Originally Posted by Bill Mac
I think this is a good idea, count me in as well
. If Onkyo does not want to release the FW update for the 605, 705 and 805 maybe in this phone call people should reference having their units bought back by Onkyo. Onkyo did this for one 905 owner due to his frustration with Onkyo not correcting known issues.
In this phone call people should also mention that recently bought 805s (not sure of other units) have come with the 1.08 FW and how can we get older receivers updated. I have been out of the loop with the update situation and I am not sure if you called Onkyo if you can bring your receiver to service center to be updated.
I looked on the Onkyo site and the only updates are for the 605, HD805 and Netune updates for older receivers. There is no mention of the DSP update or FW updates for current receivers. As I have said before this is CS at its very worst. If it was not for joerod and gurkey we would have no hint of the updates available.
I would guess that 605, 705 and 805 owners make up the large majority of Onkyo receivers. I would think Onkyo would want them satisfied as well
In all honesty I bought my 805 with the mindset that Onkyo would not be doing anything to correct known issues with their current receivers. So I was pleasantly surprised to see that they have both the DSP and FW update to correct these issues. Now it is up to Onkyo CS change how customers are notified and receive these updates. Denon, Toshiba, Sony, Oppo and I am sure many other CE companies seem to have the FW upgrade process under control. Why Onkyo can not seem to get their act together is beyond me
Bill, I have an Integra 8.8. The 1st f/w update (1.05 - fixed some Reon problems and added some user functions (contrast, brightness, etc.) to the Reon processor) was sent to me on a CD from Integra but only after
1. I found out about it here on the AVS forum.....absolutely NO notification from O/I either via email, post card, or on their own websites and I am a registered
owner. If I had not known of the AVS Forum, as thousands of owner's do not, I'd have been SOL as far as getting notification of this, or any, update from O/I's wonderfully incompetent Customer Support department is conceerned.
2. I had to call them (when you could get through to them) and request the f/w update be sent to me.
3. They had to then send me a "release" that I had to sign and fax back to them....
4. Then they mailed out the CD which in my case, I didn't get until 2 weeks later!
Almost like you had to give 'em your firsat born male offspring, eh? How's that for customer service??
For 1.08 and the DSP updates, I went straight to joerod
(God bless you, man!.....you too, gurkey
) for them as O/I "customer support" has continually denied they even exist when called!