Yes, absolutely things are confirmed in the mfg world before a product ships. Mfgs provide documentation about their features, that's part of the pre-release announcement, usually at least a month in advance. But in this case, it was a week from stated delivery, and they were saying the manuals are not done yet, what?!? Either they are ready to package with the product, or not. Well, it turns out not. Reps for MM were conversing with people, but weren't sure what buttons were on the remote, had no screen shots, and no info about what parts were going into this box. Now, that close to shipping product, that is highly irregular. The whole thing smells.
By then a mfg should be able to say if cc is enhanced or basic, if EPG is now/next or 12 hours or 7 days, if it has analog pass through or not. They should have screen shots and more than a mock up of the remote. "Mere speculation," that's a laughable response.
What is completely out of norm is for the PR/marketing arm, convertymy.tv, to be making claims about the product that the named box maker, MaxMedia, will not confirm. Their silence conveys an impression about how much they have it together. Or not.
Exactly what I don't want is a third party opinion: I don't want Convertmy.tv saying what's in the product, I want the mfg's summary: details of features, specs, screen shots -- and I mean full product detail, not prototypes or fluff like "has it all." That's in polite company, market fluff. If the features are the best kept secret in CECB-land, what they have is bad marketing, bad PR, and no customers.
Here, when people got their boxes, we got to see screen shots and guts photos.