expect this to make a difference, but they ARE the only other connections I've got into the head unit and they want to cover all the bases while waiting for Kenwood to get back to them. I'll try it at lunch time.

Oh crap. I just paid for and got the darn thing, I don't want to have to pay send it away. grumble grumble grumble.



Thanks for the update Derek.

Damn, am I ever glad I went with Crutchfield. They just told me that if Kenwood confirms the EPROM issue, they will replace my current unit with a fixed one once they get them from Kenwood. I think I'm still in shock.

Guess I listen to plain ol' FM/AM until this is all sorted out.

Ok folks I received several emails from the call center. They want for me to send my Head Unit to one of the service center. I just hope they have a fix and are not giving me the run around. I guess I'll be driving with out a stereo untill I get my Head unit back.
Below are the emails I received.

Thank you for contacting Kenwood USA Corporation. As an authorized
agent for Kenwood, we are responding to your recent email inquiry.

If the HD radio is not holding presets, you will need to send your
headunit to a National Service Center. Below is the contact information for
our National Service Centers. Please contact the closest location.

Kenwood Authorized Service Center West
16205 Distribution Way
Cerritos, CA 90703
Phone: 562.483.8740
Fax: 562.483.8749

Kenwood Authorized Service Center East
829 Lynnhaven Pkwy, STE 128
Virginia Beach, VA 23452
Phone: 757.340.1702
Fax: 757.340.6809

Kenwood Authorized Service Center Atlantic
400 Morris Ave, STE 102
Denville, NJ 07834
Phone: 973.586.3999
Fax: 973.586.4433

Kenwood Authorized Service Center Hawaii
99-1285 Halawa Valley St. B11
Aiea, HI 96701-5609
Phone: 808.486.5594
Fax: 866.743.5194
msr@hawaii.rr.com

Kenwood Authorized Service Center Puerto Rico
Ave Central 1009
Puerto Nuevo, PR 00920
Phone: 787-781-9570


Please feel free to contact us again with any additional questions.


Product Support Representative
Kenwood USA Authorized Call Center
PO Box 22745
Long Beach, CA 90801-5745

Phone: 1-800-536-9663 x 1918
Fax: 1-559-324-4594
Email: http://www.kenwoodusa.com/Contact


------------------Original Message-----------------
Email Date:Fri, 18 Jul 2008 00:35:34 -0700 (PDT)

Its pretty obvious that sending the HD unit alone is not going to solve
t=
he problems I'm having. Its more of a software problem. Apparently
everyb=
ody who has purchased the KTC-HR200 is having the same problems. Please
g=
o to this web site below Its pretty evident that there is a big problem
w=
ith your KTC-HR200. Crutchfield has already exchanged my unit and the
pr=
oblem is still there. I all ready called the kenwood service center and
t=
hey know about the problems and are waiting for a fix. I think its
pointl=
ess to send the unit to a service center when there is no fix
available.

http://www.avsforum.com/avs-vb/showt...hp?t=3D1009390

kenwood@alorica.com wrote:=20
Thank you for contacting Kenwood USA Corporation. As an authorized
agen=
t for Kenwood, we are responding to your recent email inquiry.

It is difficult to determine what may be causing the problem with your
un=
it. We suggest shipping your unit to one of our Kenwood Authorized
Servic=
e Center locations below for a professional evaluation as well as
repair.=
Please enclose a brief description of the problem with a request for
an =
estimate, a contact phone number and return shipping address. We also
rec=
ommend shipping your product UPS insured and to make sure it is well
pack=
aged to prevent shipping damage.

Kenwood Authorized Service Center West
17300 Marquardt Avenue
Cerritos, CA 90703-1023
Phone: 562.483.8740=20
Fax: 562.483.8749

Kenwood Authorized Service Center East
829 Lynnhaven Pkwy, STE 128
Virginia Beach, VA 23452
Phone: 757.340.1702
Fax: 757.340.6809

Kenwood Authorized Service Center Atlantic
400 Morris Ave, STE 102
Denville, NJ 07834
Phone: 973.586.3999
Fax: 973.586.4433

Kenwood Authorized Service Center Hawaii
99-1285 Halawa Valley St. B11
Aiea, HI 96701-5609
Phone: 808.486.5594
Fax: 866.743.5194
msr@hawaii.rr.com

Kenwood Authorized Service Center Puerto Rico
Ave Central 1009
Puerto Nuevo, PR 00920
Phone: 787-781-9570

Please feel free to contact us again with any additional questi
Product Support Representative
Kenwood USA Authorized Call Center
PO Box 22745
Long Beach, CA 90801-5745

Phone: 1-800-536-9663 x 1918=20
Fax: 1-559-324-4594=20
Email: http://www.kenwoodusa.com/Contact


------------------Original Message-----------------
Email Date:Fri, 27 Jun 2008 00:43:58 -0700


X-Antivirus: AVG for E-mail 7.5.447 [269.15.14/1100]

Confirmation Number: SG1-
Area: Car & Home
Topic: Product Support
Product Model:=20
Zip/Postal Code: 90304

-- Additional Contact Info --
Company Name:=20
Job Title:=20
Business:=20
Company Phone/Fax:=20
Company Address:=20
Company City:=20
State:=20
Zip:=20
Product of Interest: Digital Radios
Where did you see the Kenwood Products?:Other
Subject: KTC-HR200 loosing presets
Body: I recently installed a KTC-HR200 tuner it works fine but
everytime =
I turn the ignition key off I lose the presets for the tuner only the
hea=
d unit settings an time are all working perfectly. Im using the DDX512
he=
ad unit with the sofware ver. 1.4.0 installed. I have the KCA-BT200 and
t=
he KNA-G510 also installed with this setup. I have the BT200 in the KAB
c=
onnection and the HR200 going to the BT200. Is there a fix for this or
pe=
rhaps a newer software Ver. The serial number on my HR200
A =
lot of people are have the same proble on this forum
http://www.avsforum.=
com/avs-vb/showthread.php?t=3D1009390
Any Help would be addreciated.

I received a UPS Label and an email from Crutchfield over the weekend. They're going to ship me a replacement unit once they get it from Kenwood and verify it's fixed. Once I receive that new unit, I ship my old one back.

It'll have to be within a month ... the UPS label to send my current one back is only good for that long.

Keep us updated. I'm out of town but when I get back Friday I'll pull mine out and send it to the service center.

Crutchfield has provided me with a UPS label to ship my current one back and says they expect to have a new delivery from Kenwood by the end of the week ... so I'd expect my replacement sometime next week and will ship this one back then.