Originally Posted by NightToDay
All this back and forth is stupid. All it seems to me is that some of the people above who are loyal fans of av123 are just bashing the original poster about his experience with the sub. Some of what he said may be right, some may be wrong.
AV123's problem (imo) is that they are setting expectations for everything too high (which has been said many times). They give a lot of promises on products (be it from when they are shipped to when they are complete) and as of late can't follow through with it. Hey, crap happens, we all know that, but still, you can't put all the blame on the OP for being frustrated b/c a sub that he ordered awhile ago hasn't come out yet when he/she's been given dates of when it will ship that have passed.
So chill out on the OP and stop acting like AV123 is godly and they can do no wrong. They can't, NO company can.
Ding ding ding we have a winner ladies and gentleman!
There's two words which can describe this phenomenon. Fanboys and hype. ********** has both in spades.
For what it's worth, the CC shouldn't have been charged... I know a lot of companies only charge the CC when the item is shipped, but some differ and charge right away or ask for deposit... Either way, I've seen this complaint many times before... The problem here is that the company cannot deliver on their claims, and as said, doesn't seem interested to keep it's customers up to date. Seems a recurring issues, I remember reading a LS thread, where people I think have already paid or left a large deposit for the speakers, and they were getting upset that not only was the product being delayed and delayed, but even the UPDATES that the company was supposed to give were also getting delayed and delayed. Then the owner got in a fit because the people who already handed him thousands of dollars wanted to stay updated on the progress.
I think this whole issue is directly linked to their sales model. As said, many of their products get announced even when they're only a drawing on a napkin, with words such as: "this will truly be a special product", "nothing will compare to this magnificent creation", "I've never heard of something this great costing this much, truly special gem". It's simply to generate hype. The more people hear of this new and upcoming extraordinary creation, the more potential customers and orders... Sure they'll irritate some people, but they get pre orders and/or deposits too...
The issue, as said, is that they all too often don't deliver. In software, it's called vaporware. I remember them announcing a whole line of class-D electronics back in 2005, in the old days of the T-Amp. I remember thinking it interesting and thinking about keeping an eye on it, two years later, still had nothing and dozens of class-D amps had already hit the market.
I'm not even sure they sell it right now... Actually, they don't have them out yet
, they're still in development... What a joke, luckily I wasn't holding my breath!
So I'm not surprised about any of this. One of their products taking a ridiculously long time to get released after announcement, someone getting irritated that months after an announcement the product is still nowhere near in sight, that he's getting attacked by fanboys for posting a thread about it instead of one of their million "open the box" threads...
Anyhow, so yeah, 3 words to describe everything. 1) hype 2) vaporware 3) fanboys.