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Motorola QIP-6416-2 remote problems

post #1 of 19
Thread Starter 
My Motorola QIP-6416-2 freezes in the remote mode when I try to turn it on. (The remote light stays on and the box does not respond). I have to unplug it and reboot and it will work for awhile. When I turn the TV off and come back several hours later the probelm returns.

This is the 3rd box since I got Verizon FIOS last June. The Verizon technicians are no help. This probelm occurs with my universal remote and the cable box remote.
post #2 of 19
I have exactly same issue. It started to happen this past weekend. Usually the first thing in the morning when I turn on the box, remote light would stay on and I have to unplug it to clear the HD FIOS box (It does not happen to SD box). After reset it would work all day until the next morning. I think that Verizon is pushing new firmware updates over night but after call to them their support as useless as usual.
post #3 of 19
I also noticed that my Fios Motorola HD boxes stop making rellay click when they are turned on. They use to make click noise when they turned on or off but now when work they just go on and off. I have a ticked open wih Verizon.
post #4 of 19
Thread Starter 
Paulv8,

What I find puzzling is that my neighbor has the same box and service. He hasn't had any probelms so I borrowed his box. Well, after having his for 24 hours his box was freezing in the remote mode and he had no probelms with mine.

So if it is Verizon updating software, why am I having probelms and he isn't and why can't Verizon figure this out ?

I appreciate your reply and am relieved that I am not the only one having the probelm. Now if we can figure out how to solve it.
post #5 of 19
KramInVA,
Here are the steps I took in trying to resolve this issue. First I should mention that this box only freezes when it is turned on in the morning. After reset it will work all day, I tried to replicate the issue after morning's reset and couldn't until the next morning. It has been at least 7 days since it started doing it so the problem is pretty consistent. I have called Verizon and they reset/reloaded/reflashed it numerous times. Now I'm expecting Verizon tech to come out and I expect a new box. If that doesn't help and from reading your response I'm starting to doubt that it will they will have to track the fiber line going to that box. This issue came up at same time that I have got a new Olevia 52' 1080p TV. I have it connected with HDMI cable so I thought that it might be an issue with HDMI version incompatibility. Olevia has newer version 1.3 of HDMI but I don't know what version the box is. So I tested this by (in the morning) unplugging HDMI from the cable box but the old faithful froze anyway. So it is not HDMI. I'm starting to think that it might be the fiber run, but then again why my other HD is not freezing? Also I don't know how much significance this has but the box used to make an audible click when it is first on, sounded like a relay. Now if I unplug the box and plug it back in as it goes through initialization it will click when turning on and off but ones done will stop. My SD box does it every time it is turned on, 2 SD boxes stopped. It maybe not be significant but this I have noticed.
post #6 of 19
You know after looking at your post I have a question. Do you and your neighbor share same FIOS run? There should be a box buried by Verizon in front of the house. If it is a single house they sometimes share one for both houses. It is usually green in color and should say Verizon on it, Peco buries same looking box but it says Peco on it. I'm grabbing at the straws here.
post #7 of 19
Verizon has replaced the HD QIP-6200-2 box and traced the line with no result. Tech left saying that they are going to work on it and that level 3 tech has received several calls from my area.
post #8 of 19
Thread Starter 
Paulv8,

My neighbor does not share the same run. He is not right next door but located in another section of our neighborhood. However, the probelm has been solved! Although, I had to switch to component cables. I have a Panasonic Plasma TV and for some reason there is a glitch between the box and TV connected via HDMI. They told me they had similar issues with other brands particularly Sony but was unaware of this with Panasonic. They said a software update is gong to done in the future that will hopefully fix the problem with the HDMI connection. I have to admit Verizon did suggest switching to component cables several months ago but I just thought that couldn't be the probelm and didn't want to make the switch. Oh Well, what do I know.
post #9 of 19
Quote:
Originally Posted by Paulv8 View Post

KramInVA,
Here are the steps I took in trying to resolve this issue. First I should mention that this box only freezes when it is turned on in the morning. After reset it will work all day, I tried to replicate the issue after morning's reset and couldn't until the next morning. It has been at least 7 days since it started doing it so the problem is pretty consistent. I have called Verizon and they reset/reloaded/reflashed it numerous times. Now I'm expecting Verizon tech to come out and I expect a new box. If that doesn't help and from reading your response I'm starting to doubt that it will they will have to track the fiber line going to that box. This issue came up at same time that I have got a new Olevia 52' 1080p TV. I have it connected with HDMI cable so I thought that it might be an issue with HDMI version incompatibility. Olevia has newer version 1.3 of HDMI but I don't know what version the box is. So I tested this by (in the morning) unplugging HDMI from the cable box but the old faithful froze anyway. So it is not HDMI. I'm starting to think that it might be the fiber run, but then again why my other HD is not freezing? Also I don't know how much significance this has but the box used to make an audible click when it is first on, sounded like a relay. Now if I unplug the box and plug it back in as it goes through initialization it will click when turning on and off but ones done will stop. My SD box does it every time it is turned on, 2 SD boxes stopped. It maybe not be significant but this I have noticed.

i have had the same issue with my new 47" 1080 olevia set and HD box. the box previously was hooked to my 32" olevia set for 5 months with no issues. the techs have been here 2x, the second time replacing the box. multiple calls to the support center were no help either.
post #10 of 19
I'm sorry my friend. If you have same issue your problem is not a cable box but a TV firmware. Olevia support is stuffed by idiots, thank God for the designers of the TV that put a USB port in the back. Anyway when I got my TV it came with MDC1_AQ_252T_C_17B firmware, I went to Olevia website and entered the serial number so it suggested upgrading to MDC1_AQ_252T_C_16C. I was hesitant but thought that maybe the letter defines the newer version. Ran the update, it worked and completed successfully. My TV and Fios box were never friends again. I described my troubleshooting steps with Verizon, with no luck. I called Olevia and they told me that my TV came with the newest firmware. I yelled at them why did your website told me to upgrade, why didn't you built firmware check into your updates. So it basically downgraded the TV. They send me the link to the FTP server where I got my original firmware and upgraded it back. Now all is at peace. My problems only occurred when connected with HDMI, have you tried connecting with components?
post #11 of 19
haven't tried the component cables yet, thats my next attemp. thanks for the heads up on the firmware issues, that would have driven me over the edge.

are all of you using the hdmi cable verizon supplied? during one of the many verizon tech support calls, it was recommended i replace it with a 3rd party cable which are "better".
post #12 of 19
I have been dealing with this for weeks now. It is the fios box and how the tv handles HDMI. I was told in person by a Samsung rep that the problem is that Verizon Fios displays their menus in 480I. And that Samsungs HDMI outputs do not recognize 480i.
So there is a "work around" it involves going into the box menu. Press Power, Menu, then Select on the front of the box then change the default setting to 480p. Then power up. It gets everything baCK TO NORMAL.....i THINK.......... I just did this today with my new Sammy PN50a650, but when I touched the info button on the remote while watching an HD channel it showed the signal strenth at 480P, but the picture looked normal I think..... I would be able to tell the difference between 480p and 1080i right???? I did not have time to test furthur I had to go to work.... I will update this thread later.. Any help with this topic would be nice. Verizon Techs are clueless. Great Product though.
Question:
By changing that setting in the box from 1080i to 480p: Does that mean that my tv is now only receiving a 480p signal or does the tv up it automatically to 1080i and the box settings merely defaults????? I'm confused.....
post #13 of 19
To answer your question, I do not use Verizon provided HDMI cables. I had my Olevia firmware updated on Saturday and had not a single freeze since, considering that the box used to freeze several times a day I would say the problem is fixed. As far as what Dynomite is saying I know that menu and I have played with those settings. By changing to 480p, which is the default with which box comes, will (should) change your TV reception to 480p. But you should be able to tell the degradation in the signal and obviously the picture. TV does not do any upconversion. But I wanted to ask you about some other weird occurrence that is happening to my Verizon, I say Verizon because it happens on 2 HD TVs. If you look at the screen about an inch on the left hand side there is a very thin line that goes through the screen, looking almost like a mirror reflection. I can use screen adjustment and move the image to the left, reducing that line to null but it is still frustrating. I'm not too worried about it as it doesn't look like there is something wrong with the TV and since Verizon, at least in my area, goes 100% digital June 1st I'm hoping that will be fixed.
post #14 of 19
paulv8, interesting how "upgrading" to the original firmware solved the problem. also, i don't see any mirror line on either of my hd sets.
one third thing, my other olevia set that used the problematic box with no issues is only a 720 set not a 1080. i wonder if the other sets having issues here are 1080's.
post #15 of 19
HDMI provides digital connection between your cable box and The TV. When the devices are turned on there is a handshake that both devices go through. Main reason for this is to prevent copying from the HD source. My suspicion is that during this connection that my Fios box was hanging when it received some unexpected response from the TV. It is working 4 days with no freezing, and believe me I'm testing it. My problem did occur on Olevia 1080p TV and the second TV that wasn't having any issues is Olevia 720p, but then again I didn't mess with firmware on it. (well actually I did, 2 years ago when I bought it). By the way they do some changes to TV reception quality with firmware updates. I cannot find the change list now, but when I saw it number one change was improved 480i resolution. As for the line it is strange, but I'm not worried about I just adjust the screen and it is not visible.
post #16 of 19
Thread Starter 
UNIQUE_NAME,

I tried unplugging the HDMI cable too but it still froze. That is why I kept thinking it was the box, but after going through three new boxes with no solution and borrowing my neighbors box, like you, I started wondering if it was by fiber line to the house or the coaxial line in the house. I finally switched to component cables (see my last reply) and I haven't had the probelm since. The Verizon tech guys that visited my house several times never told me to switch cables. One guy told me it was because I had the coaxial cable in a surge protector, another switched out just the coaxial. It was a guy on the phone that finally suggested component cables.

I was using Verizon provided HDMI cable but after what PaulV8 wrote, I may try a "better" HDMI cable and see what happens.
post #17 of 19
using compnent cables for last 2 days with no issues. i noticed another symptom while playing with hdmi connection. if the box is on and you turn the tv on (my fios remote will not control the on/off tv function) during the handshake the box will flash what looks like 'D1' something then freezes. during one of my calls to verizion i was actually able to get that code to stay displayed on the box. of course it meant nothing to the tech, "lets reboot the box". i love microsoft mentality.
post #18 of 19
UNIQUE_NAME,

This proves my point. There seems to be some confusion between the box and the TV's responses to certain commands. From what you are saying it may not even be a simple handshake but any random digital communication between 2 devices. I do think that not only there is an initial handshake between digital devices but pulling as well to confirm that the device on the other end is in fact the device that was initially confirmed. Now, all this can be avoided by using component. As for me it has been 2 weeks that I had no problem after upgrading the firmware and I'm connected with HDMI. Call Olevia and see if they have firmware upgrade, or check their web site: http://www.olevia.com/en-us/Support/Firmware.aspx But if there is an update make sure to call them and verify that it is in fact an upgrade as their moronic website actually has posted older firmware then my TV came with and that created my problem to begin with.
post #19 of 19
Good advice, all. As many of you (and as I) feared, the easy fix is switching to component from HDMI. That fixed the freezing issue 100% for me and left me instead with a slightly lower quality picture.

Verizon told me they're working on it but have no timeframe for resolution. Apparently several brands, including my Olivia, have a conflict causing a STB freeze while the 2 allpiances talk to eachother over the HDMI connection.

Funny how Verizon never told me about it during the 6 months and 6 visits from their un-informed technicians. They never told me about it while the tech and I rewired in my crawl space. But during my last call, after telling them what I'd read on your posts, they were suddenly very aware of the situation. Maybe they'll actually tell their field force about it.

Olivia was only slightly more helpful after not responding to my support inquiry and after an increadibly long wait time on their support line.
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