Thank you for looking into it.
However, while I don't own the box, I have a hard time believing that given the opportunity, that someone could not figure out how to replace the drive. heck I have replaced drives on pretty much every home entertainment device I have owned that has had a hard drive (Dish DVR, Directv DVR, Tivo and so on) though various methods. Only Sony and their DHG-HDD series of OTA receivers have eluded me. And that is what worries me. Sony charges a ridculous price to replace the drive (If you can even get them to do it anymore) and you sit back just knowing that drive cost is nill to them.
I understand obviously that the whole DRM crap fest is part of your answers, but if vudu offers a reasonable repair option and clarifies the policy on purchased content being re-downloaded for no fee (1 year, 2 year, lifetime?) I am in, if not, then I can't justify my cash going to Vudu.
Originally Posted by ElwayLite
He's in marketing and may not know. There some engineers over at the forum, they might have a better answer.
Im betting its like dvr's and such, you send it back.
I tried the (are they official for support or just user info and hosted by the company?) forums and they didn't seem to address the question. I emailed vudu through the support page yesterday morning on these questions and am still waiting for a response.
The big thing that I am seeing regarding purchased titles is this from the websiteIf VUDU has to repair or replace your VUDU Equipment, or if content is lost due to a failure of the hard drive in the VUDU Equipment, VUDU will, to the best of its ability and within the rights granted to it by its content licensor's, replace all purchased (but not rented) movies
or other purchased (but not rented) entertainment content that you acquired from VUDU and that is or are stored on your VUDU Equipment ("Content"), for a period of one (1) year from the date of such Content's purchase."
Does the Vudu Vault service make the 1 year thing no longer an issue?
Also, looking at this thread over on the vudu forumshttp://forum.vudu.com/showthread.php?t=2000
is Nded a vudu rep? Cause his answer in post 3 makes me believe that he is, but the way he answers later on is not someting I would want to deal with if I was a customer.