Anybody get the 80029940 error on a Blu Ray movie? - Page 2

Hey everyone, I am having this problem too! I got the Mamma Mia! blu-ray from netflix, and it gave me that 80029940 error. I reported the problem to Netflix, and they sent me a replacement. I got the same error again!

To make sure my PS3 isn't failing, I tried several other Blu-Ray movies (The Dark Knight, The Prestige, 300) and they worked without a hitch. Also tried some regular DVD movies (Lorenzo's Oil and the Netflix instant streaming DVD), no problems there either. Also tried some PS3 games (Assassin's Creed 2, Red Faction: Guerilla, Killzone 2), no problems!

I tried cleaning the disc, turning off SuperWhite etc.

What gives?

Rented my first disc from NetFlix and sure enough, get the same error. Nothing to make it work.

My BD discs play fine, but I'm getting the error message on Star Wars Lego and Motorstorm.

I started getting this error trying to use the Netflix streaming disc. Tried everything -- other discs worked so Netflix sent out another one.

Before the new one arrived, I noticed that the time/date was off by a full day!?

Once I updated the date/time from the internet, the disc worked.

Thought i would update this thread...

I got this error tonight, turned off the 1080P 24Hz Output and the disc played fine.

FWIW -
Settings -> BD/DVD Settings -> BD 1080p 24 Hz Output (HDMI)

I will try turnning off the 24hz feature tonight and see if that works. Thanks for the input. I dont ever recall receiving this error in the past, but the past 2 bluerays I have received from netflix both would not play because of this. (Hopefully my PS3 is not kicking the bucket)

Update: Turning off the 24hz option or the super white option does nothing to alleviate the problem. Im hoping its just a disc error and the system is not on its way out....

Try unplugging the PS3 from power for 2 hours and see if that resets something. This works more than we think and with the power cut off for that long the capacitors discharge and it can reset something. It is one of the first things I do when my electronics gear starts acting funny.

Coincidence.

Nope, turning off super white fixed it for me also.

Yeah I turned off the 24fps, deleted the bluray directory, and finally formatted the drive (i was having a error deleting downloaded demo content also), my new disk arrives today from netflix.

Bluray's play fine and what's worse it was only some shows on netflix that it failed on ... but now it loads the disc and you don't even see it in the console under video.

Where is the super white option?

I received my replacement Netflix DVD and now netflix works like it did before...so it must have been something on the disk.. I turned on 24fps and it still works fine.
I even added a HDMI switchbox to the mix too.

Thank you, thank you, thank you, thank you, thank you. lol

My Godfather 2 disc was showing this error and I was just about to send for a replacement disc, can't say I was too comfortable putting the cleaner disc in but the Godfather disc is now working so it did something right

EDIT: Nope spoke too soon. The disc is fudged, it loaded up OK but when I got to 1:41:29 it froze, and did so again in multiple attempts. I'm going to have to try and get a replacement disc. I'm pissed off to say the least.

My Godfather 2 disc freezes at exactly the same point..
Pretty angry too!!

Do the following

eject the disk from the ps3

press down the ON and OF bottum on the your ps3 for 30 sec

while pressing down the bottum, take out the powercable on the back of your ps3 and release the pressure on the ON and OF bottum.

put back the powercable on the ps3 after 30 sec

log in to your account

make sure you are connected to the internet

put the blueray disk in to your ps3

if it dosent automaticly start the film then start the film manually.

Enjoy your film and your ps3

...holy cow. this primitive suggestion of yours ACTUALLY WORKED. I tried turning the SuperWhite and the 24Hz off and that didn't work. But this did... bravo!

Im getting the same error also...but my games and dvds work just fine but none of my bluray are not wanting to play???? 3rd ps3 now same thing keeps happing getting rather annoyed now

rented my first bluray from netflix (Star Trek) and the error came up. The disc playing only when both 'super white' and 24Hz settings are off. Even if one of the settings is On or Automatic, the disc does not play. I think it depends on the disc you have. For some people these settings alleviate the issue, and for some a cold boot does the trick. Try all the tricks to see what works.

I cleaned the disc using dish soap and warm water (same as how I'd clean my CDs and DVDs, back in the day). After doing that, the movie played fine. This is the first I've gotten this error. From this one experience, I'd say it's just a dirty-disc issue. It'd be nice if the error messages were clearer about what might be wrong.

I got this error for the first time on a Netfix BD "Brothers" tonight. I tried like 5 or more times but same error, I changed other vid settings just to try anything- nothing worked.

I googled the error code and saw this thread, I tried the superwhite setting and disc worked first time. I think disc was still messed up though as it skipped a few places but nothing major. So that setting change working is definitely not just a coincidence.

I have a 120GB slim that I bought about 1 year, 3 months ago, I upgraded to a 500GB HD a few months ago.. About a month after that once in a while a Netfix BD won't get recognised by the PS3, it just clicks and then after 30 sec or so the PS3 sounds like it ejected the disc but the disc doesn't come out. That's a common problem too according to google.. Game BDs always work perfect and so do some BD movies.

I think Sony just sells flaky, buggy garbage- that's the real problem. They are designed to fail, but they messed up and the PS3s fail too soon. They make more money that way anyway because people still need a PS3 for games if the want to play exclusive PS3 games, and for other reasons, so they'll buy another PS3 and Sony knows this.

Just enter 80029940 here:

Whoops, I can't paste the link because of forum rules but Google this term and it will get you there:

"If your system displays an eight digit error code starting with "80" and you would like to know what this number means, you can enter the code below for more information and some suggested solutions."

bump. This solution actually worked for me too just last night. I tried the steps above without removing the disc and it didn't work.

Color me shocked and happy.

Well my PS3 ended up getting replaced because either the laser or the PCB was defective or just failed. I was a little out of warranty, but I got lucky and while talking to a Sony tech support guy about a totally unrelated subject, months after PS3 quit reading BD, I told him what happened and he hooked me up with a replacement PS3.

I still had to go through normal warranty repair steps, and had to back up all data on HD, and had to be without PS3 for a while, but it was worth the trouble.

If you have this problem with a PS3 that's under warranty still, DON'T wait! Call Sony tech support and get the PS3 replaced immediately. I guarantee you that you're PS3 will quit reading discs altogether soon if this starts happening a lot.

im getting this error code '80029940' on my 60gb ps3. the only bluray that is doing it is Harold and Kumar A Very Christmas disc. FW is the latest. i dont understand the error at all. i tried every trick mentioned in this thread and i googled it and still i havent made any progress. the disc look super clean and i cleaned it with soap and warm water just for the heck of it. and no my ps3 isnt dying. i play ton of games and watch bluray and this is the only one that is giving me the error. i watched this movie 1 time. anyone knows who i shall contact for a replacement disc. my guess is that the disc is defective. any advice anyone? and thank you.

I wish you well, but... this is what everyone says at first. If it really is just the one disc, get a replacement.

best buy wont give me a replacement because i dont have a receipt and its an open item. im trying to get a hold of the company who made it. i know its not the best movie ever made but i did spend $30 on the 3d package and i viewed it once.

It's been a while since I've shopped there, but if it's a defective item, it shouldn't matter if it's already opened (because how else would you know that it's defective?). As for the receipt, as long as its an exchange, it's generally not a problem (at least at places that aren't Best Buy). They don't lose any money in the process because they also can return defective merchandise, so they should be willing to take it. And of course always be sure to speak to a manager, not a high schooler. They have no good reason not to exchange it other than being ass wads.

If that doesn't work, stop shopping there. I had enough issues over the years to keep me from ever walking in those doors again.
Edited by confidenceman - 10/15/12 at 7:19am

I fixed it easily by cleaning the disk for finger prints with a disk cleaning agent purchased from the DVD store.

My replacement PS3 works perfectly still.. mostly used for just watching BluRay movies now.. and GT5 once in a while. It is a great BD player though.