just got a 5020 from Amazon with the CEVA white glove shipping and here was my experience. fyi, i'm located in West L.A.
- placed order Tue Jul 1, shipped the next day from "Columbus". i'm guessing that was Ohio.
- CEVA called on Mon Jul 7 to schedule delivery... we settled on Wed Jul 9 from 1-5pm
- on Wed, CEVA gave me a call right at 1p saying they'd be there in 20 minutes. they showed up at 2p. when i went down to the truck, i only noticed one box on the truck... it was a Panasonic 800U! "WTF guys?" apparently, they had dropped off my 5020 by mistake at their last delivery. luckily it was just a drop off and not the white glove install there. they went back and got my 5020 (just down the street) and brought it in. no cracks and no dead pixels.
Amazon/CEVA Pros: communication, delivery time, seemed to be careful with the product
Amazon/CEVA Cons: they might almost give your plasma to someone else