Originally Posted by Scubawoman
Here is a copy of my reply to Onkyo Japan. I also sent the color space images in the email. If they reply, I will of course post.
"I think you are missing the point of the problem.
The color space error has nothing to do with new technology that has occured since the 2007 units were released. The problem is in the way the Reon has been implemented by Onkyo when the units were made. In the U.S. myself and others have reported the problem to Onkyo U.S. customer support in the fall of 2007 without any resolution. Since the U.S. division of Onkyo isn't responding I was hoping your division would supply a fimrware update so our displays can be properly ISF calibrated when having the Reon on. Since the intial email I received states "we have never heard of from any overseas
distributors or other customers in the world," it further shows the lack of customer support by U.S. Onkyo and its lack of communication with Onkyo Japan. People who own these units may not be aware there is a problem unless they try to have their displays calibrated and have the Reon on. Many of us are aware of the problem and want it corrected as we are not getting what we paid. Many chose to purchase these particular units because the Reon was the video processor and we were aware of its effectiveness in upconverting standard video. However since there is a color space problem many have chose to have the Reon off. If people knew this was going to be a problem, they may have not made the choice to purchase the Onkyo/Integra unit. If this problem isn't rectified I am certain others as well as myself won't purchase Onkyo/Integra products in the future.
I implore you to take this issue seriously to come up with a definitive resolution for this matter. I have contacted Silicon Optix in the U.S. and they have discussed this same issue with their Japanese distributor who is supposed to see if they can get the information to Onkyo Japan as this issue is a reflection on their processor. I have also contacted the president of Imaging Science Foundation in the U.S. who worked with Onkyo in including ISF calibration in the TX-NR906 to see if he can assist.
The bottom left shows you what the Reon is doing in the units. How much simpler can I make it for you to see there is a problem and the remedy to correct it should be rather simple? If the 2008 line of receivers with the Reon does not have the color space problem, then why can't the engineers come up with a firmware update so we too can have a properly functioning video processor? If the color space issue problem does exist in the 2008 line with those units having the Reon then I am sure there will many more upset consumers as word is out the problem is there with the 2007 units and people are looking for that particular problem. So if you can come up with a fimrware update to resolve this for the 2007 line and the 2008 line has the same problem, you'll be closer to resolving the problem for the new owners and more likely to retain customers for future business."
This is a noble effort indeed. But I am confused. After searching this thread I could not find the color space images referenced. Are you referring to screen shots or CIE diagrams?
I have an Integra 9.8 with the latest FW. I am not an ISF certified tech but use an Eye One with Color HCFR and usually GetGray to measure and calibrate my personal display devices.
I should note that my main display, the only one that is critical in having things correct, is a 720p front pj. The Reon chip scales 1080p out of a PS3 to 720p far better than the PS3. So enabling Reon is needed in my setup.
To the point. Calibrating using Rec.709 as the target with Reon on is the closest I have come to hitting CIE primary and secondary targets.
So what am I not understanding? I can not see the color space issue.
As a side note, I have also been less than thrilled with Onkyo service and support. Old story, but how about a problem with S Video connection and the repair facility only tests with composite input?
Then there is Pioneer, SACD disc's not recognized. "No problem, simple FW update". End result: SACD's play but DVD's are MIA.
And SONY, well don't get me started.