Originally Posted by tonyptony
Yes, I have seen that. Certainly one point in favor of Mack. However, I've also read from others that the Mack may not cover damage caused by electrical surge while CPS does. Not sure if this is accurate. I do use a surge protector, but really that's no iron clad guarantee that it will stop all surges all the time. Although it certainly does help.
That is correct. CPS covers surge protection. Your display has to be plugged into a surge protector. On the other hand, Mack will not cover your display in the event, if the cause was a power outage, even if your display is plugged into a surge protector.
Who is Consumer Priority Service?
Consumer Priority Service was founded on the belief that consumers deserve better service. Putting the satisfaction of the consumer at the forefront of our corporate policy has driven our company to be among the very best at post sale service both on and offline. Our lineup of consumer protection products can be found at America's largest retailers as well as America's best boutique shops. Although some of our Authorized Dealers compete with each other they all share one common belief - Consumers Deserve A Better Service Provider. That is why your retailer has selected Consumer Priority service, a place where you, our mutual customer, is Always Our Priority.
Why Do I need This?
Consumer Priority Service Extended Protection plans provides you with easy protection from potentially high future repair costs. Planning ahead and taking action now can save you the stress of dealing with unqualified servicer's should your product become defective. Saving time and money is in everybody's best interests. We are here for you.
What is Covered?
CPS Protection Plans are extensions of your manufacturers' written warranty a few added bonus features. Any malfunctions that would normally be covered within the terms and conditions of the original written warranty would be covered through the life of the Consumer Priority Service Extension. Our Shield Means You're Protected.
Benefits of owning a Consumer Priority Service Plan
All CPS plans are zero deductible. This means that ALL costs associated with Parts and Labor to repair your defective product are covered. Owning a CPS service plan means you're FULLY COVERED.
With CPS you can file a claim for repair or replacement 24 hours a day 7 days a week through our consumer network at www.cpscentral.com
In-Home parts and labor protection plans provide service for your products at your home or your workplace. Contact us Toll Free at 1-800-905-0443 so that we may arrange for a convenient service time for you.
Express On-Site Upgrade
With our Express On-Site Upgrade plan you can now upgrade any of our service plans to include door-to-door service. We'll pickup your defective product from your home or workplace, repair or replace it, and return it to you.
Product Replacement Plan
Any product that plugs in or takes a battery qualifies for this program. If your product fails to operate properly under the terms of its written warranty, we will replace it, No Questions Asked!
Consumer Priority Service provides complete coverage across all 48 contiguous states.
No Lemon Guarantee
If our authorized service center determines your product to be beyond economical repair or they have unsuccessfully attempted to repair your product three times, we will replace your product.
Peace of Mind
Owning a CPS service plan virtually guarantees that you will get years of use from your product through the duration of the plan.
Summary of coverage
# Manufacturer covers first year
# Must Have Manufacturer's Warranty of 90+ Days
# Separate Bulb Contract Available
# Service Contract Covers Manufacturer's Defects Only on Registered Equipment
# Service Contract Valid Only Within The Contintental U.S.A.
# Service Contract Will Cover Only Manufacturer Defects on LCD Screens
The TV product registered below is guaranteed to operate properly according to manufacturer's specifications for a period of 3 additional years from the expiration of the manufacturer's warranty or we shall repair same to operate properly. This service contract must be purchased within thirty (30) days of the date the equipment hereunder is purchased. You must register this warranty within thirty (30) days with Mack Camera by visiting us at our website www.mackcam.com
or by calling us toll free at 1-800-252-MACK (6225) or 973-467-2291.
The equipment will be restored to proper operating condition at no charge to you (this includes warranted parts and labor for manufacturer defects). Such service, repair, adjustment of the equipment is assured the registered contract holder, provided the equipment has not been tampered with, modified, damaged as a result of liquid, grit, power surge, burn-in, impact and physically broken parts
. This service contract only covers a unit malfunction. Customer maintenance is not covered. Mack Camera & Video Service reserves the right to terminate service contracts if invoices are not paid within terms or are fraudulently altered by the dealers or service contract holder.
This limited service contract applies only to the product specified herein. It does not cover lamps, wall mounts, accessory speakers, wiring, remotes, dismount, installation and additional accessories or other expenses of consequential damages.
Mack Camera and Video Service will not be liable for loss of revenues or profits, inconvenience, expense of substitute equipment, loss of incidental or consequential damages. If the unit can not be repaired by Mack Camera or the Manufacturer for manufacturer's defects, replacement will be made with the same or equivalent model based on the contracted unit current market value at our discretion. This service contract is not transferable.
This service contract is not an insurance policy or a warranty. This service contract is only valid if positive identification of the unit covered hereunder is presented at the time of service.
This service contract is only valid in the continental U.S.A.
A separate bulb service contract is available