The "Official" Canon Vixia HF10 / HF100 Owner's Thread - Page 127

Does anyone know where I can purchase a new zoom switch for my Vixia HF100. Canon parts is out of stock and inventory control is uncertain whether they will be manufacturing more. They said I could send it in for repair. I said if they have switches to use for repair, why can't I buy one of those. You know the answer.

This is obviously a design flaw because there are posts all over the internet about them failing. I'm not going to sink $250+ into a 4 year-old camcorder that I can fix with a $25 part. I'd even consider trying to open the switch and fixing it myself. Has anyone tried this? Either way, I'm fairly sure Canon is off my future purchase list.

BUMP

Same problem here. Cant find the zoom switch.

Let me know drew when you opened it :-)
Ill will try it then.

You can look on ebay, sometimes they sell broken camcorders "for parts only". I don't know if you can get a broken HF100 for $25, but it wouldn't cost $250.

Note that the rocker switch from the HF10 and HF11 should be the same and perhaps other models.

Maybe even put out a Craigslist ad: "looking for broken Canon HF100 (HF10/HF11) camcorder".

You can also email Canon and ask if their loyalty program applies to camcorders. FWIU, the program allows someone to trade in a broken camera and get a refurbished one for under or close to what it would cost to repair it.

I know it applies to DSLR's and some compact cameras..you could contact and ask.
Edited by xfws - 2/16/13 at 7:12pm

I had the zooming problem. Hated it. Fixed it.

I too was told the cost of sending in my HF10 for Cannon repair. I asked if I could just buy the zoom switch and they said yes! I do not remember how much it was but I think it was less than $30! Definitely not the $200 plus dollars they charge just to look at your camera!

I purchased a six dollar multi-screwdriver from Home Depot (which I love) and was able to replace the switch easily. There's about fifteen screws to remove to get to it. I think there is a youtube video out there that shows you how to take it apart. If you're reasonably savy with this stuff I say go for it. Just be careful with the short ribbon cable connected to the switch assembly.

Zooming problem fixed!

Good luck to all.

Ross

rossfree,

Welcome to AVS and that was a nice first post.

I wonder if it would be a good idea to pick up this part now, before I eventually need it? I don't use the canon that much lately, but would hate to have that switch break and find the part is no longer available.

That's probably not a bad idea. My HF100 doesn't get used that much either.

So would we just called Canon CS to get this?

Seggers

Ross- Do you have the phone number you called? Their Factory Service Center in Jamesburg NJ has been telling me that it's out of stock and will likely remain so in perpetuity. Also, what did you ask for? I've seen the part listed as a Zoom Toggle Switch, Zoom Rocker Switch, and a Replacement Zoom Key Assembly.

I bought a Sony and couldn't be happier with it. Still want to fix my zoom-challenged HF100 for a second angle, but I've otherwise cut the cord with Canon.