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I'm receiving an error message when I press the "DVR list" button to access my recorded programs. There is no code, it only says "unauthorized to use this feature". I'm given the choice to A.) retry to list or B.) reset the box.
Retrying the list has not worked, nor has resetting the box.
After trying both, I am still unable to access the DVR list to view recorded programs.
Any suggestions on something I could try?

Thanks.

I have Cox cable, Passport Echo.