Originally Posted by MelloFellow13
After dealing with Amazon I have to agree with Chad here. Although my 5020 came in great shape after 8 days, it was a very stressful 8 days with trouble tracking my package and having to call Amazon and CEVA several times to even figure out where the TV was. I don't doubt that working with a forum sponsor would have some great benefits on a personal level, but if you're not going to be too uptight about it, then Amazon wasn't so bad. I'm satisfied.
Dont assume buying from a forum sponsor will mean a good shipping experience. My TV shipped from Atlanta after I was promised a TV from southern california. The forum sponsor did not disclose this information (which at a minimum was unethical), and then provided false information about the actual ship date. The TV finally arrived over a week and a half later than originally promised. It was simply the worst buying experience I could have anticipated.
On the flip side, the sponsor took responsibility and both offered to cancel the order (which would mean even more delay) as well as worked with me as best they could to work out the situation.
They upgraded me to white glove delivery at no extra cost to me - but all I got was two people to carry the tv inside and open the case. They had NO idea how to even turn it on, let alone set it up.
My conclusion at the end was that the sponsor in question does care about its customers but they are limited in what they can and cannot do.
If Amazon had offered its current price 4 weeks ago (sponsor was higher) I would have bought from them simply because of the return policy.
I got lucky - no stuck pixels, no buzz, no cracked screen. But I am not so sure about buying from a smaller company. Yes, they will try harder to look after you - and I really did appreciate their efforts, but they are more limited than a larger company like Amazon.
Just my opinion - enjoy the kuro no matter where you buy from - its an AMAZING TV.