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Sony Kdl-v4100 Series 1080p - Page 47

post #1381 of 1418
Thanks Ed,

Just to be clear, you have a V4100 series TV and the PIONEER states that it's getting a DD 5.1 signal from the OPTICAL OUT on the Bravia, correct?
post #1382 of 1418
Quote:
Originally Posted by suhbehgee View Post

Thanks Ed,

Just to be clear, you have a V4100 series TV and the PIONEER states that it's getting a DD 5.1 signal from the OPTICAL OUT on the Bravia, correct?

Yes exactly, a 40V4100 connected via optical cable to a Pioneer VSX-1015.
post #1383 of 1418
Thanks Ed, good to know we have one of the few TVs that will pass the audio untouched from HDMI to Optical out.

Cheers
post #1384 of 1418
Quote:
Originally Posted by suhbehgee View Post

Thanks Ed, good to know we have one of the few TVs that will pass the audio untouched from HDMI to Optical out.

Cheers

Really? I figured they all do that nowadays.
post #1385 of 1418
Quote:
Originally Posted by ed_in_tx View Post

Really? I figured they all do that nowadays.

Nope. Most panels (for HDCP reasons) will not pass DD through the optical unless the signal originates from the internal tuner (OTA signals). Audio from HDMI inputs are stripped down to 2-channel PCM or not output at all through the optical out.

But if your Dolby Digital light and L/C/R/LS/RS/LFE all light up with a known DD 5.1 source then we're good to go (i took a look at your manual).
post #1386 of 1418
Quote:
Originally Posted by tazalanche View Post

Norman's Electronics came out on the 13th & took a couple photos of the tv, agreed that there was a vertical blue line & said they will order a LCD panel with board.

Unknown ETA at this time, so I called Sony & they have verified that the parts have been ordered.


As to refusing a first time repair & expecting a replacement, thank you for the advice but they're following their service contract with me. I'm not going to consider taking on someone else's unknown problems that became the refurb they would offer me. I'll give them a chance to repair this tv the first time, but if it happens again I'll be expecting more than just another repair, due to the repeated inconvenience. Also, I'm less than 2 months away from the extended service contract kicking in & the ESC on it has a better "lemon policy" than the manufacturer's contract.

Here we are... over a month later & I am STILL dealing with this nightmare. Here is a step by step journal of everything that has happened since the last post.

15 January 2010 2pm
Tried getting updated information from Sony's website. The reference number I was given did not work for that. Calling 1-800-222-7669.
Rep: April
April is transferring me to Customer Relations to speak with them about a resolution.
Rep: Mary
She states that Norman's has ordered the parts & will contact me when they can repair it.

Sony Customer Relations Department: 239-768-7646

----------

05 Feb 2010 10:10am
Have not heard from anyone since 15 January 2010. Calling Norman's first.
Rep: Clark
Clark states that Sony has informed them that the parts are on backorder until at least 18 February 2010.

10:00am - Calling Sony.
Rep: Casey
I informed Casey that I am aware of the backorder & since I have been patiently waiting for over 3 weeks, since Sony was notified, this is unacceptable. This incident is now being placed under "Tech Rep Review" to see if there is an alternate solution that will satisfy me.

She stated that I will hear back from Sony within 2 business days.

----------

09 Feb 2010 11:09am
A rep from Sony called to tell me that the parts were on back-order until the 18th, at the earliest, so they would offer me an extension of my warranty for 2 months. I refused, advising them that I had an extended service contract & since this issue has been going on since before Christmas, but was told to Sony a month ago, a warranty extension was unacceptable. I informed her that a satisfactory solution to this issue would be for the TV to be repaired, replaced or bought back this week. She then offered to extend the warranty for 5 months. I repeated my expectations of the phone call, since today's call back was supposed to be an escalation & she said someone else would call me back in 2-3 business days, next week at the latest. I advised her that was unacceptable & she hung up.


11:23am - Calling Sony. Getting transferred to Sony Customer Relations Department.
Rep: Carlos
Updated Carlos in the situation. He also tried to state that the only option was to wait for the repair. I stated that was unacceptable & reasons why, including quoting the warranty contract. He put me on hold for a while & came back, offering to replace the TV with a refurb of the same model number & a 90 day warranty. Since this issue arises on this model in 6-12 months of purchase, I will not accept another tv of the exact same model. I am now supposedly getting the escalation I asked for 45 minutes ago.

Customer Relations Manager: Robert
After discussing the situation with Robert, he offered a refurb KDL-52V5100 or a refurb KDL-52VE5, PLUS an additional 3 months of manufacturer's warranty, totaling to 6 months. I asked about a new replacement & he would not even offer a discount on one. After a quick discussion of the features, specs & issues with each, I chose the KDL-52VE5. Robert stated that someone would contact me in the next 14 days for an in-house swap. They will bring the replacement unit in the house & take the defective unit when they leave. He stated that I will need to notify the extended service contract company of the issue & find out what they will do on their end (transfer to the replacement TV or refund of the contract).

----------

23 February 2010 2:47pm
Received call from Norman's.
Tech: Danny - (770)451-5057 X-125
Danny called to schedule a time for repair tomorrow. I advised him of the plan for a replacement. Since Sony seems to have dropped the ball, he said that he would hold the panel for a week & to call him if I needed to schedule the repair, just in case.

3:50pm - Calling Sony for status.
Rep: ???
Now transferred to the "national Customer Relations Department".

Rep: Ryan
Ryan stated that the replacement TV order went through last Thursday. Will be 2 weeks for it to arrive. I expressed my dissatisfaction in waiting an ADDITIONAL 2 weeks when Robert stated that the replacement TV would be in my home no later than today. Ryan just offered me an additional 3 months of warranty coverage. I then asked him what the total warranty coverage would be on it. He stated that it would total out to 6 months. I then informed him that I was already promised 6 months on a TV that STILL has not arrived & STILL want the call escalated or arrangements for a full refund of the purchase price. He is now transferring me to national customer relations.


National Customer Relations Rep: Paul
Paul states that there is no tracking or shipping information for the replacement. He is going to find out what is going on & call me back between 10:00am-noon EST at the land line. If I have not heard back from him by then, I am to bypass "normal support" & call directly to the national customer relations department at 800-554-6908.

----------

24 February 2010 8:50am
Paul called my wife's cell phone & left a message. He called 10 minutes early & to the wrong number. His message stated that supposedly I will have tracking & shipping information by the end of the week for a TV that was supposed to be delivered yesterday???

9:30am - Calling Sony.
National Customer Relations Rep: Pat
Pat is REAL bad about interrupting constantly. He stated that the replacement TV is now ordered & feels that everything is going as scheduled. He does not comprehend why I am frustrated because the replacement was supposed to arrive yesterday, the warranty on the original ends today & the extended service contract for a TV I should not even have any longer starts tomorrow. Not to mention that the replacement TV does not have a TV guide feature, despite Robert claiming it had all of the features of the original, plus 120 hz, higher contrast ratio & used less wattage. Pat constantly berated me for stating that the KDL-52VE5 was not truely equal to, or better than, the original TV because it did not have the all of the features of the original TV. He put me on hold & came back a few minutes later, stating that none of the TVs that they could offer me, or currently shipped, had the TV Guide feature. I then asked what could be done to resolve the issue of the original STILL not being repaired & no option for a replacement TV that had all of the features of the original. He stated that I could accept the KDL-52VE5 or I could get the original TV repaired. He stated that those were my only options & I could "deal with it". When I refused to "deal with it" he stated that he was cancelling the order for the replacement TV (which was supposed to have been delivered no later than yesterday, but apparently has not even shipped out) & I could either get the original repaired or have a blue vertical line. He then disconnected.

----------
*** end of journal ***
----------

I now have Norman's coming out on 01 March 2010 for the panel replacement & will deal with the extended service contract company the second my KDL-52V4100 acts weird again.

I miss the days when the Sony brand actually meant something. Needless to say, they have gone down hill badly over the last 10 years. Since 2001, I have dealt with the DD/DTS failing on a high-end Sony A/V receiver, 3 bad PS1 consoles, 2 bad PS2 consoles, a bad 60GB Ps3 & now this. I can understand the occasional electronics failure & I can understand it if I was rough with my electronics. However, I'm in my late 30's & the consoles never move from the open-air component rack after they are first connected, excluding monthly dusting. I'm just hoping that my father's 50" Sony projection HDTV (that I recommended he get in 2006) lasts or I'll never hear the end of it from him. It just had its first $140 bulb replacement 2 weeks ago.

After the misleading "offers" I have been provided in the last few weeks over this TV, plus Pat's attitude & unprofessional actions, I will sell off my 34 PS3 games & will NOT be buying a Sony branded product again.

That is a shame for them because my income tax refund arrives next week. My planned electronics purchases were a BDP-S360 for the kid's room, a 250GB PS3 (to replace the 60GB that died) for this TV & I was still deciding on the brand & model of a 47" or larger 1080p HDTV for our bedroom. Now I have to start researching other branded options for 2 Blu-ray players & a tv. Thanks Sony.
post #1387 of 1418
Quote:
Originally Posted by tazalanche View Post

Not to mention that the replacement TV does not have a TV guide feature ...

No more TV Guide On Screen?! That would almost be enough to make me trade up to one without the TV Guide mess. I guess it was working OK for you. On mine here in DFW area, it would constantly list channels hundreds of miles away, and when I would edit them, next day they would be back. The TVGOS always had channel and Network ID errors. I would love to have JUST the complete regular PSIP info. I spent many hours messing with it, to finally give up, do a full reset on the TV and NOT set up TVGuide.

I am at 10,156 hours of operation on my 40V4100 and never a glitch or problem. Only thing I wish it did NOT have is the TVGOS.
post #1388 of 1418
In the last 5 years of having 3 different TVs with the TVGOS feature, I have only had a problem with the listings of the TVGOS feature for a total of 2 weeks. Each time, I sent an email to the broadcast manager of our local PBS station & it was fixed within 24 hours, due to a bad transmitter or data missing from the stream they received.

Back to the KDL-52V4100 repairs, they brought out a replacement panel yesterday. Apparently they were shipped the wrong one. The part number on the box matched the correct part number, but the TV's board bracket & connections did not match the panel's connections to the invertors. At best, the tech could connect all but the right side invertor. More parts are being ordered.

The nightmare continues...
post #1389 of 1418
Quote:
Originally Posted by tazalanche View Post

In the last 5 years of having 3 different TVs with the TVGOS feature, I have only had a problem with the listings of the TVGOS feature for a total of 2 weeks. Each time, I sent an email to the broadcast manager of our local PBS station & it was fixed within 24 hours, due to a bad transmitter or data missing from the stream they received....

The CBS affiliate transmits the TVGOS data here. I know what the problem in DFW is; the people who run TVGOS lump several other markets together like Abilene, Amarillo, and San Antonio, with DFW. The implementation of TVGOS in the Sony I have is done very poorly. It can't seem to decide for which market it IDs the channels, causing wrong channel IDs and erroneous information. The TVGOS in my DTVPal works fine, doesn't get confused, so I know it's possible.

Good luck with your panel replacement.
post #1390 of 1418
Wow, what a horror story about the 52V4100. I've had that same model for almost two years - and it's been great - sorry to hear about your trouble
post #1391 of 1418
Thanks guys.

For those that own a V4100 series, keep an eye out for vertical lines. The tech that came out said he had 4 more Sony panel replacements already scheduled for this week in the middle Tennessee area.
post #1392 of 1418
Luckily no blue line (yet) for my 4100. However, as of last Saturday I noticed the picture quality had significantly declined with a fuzzy, unclear picture. It isn't awful but it is definitely noticable on DirecTV and the PS3. So I called Sony and just today had QualxServ out to replace the motherboard. It didn't change a thing. The guy even commented that he noticed what I was with the picture quality. He told me if I wasn't satisfied with it to call Sony and they'd probably send him out to replace the LCD panel, but he didn't think that would even fix it. I want to know what I can do to fix this or get a replacement. My warranty was up as of 3/7 so I don't know what Sony will do at this point but I figure I'll call them up. Has anyone esle had this problem with the picture? Does anyone have any suggestions?
post #1393 of 1418
I've read a lot about the colored vertical lines on the 4100 but have not heard whether they come and go. I just turned on my 52 inch 4100 and about a foot from the left end were three this colored vertical lines, - I turned the tv around to get the serial number and mfg data from the rear and when I sat down to research the problem I looked at the screen and the lines were gone. does this problem come and go? Is it worse when it is cold? I've had the tv for about a year. I will call tomorrow and get the actual warranty info but if they come to look at it should it be cold? It's been on for an hour now and the lines are still not visible.

Bob
post #1394 of 1418
Quote:
Originally Posted by misterfixit View Post

I've read a lot about the colored vertical lines on the 4100 but have not heard whether they come and go. I just turned on my 52 inch 4100 and about a foot from the left end were three this colored vertical lines, - I turned the tv around to get the serial number and mfg data from the rear and when I sat down to research the problem I looked at the screen and the lines were gone. does this problem come and go? Is it worse when it is cold? I've had the tv for about a year. I will call tomorrow and get the actual warranty info but if they come to look at it should it be cold? It's been on for an hour now and the lines are still not visible.

Bob

Yes you would want to be able to show the technician the problem, so if it happens from a cold start that's how I would demonstrate the problem. Probably a connection along the edge of the LCD panel which may require panel replacement. When it cools off it contracts, and when it heats up it expands. Sometimes that will cause intermittent problems like you are seeing. Did you buy it and pay with a Visa card? If so you might check on the extended warranty with Visa. Mine doubles the factory warranty. Not sure about other cards.
post #1395 of 1418
Quote:
Originally Posted by misterfixit View Post

I've read a lot about the colored vertical lines on the 4100 but have not heard whether they come and go. I just turned on my 52 inch 4100 and about a foot from the left end were three this colored vertical lines, - I turned the tv around to get the serial number and mfg data from the rear and when I sat down to research the problem I looked at the screen and the lines were gone. does this problem come and go? Is it worse when it is cold? I've had the tv for about a year. I will call tomorrow and get the actual warranty info but if they come to look at it should it be cold? It's been on for an hour now and the lines are still not visible.

Bob

Mine has to be off for about 4 hours (or longer) in order to duplicate the issue. When it first occurred, it was very intermittent. As time went on it would happen 90% of the time.

In order to get the vertical line to temporarily go away, I would either have to wait it out (from 5 minutes to 2 hours), or tap the top & bottom of the line on the front of the screen.


Either way, good luck in geting it resolved. Sony finally had the panel replaced this past week. I now have a glow towards the middle of the screen from the top corners on the replacement panel. Since dealing with Sony has been such a nightmare (& my extended service contract has now kicked in), I'll be letting the extended service contract company decide what to do next.
post #1396 of 1418
Curious on the sets with lines, (seems more common with the 52" size) what setting are you running the back light? This will make the panel get hotter if cranked up to 4 or 5. Certainly it should be able to work this way no problem, but heat and cold expanding and contracting are what's contributing the edge connection failure. My 40V4100 with backlight set to "3" varies about 15°F from bottom (cooler) to the top of the panel, measured with an IR thermometer.
post #1397 of 1418
Quote:
Originally Posted by suhbehgee View Post

Thanks Ed, good to know we have one of the few TVs that will pass the audio untouched from HDMI to Optical out.

Cheers

I have a quick question related to this. I have a relative with a 46V4100 and she has a PS3 as well.

I tried to setup the PS3 to bitstream DD and DTS over HDMI so there could be one cable connected to the TV and one optical cable from the TV to the receiver (which doesn't have HDMI inputs).

Well it worked for Dolby Digital, but not for DTS. Are you guys saying that the TV should also pass DTS through the optical out? Because it's not working for me. It was a while back when I tried so I can try it out again, but I remember I could not get it working with DTS signals. Is there any setting to change in the TV's menu for passing DTS or is the set just not capable of passing DTS like this?
post #1398 of 1418
^Anybody?
post #1399 of 1418
I tried a DTS DVD yesterday. The Sony TV is not passing DTS digital audio from HDMI to the TV and out the Toslink output. So you are right, it doesn't work. And, I have no more digital audio inputs (all in use) on my AVR which is a major inconvenience to say the least.
post #1400 of 1418
Quote:
Originally Posted by ed_in_tx View Post

I tried a DTS DVD yesterday. The Sony TV is not passing DTS digital audio from HDMI to the TV and out the Toslink output. So you are right, it doesn't work. And, I have no more digital audio inputs (all in use) on my AVR which is a major inconvenience to say the least.

Yeah this sucks. Do you have the latest firmware on yours (2.06r)? I'm pretty sure the TV I tried on was never updated, so maybe I'll give that a try.

Same problem exists in this system which uses a Sony HTIB--no other inputs. There is "one" digital input but it has coax and optical (same input mode/name but two connections). DVD/BD/Media player is a PS3. I guess the only way around it in this case is to hope the HTIB receiver gives priority to the coax and connect the PS3 via coax, that way when the PS3 is on it switches to the coax input instead of the optical out from the TV. Most Sony gear does give coax priority when there are both types of S/PDIF on the same input. Of course the PS3 doesn't have coax so an optical->coax converter would have to be employed. Wow what a roundabout solution, lol.

Not sure if you could do anything similar. When you say all your digital inputs are used were you counting the coax ones as well?
post #1401 of 1418
My 40V4100 does pass the Dolby Digital 5.1 audio from HDMI out the TV's optical out to the AVR, but not DTS.
post #1402 of 1418
Quote:
Originally Posted by tazalanche View Post

they brought out a replacement panel yesterday. Apparently they were shipped the wrong one. The part number on the box matched the correct part number, but the TV's board bracket & connections did not match the panel's connections to the invertors. At best, the tech could connect all but the right side invertor.

Sony is still doing this! Hehe.

I had my LCD panel replaced on my KDL-52V4100 and the same thing happened. No match. Sony shipped out a longer cable to fix it and he had to come back a 2nd time.

Reason I needed a new panel was multiple vertical lines. Replaced under warranty. Set is less than a year old.

Sony quality is going to hell. Maybe they are suffering from the same growth problems as Toyota. They need to get back to quality.
post #1403 of 1418
Quote:
Originally Posted by 4302933 View Post

Sony is still doing this! Hehe.

I had my LCD panel replaced on my KDL-52V4100 and the same thing happened. No match. Sony shipped out a longer cable to fix it and he had to come back a 2nd time.

Reason I needed a new panel was multiple vertical lines. Replaced under warranty. Set is less than a year old.

Sony quality is going to hell. Maybe they are suffering from the same growth problems as Toyota. They need to get back to quality.

Seems to be most common with the 52" models. Also keep in mind the panel in your Sony likely was manufactured in the same factory as Samsung's panels. They had a joint venture going in their S-LCD factory.
post #1404 of 1418
I have both the SONY 40V4100 and SONY 40V5100. When I put them side by side I can really tell the difference in pic quality. SONY 40V4100 has a better more natural picture. Could not believe it. Tried everything on the new V5100 but still could not get it to display yellow as yellow as the V4100 and the flesh as real. If I did not have them side by side I would not have been able to tell the diff. Also the V4100 that I purchesed a year ago came loaded with features, the V5100 is very basic. I do not know if anyone else has noticed that but I must admit my old 40V4100 has an great picture.
post #1405 of 1418
I noticed the same when I was trying to decide between the 52" v4100 and v5100. I thougt the 4100 clearly had the better picture and besides it was cheaper as it was the end of that model year. I am really happy I bought that one instead of the 5100.

fafner
post #1406 of 1418
Quote:
Originally Posted by jhch49 View Post

IMPORTANT:

for anyone that dislike the auto dimming feature I finally found the solution for it.


Finally today I decided to move all my settings from standard to customization.

When i first got my TV, standard setting makes it look the best, so i started customizing my TV settings starting from standard.

For whatever reason I just decided to move all the settings I have on standard and move them to customization, and everythign looks the same. I started testing gears of war beginning sequence and to my suprise IT DIDNT' DIM THE SCREEN. I see every dark place without dimming and it looks so amazing. the amount of dark detail i can see is stunning.

So basically all you have to do is take down whatever setting you have and move them to customize. Customize itself does not auto dim. I love this TV now. I was regretting because although people say this TV looks better then samsung, i know samsung don't auto dim. and this is a huge thing for me. I was to the point of selling this tv to get samsung. but now after this discovery I am in love with my sony 40v4100. Perfect TV all around.

This auto dimming feature makes playing dark games like gears of war, bioshock and watching bluray movies very annoying because the dimming reduce the dark detail.

after hours of trial and error, basically messing with all the settings and trying to find the difference between each settings and feature I still found no answer, talked to sony tech support and got useless answers. talked to my sony rep (i work for bestbuy), even talk tot he sony rep manager still no one know how to turn this feature off, they give me ways to fix this but none of them work.


OMG!!! THANK U SO MUCH. THIS SOLVED MY AUTO DIMMING!!!

reset to factory settings... then instead of using a preset for picture settings... adjusted to manual settings and VOILA!! no dimming.

now to MANUALLY fine-tune for optimum picture.
can't wait to play black ops dimming free!!!cheers buddy... i owe ya!!
post #1407 of 1418
Hi

My Sony KDL-4100's on screen guide is no longer working. If I hit the guide button my screen goes black. I can still hear the sound of the channel the TV was tuned to. This is not a DTV transition issues as the guide had worked perfectly with digital channels since the transition. I believe the TV is still getting programming information over the air since the channel info on each channel updates correctly. I am using an Antennae.

Thanks for any thoughts you might have. I am new here so if I am on the wrong thread I apoligize
post #1408 of 1418
Quote:
Originally Posted by Tiny1965 View Post

Hi

My Sony KDL-4100's on screen guide is no longer working...

Sounds like something got glitched up with the system control. I would suggest a full reset and see if that fixes it.

With TV off, while holding down the "" on the remote, power On the TV with the power button on the set. THis may take several moments. You will lose all your settings so if you have done any calibrations you might want to write those down.

Did that help fix your problem Tiny1965?
post #1409 of 1418
Hi Everyone,
First off I'm sorry to bump this very old thread, but I've spent a couple of hours searching the web for people having similar problems with this or any other Bravia hdtv. Since I only found a couple of inconclusive posts around the web I thought I would bring it up here.
I'm sure a mod will helpfully point me in the right direction if this is not the appropriate place for this

My TV:
Sony Bravia KDL40V4100

The problem:
Was playing my ps3 online multiplayer yesterday when the color suddenly shifted (see attached pics).
At first I thought it was the game, sometimes weird things happen during online play. After about 2 minutes the colors shifted back to normal. Then again after another couple minutes they went "off" again. At this point I checked my OTA signal. Same strange neon/inverted/weird colors, whites appear as light yellow.
Checked DVD signal, the same. (I don't have cable so those are the only inputs I have to check.)
I also began to notice pretty severe ghosting at this point.

What I tried:
  • tried turning off and on- no change
  • tried turning off unplugging for 10 minutes- no change
  • tried resetting to factory setting- no change
  • tried changing all picture settings including the color shifts- no change (although there did seem to be an ever slight improvement when I lowered the picture slider to 0, but not significant)
Also tried talking to Sony, they just ran me through the above steps and told me to contact an authorized service rep. which won't be open until Monday

I'm wondering if anyone here has any idea of why this would happen, if it is fixable, and worth fixing. Up until this moment I have been extremely happy with this TV (heck, I love the old girl) and it is obviously outside of its warranty (I picked it up on clearance in late 2009) But I don't want to sink money (and the time and extreme effort to lug a 40" TV to a repair place in NYC!) if it is going to cost me more than the TV is worth (or what I could spend on a new 32"-37" hdtv). I am pretty handy and comfortable with basic electronics handling (switching out components, opening up cases, etc but will stop when it comes to soldering!) I'm wondering if this is something I can fix myself if I can get the correct diagnosis of the problem.

[edit] I did find one post on Fixya where a person described the same symptoms, the only advice offered was that it was most likely a bad t-con board, but looking at pics of the results of a bad t-con board I am not convinced.

FWIW I just bought a new ps3 two weeks ago to replace my old fat 20g which suffered YLOD...why are the Sony gods angry with me!

Any help, opinions, emotional support is much appreciated
LL
LL
post #1410 of 1418
That sure looks odd. I have not heard of or seen that before. I am watching my 40V4100 right now. I bought mine in May 2008 and it now has over 18,000 hours on its clock. (KNOCK ON WOOD! Fingers crossed!) If it's a board swap out it might cost you P&L 300-400 dollars. Bordering on replacement cost. Not a lot of component-level repairs are done to these sets. I did send the picture you posted to a friend still in the business servicing them, hopefully he will have a more informed opinion. Good luck with it!
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