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AV123 really irritates me now - Page 3  

post #61 of 466
Quote:


Its a holiday weekend did you ever think maybe hes busy with his family and taking a day off worrying about the company that screwed him?


How did AV123 screw him again?

That is a big reach to say AV123 screwed him. They took his money? how do you really know. They wouldnt give his money back? He never asked!!

They havent screwed anybody, they have had delays they have bent OVER BACKWARDS to ease that pain from what I have read over the months.
post #62 of 466
Quote:


After this little bitch fight I doubt he'll post in this thread again.

Hey GREAT!! This thread should die anyways...

moderators!!!!!
post #63 of 466
Quote:
Originally Posted by biffva View Post

Why do you insist on making claims like the OP was screwed? You don't know that.

I guess you're comfortable engaging in defamation.

Because I've been there and I feel his pain. Too many businesses in this world think they can do whatever they want because nobody can stop them. Quality control and customer service are vanishing in exchange for bigger profit. The only option consumers have to do anything about it is protest. And that my friend is what you are seeing here. If enough people rethink pulling their credit card out at a store that needs to improve their business model, eventually they will have to improve it.
post #64 of 466
Quote:
Originally Posted by drunkpenguin View Post

Because I've been there and I feel his pain. Too many businesses in this world think they can do whatever they want because nobody can stop them. Quality control and customer service are vanishing in exchange for bigger profit. The only option consumers have to do anything about it is protest. And that my friend is what you are seeing here. If enough people rethink pulling their credit card out at a store that needs to improve their business model, eventually they will have to improve it.

Now you're engaging in crazy talk.
post #65 of 466
Quote:
Originally Posted by penngray View Post

He is more pissed about the delay then customer service.

Customer service did what wrong again?

The salient points in the first post and the ones I picked up on were:

Charging his card for a non existent product

False indications of a delivery schedule

Lack of communication and clarification

I agree that he could have called them more often. I would have and I'd have cancelled my order long before 7 months had passed, in fact I'd have cancelled after the 3 months coinciding with the first broken promise of delivery and lack of communication regarding this but that's just me.
post #66 of 466
Quote:
Originally Posted by penngray View Post

Hey GREAT!! This thread should die anyways...

moderators!!!!!

Bitch, as you know, is the term for a female dog. Perfectly legal and decent term.
post #67 of 466
So I have an opinion and take sides? So what. Im an American and thats what we do! Thats why we have favorite sports teams, bar fights, gossip, politics, religion... etc etc etc. You have 3 options in this world I guess, take side 1, take side 2, or stay neutral and watch the world rather than participate in it!

Damn that was poetic! lol
post #68 of 466
Quote:
Originally Posted by biffva View Post

And despite the defamation in this thread, AV123 will take the high road.

Of course they will. They're a customer service orientated company
post #69 of 466
Quote:
Originally Posted by Shinobiwan View Post

Of course they will. They're a customer service orientated company

And you're lucky for that. Otherwise, you'd have a post or two like this one from you previously:

http://www.avsforum.com/avs-vb/showt...7#post12981547

post #70 of 466
This is not a sign of great company. I would return all the products and get the full refund.
It really doesn't matter whether the credit card has been charged or not. They simply lied about the product and later, not followed up with the customer regarding the delay. Now, one can get away with the subs but what if they did the same thing to center speaker ? One would end up buying front speakers and then waiting for center speaker for months. If they had told in the beginning that delivery of the sub would take at least 6 months then there wouldn't have any issues and it becomes the decision of the customer whether to buy or not.

I am quite surprised that many people are blaming OP instead of company.
post #71 of 466
Quote:
Originally Posted by NightToDay View Post

All this back and forth is stupid. All it seems to me is that some of the people above who are loyal fans of av123 are just bashing the original poster about his experience with the sub. Some of what he said may be right, some may be wrong.

AV123's problem (imo) is that they are setting expectations for everything too high (which has been said many times). They give a lot of promises on products (be it from when they are shipped to when they are complete) and as of late can't follow through with it. Hey, crap happens, we all know that, but still, you can't put all the blame on the OP for being frustrated b/c a sub that he ordered awhile ago hasn't come out yet when he/she's been given dates of when it will ship that have passed.

So chill out on the OP and stop acting like AV123 is godly and they can do no wrong. They can't, NO company can.

Ding ding ding we have a winner ladies and gentleman!

There's two words which can describe this phenomenon. Fanboys and hype. ********** has both in spades.

For what it's worth, the CC shouldn't have been charged... I know a lot of companies only charge the CC when the item is shipped, but some differ and charge right away or ask for deposit... Either way, I've seen this complaint many times before... The problem here is that the company cannot deliver on their claims, and as said, doesn't seem interested to keep it's customers up to date. Seems a recurring issues, I remember reading a LS thread, where people I think have already paid or left a large deposit for the speakers, and they were getting upset that not only was the product being delayed and delayed, but even the UPDATES that the company was supposed to give were also getting delayed and delayed. Then the owner got in a fit because the people who already handed him thousands of dollars wanted to stay updated on the progress.

I think this whole issue is directly linked to their sales model. As said, many of their products get announced even when they're only a drawing on a napkin, with words such as: "this will truly be a special product", "nothing will compare to this magnificent creation", "I've never heard of something this great costing this much, truly special gem". It's simply to generate hype. The more people hear of this new and upcoming extraordinary creation, the more potential customers and orders... Sure they'll irritate some people, but they get pre orders and/or deposits too...

The issue, as said, is that they all too often don't deliver. In software, it's called vaporware. I remember them announcing a whole line of class-D electronics back in 2005, in the old days of the T-Amp. I remember thinking it interesting and thinking about keeping an eye on it, two years later, still had nothing and dozens of class-D amps had already hit the market. I'm not even sure they sell it right now... Actually, they don't have them out yet, they're still in development... What a joke, luckily I wasn't holding my breath!

So I'm not surprised about any of this. One of their products taking a ridiculously long time to get released after announcement, someone getting irritated that months after an announcement the product is still nowhere near in sight, that he's getting attacked by fanboys for posting a thread about it instead of one of their million "open the box" threads...

Anyhow, so yeah, 3 words to describe everything. 1) hype 2) vaporware 3) fanboys.
post #72 of 466
Quote:
Originally Posted by biffva View Post

Why do you insist on making claims like the OP was screwed? You don't know that.

I guess you're comfortable engaging in defamation.

Chalk it up to the fact that penguins shouldn't drink. You say lots of foolish stuff when you're inebriated.
post #73 of 466
I tried to buy a tv from walmarts website for that ship to store option. The walmart employee told me it would be there in a few days. So I placed my order. 1 month later the tv had not been delivered and the store had charged my credit card! When asked for a refund I was told a refund could not and would not occur until the item reached the store and they physically had it in their possession. I found this very odd considering it was being shipped to THEIR store. Its not like I could steal it. They wanted me to go down there when the unit arrived and ask for a refund so they could scan the item and refund it. Not knowing when the item would even arrive I called my credit card company and had them reverse the charges. She actually thought the whole thing was kinda funny. Looking back now it was. Back then I was pissed.

So was I in the wrong there? Millions of others seem to be happy with walmart and its senior citizen greeters. Have I been back to walmart since? Nope.
post #74 of 466
Quote:
Originally Posted by biffva View Post

And you're lucky for that. Otherwise, you'd have a post or two like this one from you previously:

http://www.avsforum.com/avs-vb/showt...7#post12981547


Yep my own designs sound too good to describe on a forum without legal threats from places like AV123
post #75 of 466
Quote:
Originally Posted by Grandarf View Post

Anyhow, so yeah, 3 words to describe everything. 1) hype 2) vaporware 3) fanboys.

You're wrong, too.

I've no association with AV123. I don't know any of them. I've never bought or done business with AV123 or anyone associated with them.

I simply don't feel like sitting by and watching obvious flaming & defamation.

So 5 words to sum up your post . . .

Don't jump on the bandwagon.
post #76 of 466
Quote:
Originally Posted by biffva View Post

So 5 words to sum up your post . . .

Don't jump on the bandwagon.

After what's passed from yourself, I had to count them just to make sure you weren't pulling a my leg. In this case you were right, how about that?
post #77 of 466
biffva? are you a businessman yourself?
post #78 of 466
Quote:
Originally Posted by Shinobiwan View Post

After what's passed from yourself, I had to count them just to make sure you weren't pulling a my leg. In this case you were right, how about that?

Now you're just a master baiter. I'll leave you to carry on with yourself.
post #79 of 466
Quote:
Originally Posted by drunkpenguin View Post

biffva? are you a businessman yourself?

Judging by his nom de plume, its probably got five leaves and accounts for 50% of McD's revenue.
post #80 of 466
Quote:
Originally Posted by Shinobiwan View Post

Judging by his nom de plume, its probably got five leaves and accounts for 50% of McD's revenue.



AAHAHAHAHHAHHAAHHHAHAHAHAHAHAHHA!!!!!
post #81 of 466
Quote:
Originally Posted by CitznFish View Post

Let me tell you a little story....


Back in Sept. of 2007 I purchased a complete set of AV123 spekers. Monitor 1's for front and center, Rocket dipolds for the rear, and ordered their NEW and "soon to be released' X-plosiv Subwoofer. Well fter a couple of months I received my monitor 1's followed by the Rocket dipolds. (November 11, 2007) At that time I asked when the subwoofer would be shipped. I was told later in November. The that date pssed and I asked again and I was told December. Then I never heard again from AV123.

So fast forward to early February and I again contact AV123 only to find out now that the X-plosiv subwoofer is still in development and there is no expected completion date for my order! It has now been 7 months since I bought and paid for everything. AV123 never updated me on the status, they have just left me hanging and have made it my responsibility to check on their progress.

Is waiting 7 months normal for small speaker shops like this? The communication is sub par at best. I would just get my money back but I want all the speakers to match.

They should have never taken orders for a product they didn't plan on developing. AS far as I know it's still just a sketch on a napkin.


Live and learn I guess. But AV123 certainly lost me as a good reference for their customer service.

What would you guys do at this point?


Thanks for letting me vent...

CitznFish

Good Morning... Happy Easter...

I was alerted to this thread via e-mail as I have spent all of yesterday traveling home from Cali, Colombia.

I don't know the complete details here - but you can bet I will find out post haste once I know some of the facts surrounding this...

We have a lot of people due over today - so I don't have the time to properly skim this thread for information that might be contained herein...

That said - here are a few things I need to know in order to track the details of this...

One... Your name... Need to get into the system and find out what's going on here...

Two... Your order number (is possible)...

Three... Your salesman (that would help to in a general sense as I would like to discuss with him)...

May I please ask you to connect with me in any of the following ways...

You can e-mail me at mlsav123@mac.com

You can call me on my mobile 720.244.0727

or... you can call the office and speak with Kyle... 877.543.7500 ext 304

Generally speaking we ONLY bill a credit card the night before a product ships... We have been doing it this way for years now. The only variables to that are:

Specials that require pre-payment

A special finish order...

Or, the purchase of a Gift Certificate...

Certainly within our extraordinary growth in these last 8 months we have really taxed our systems - but we have put some great people in place in place and some new systems that are really working well as far as I can see...

I'm happy to discuss all of this with you... Today, or tomorrow...

My Son In Law goes in for surgery tomorrow - so my phone will be shut off while I'm in the hospital out of respect...

Apologies for sure... I'm as anxious to find out what happened here - and rest assured you should know that I will get to the bottom of this...

Most humbly...

mls
post #82 of 466
His Name Is Inigo Montoya. You Killed His Father. Prepare to Die.
post #83 of 466
Regardless of what exactly happened I think it's pretty remarkable when the founder/president of a company finds a thread less then 24hrs old and posts his personal contact information. That really says something about the companies dedication to customer service.

***disclaimer***
I don't own nor do I plan on owning any av123 equipment.
post #84 of 466
Quote:
Originally Posted by Shinobiwan View Post

Yep my own designs sound too good to describe on a forum without legal threats from places like AV123


I missed all of that somehow. What would the "legal threat" consist of? Just curious.
post #85 of 466
Quote:
Originally Posted by biffva View Post

You're wrong, too.

I've no association with AV123. I don't know any of them. I've never bought or done business with AV123 or anyone associated with them.

I simply don't feel like sitting by and watching obvious flaming & defamation.

So 5 words to sum up your post . . .

Don't jump on the bandwagon.

This is NOTHING NEW from that person... He has been around long enough to see us deliver on EVERY napkin sketch and great product idea we have shared... He is a hater through and through - and he proves it each time he posts about my products or my company...

One thing is clear - he does not like me - or my products -

No news flash here... same BS... new day...

He is a magnificent creator of anti-hype... I asked to meet him and show a product or two to him when I was heading for Canada... ask me if he could care enough to find out if we were full of hype or whatever else he thinks we are full of...

Like I said - no new news here... just the same hate-stuff...

Bingo and double BINGO... he only forgot his signature... sticking out his tongue tongue a few times...

In any event... we have been delivering products (some late) for a long time now - and we will continue to build and deliver fine products that are a great value in all respects... Our history is a good one - and people know that their money is well spent on our products - like many in this industry...

Funny how easy it is to hate when the Internet is involved... It's easy to spread mis or dis information too... No one can be in all places at once... we know all too well that our kind of success breeds (or even inbreeds) people that like to sling mud... No new news there either...

Enjoy your holiday... and sorry to piggy back your message like this...

All the best...

mls
post #86 of 466
Quote:
Originally Posted by ChicagoTC View Post

Regardless of what exactly happened I think it's pretty remarkable when the founder/president of a company finds a thread less then 24hrs old and posts his personal contact information. That really says something about the companies dedication to customer service.

***disclaimer***
I don't own nor do I plan on owning any av123 equipment.


I'll agree and disagree with ya on that one. Yes its pretty cool that they decided to join this conversation and try to help out. However, if what the OP says is true I think they are several months behind and are simply trying to save face in front of an entire community. Its easy for a company to tell 1 customer to goto hell but when there are dozens if not hundreds of potential customers in jeopardy suddently the company takes action. So yes its great that they are trying to help now. but what is their real motive in seeking out this thread? And who told them about the thread anyways?

I think the OP will get what he wanted out of his post. Resolution. Too bad it comes to that some times.
post #87 of 466
Quote:
Originally Posted by Shinobiwan View Post

Yep my own designs sound too good to describe on a forum without legal threats from places like AV123

I don't know who you are Sir... but we have NEVER sued anyone or been sued in our history - in this company or any that I have owned in 39 years...

I'm glad your products sound good... but that said... I don't have any idea who you are...

Best however...

mls
post #88 of 466
Quote:
Originally Posted by drunkpenguin View Post

I'll agree and disagree with ya on that one. Yes its pretty cool that they decided to join this conversation and try to help out. However, if what the OP says is true I think they are several months behind and are simply trying to save face in front of an entire community. Its easy for a company to tell 1 customer to goto hell but when there are dozens if not hundreds of potential customers in jeopardy suddently the company takes action. So yes its great that they are trying to help now. but what is their real motive in seeking out this thread? And who told them about the thread anyways?

I think the OP will get what he wanted out of his post. Resolution. Too bad it comes to that some times.

Sir...

Either way - he deserved a reply - so no matter what - that's what I did...

We do not have any announced shipping schedules for the x-plosive... We do have the amp finished now - so we HAVE placed it in the queue for May, but that's still a long ways off...

I might ask how should we reply to a thread like this - I've not much to go on here except a post from someone using a forum handle... ???

I received notice of this thread when I opened my e-mail an hour ago... I was on travel yesterday... Not sure what more I could do except send the OP a reply... (Maybe a PM?)... Am I trying to save face - Heck Yes I Am... I feel very poorly for the OP - and I will reply to him - and to all of you... You see, that's the two sides of the sword... Stuff gets posted (and OFTEN it IS less than truthful, BTW) and then what... I should NOT reply... How smart would that be...

I'm as confused as the next guy here - but trust me - I will know within 30 minutes of our opening tomorrow IF I get some data...

Happy Holidays...

mls
post #89 of 466
Quote:
Originally Posted by drunkpenguin View Post

I'll agree and disagree with ya on that one. Yes its pretty cool that they decided to join this conversation and try to help out. However, if what the OP says is true I think they are several months behind and are simply trying to save face in front of an entire community. Its easy for a company to tell 1 customer to goto hell but when there are dozens if not hundreds of potential customers in jeopardy suddently the company takes action. So yes its great that they are trying to help now. but what is their real motive in seeking out this thread? And who told them about the thread anyways?

I think the OP will get what he wanted out of his post. Resolution. Too bad it comes to that some times.

Again who knows what really happened and yes you're right they are trying to save face but doing so with the president directly addressing the problem. With the growth they experienced it's very likely this one "slipped" through the cracks and it was simple human error. Internet message boards are becoming very powerful consumer advocates.

OT but worth telling. I won a Sony 42" LCD that was inflicted with the famous optical block issue. Since I won the TV, had no proof of purchase, and no way to receive it I just lived with the "thumbprint" on the TV. It wasn't used often anyways. Just for kicks I posted my story on the ecoustics forum. Within 24hrs I was contacted by the director or NA customer service and had a repair scheduled at no cost. Other people have been fighting issues for years but someone they found my personal information and called and emailed me. I immediately went out and bought a quickly disappearing KDS-60A3000 set. Sony now has a customer for life.
post #90 of 466
Mark, your legendary service and kindness shines again.

I do understand the OP's frustration however, waving been waiting for over 6 months now for a product that was due in October. I don't feel he is trying to smear av123, he's just frustrated of the release date being postponed, again, and he has reason to be.
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