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CPS or Mack - does it matter? - Page 3

post #61 of 878
6/15/08 at 9:54am
That is correct, you have the general idea.
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post #62 of 878
6/15/08 at 5:00pm
Do you have to provide a copy of the sales receipt or something to prove your TV cost under the limit that the warranty is listed for?
If so do you do so prior to purchasing the warranty or when a claim is made or ?
How about if the sales receipt shows one price, but a rebate was received some weeks later from a special discount offer? Does the rebate reduce the TV price in regard to the warranty limit?

Want to be certain the correct warranty is chosen at the beginning and not have to worry when/if a claim is made!
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post #63 of 878
6/15/08 at 5:45pm
Quote:
Originally Posted by Joxer View Post

Regarding the CPS and Mack individual extended warranties where they specify it covers a TV "under" some price, is that the price of the TV prior to sales tax, shipping and other charges? How is that confirmed when the warranty is ordered, a copy of a sales recept?

For example, with this warranty listed as: CPS 3-Year Television In-Home Under $1,500.00

So if I purchased a 46" plasma TV on sale for $1499.99 prior to sales tax, shipping, etc - would that particular warranty be qualified for that TV?

No. Shipping and taxes are excluded from the warranty that you are looking to purchase. Yes you will need to provide a copy of your sales receipt when service work is being performed.

Yes. Any display from $0-$1500 would apply to this warranty. Although if you are within a few dollars that is understandable and they may qualify for the lower bracket warranty.

Chris
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post #64 of 878
6/15/08 at 5:56pm
Quote:
Originally Posted by Joxer View Post

Do you have to provide a copy of the sales receipt or something to prove your TV cost under the limit that the warranty is listed for?
If so do you do so prior to purchasing the warranty or when a claim is made or ?
How about if the sales receipt shows one price, but a rebate was received some weeks later from a special discount offer? Does the rebate reduce the TV price in regard to the warranty limit?

Want to be certain the correct warranty is chosen at the beginning and not have to worry when/if a claim is made!

Yes. You will need to provide a copy of your sales receipt to prove the cost of your display. Registration is taken care of before the claim is made. It goes by the total purchase price that is on receipt. Although you may get a mail-in-rebate that does not get accounted for, CPS or Mack only wants to see how much you paid at that time. Now if you can go back to the store and have them readjust the receipt to show the difference then you would be in business.

Chris
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post #65 of 878
6/16/08 at 12:28am
So one must be certain to keep a copy of the TV sales receipt safe for the 3+ years of the period of the warranty to show whenever a claim is made? I wish that could be done once at the beginning and then have the warranty validated from then on.
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post #66 of 878
6/16/08 at 4:57am
^^^^That is correct. Then again the receipt is needed for the manufacturers warranty also. Once of the nice things about buying thru the net is that most venders keep copies of invoices and warranties, at a clients request, within minutes and invoice can be e-mailed.
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post #67 of 878
6/16/08 at 7:08am
Quote:
Originally Posted by Joxer View Post

So one must be certain to keep a copy of the TV sales receipt safe for the 3+ years of the period of the warranty to show whenever a claim is made? I wish that could be done once at the beginning and then have the warranty validated from then on.

Like Cleveland mentioned, obtaining and maintaining your receipt should be no problem. Most retailers are setup to generate an electronic invoice that is emailed to you. What may happen is that when service work is performed they may have your receipt on file. However, its good to make sure to have a copy available.

Chris
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post #68 of 878
6/17/08 at 7:18pm
Chris,

Check PM.

Thanks
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post #69 of 878
6/18/08 at 7:18am
Will they accept a scanned copy of the receipt for service? I plan on saving the original but I was thinking I would scan a copy and keep it saved on my hard drive, because knowing me I will end up losing the original.
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post #70 of 878
6/18/08 at 7:23am
Quote:
Originally Posted by adam320 View Post

Will they accept a scanned copy of the receipt for service? I plan on saving the original but I was thinking I would scan a copy and keep it saved on my hard drive, because knowing me I will end up losing the original.

A scanned copy is equally as good. However, its best to go back to the original retailer for an original (if necessary)...

Chris
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post #71 of 878
6/18/08 at 7:51am
What if the item is purchased online - online retailers don't give the same little receipts as normal stores do. What do we use then?
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post #72 of 878
6/18/08 at 8:19am
If you do not get a receipt from an online vender, a person has no warranty to start with. A person would not even be able to prove the point of sale. A receipt is a receipt, weither bought online or thru a B & M.
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post #73 of 878
6/18/08 at 9:10am
Quote:
Originally Posted by jumbo11 View Post

What if the item is purchased online - online retailers don't give the same little receipts as normal stores do. What do we use then?

Their is a difference between an electronic invoice vs. a sale receipt. Our system is setup to provide you an electronic invoice, in which all online retailers have that ability with an ecommerce shopping software.

Chris
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post #74 of 878
6/18/08 at 11:49am
CPS, been happy
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post #75 of 878
6/18/08 at 1:11pm
Is it possible to buy an extended warranty after 30 days? I bought my kuro and BB and was weighing on buying their PSP but decided that $400 was too much. Now I found this and the CPS warranties are much more reasonable.
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post #76 of 878
6/18/08 at 3:01pm
Quote:
Originally Posted by cliftonite View Post

Is it possible to buy an extended warranty after 30 days? I bought my kuro and BB and was weighing on buying their PSP but decided that $400 was too much. Now I found this and the CPS warranties are much more reasonable.

Yes you may...Mack is not as flexible as CPS. CPS has honored warranties after 30 days in some cases. You have to ensure that the display is brand new. Other than that, you are good to go...

Chris
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post #77 of 878
6/23/08 at 3:51pm
What about the availability of servicers?

I checked thier sites for local authorized repair centers and there is no one closer than 1-3 hrs
Has anyone had issues or refusals due to distance?
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post #78 of 878
6/27/08 at 6:32am
Quote:
Originally Posted by Home2stay View Post

What about the availability of servicers?

I checked thier sites for local authorized repair centers and there is no one closer than 1-3 hrs
Has anyone had issues or refusals due to distance?

Bump, as I'd like to know this as well.


And what's the deal with CPS? Do I have to "register" and give all my personal info just to see the available plan types along with their pricing? How exactly do you initiate a warranty?

Can't they put a big box saying "Hey Slapnuts, click here for a warranty"? Not exactly moron friendly. If I'm missing something, see operative word in preceding sentence.

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post #79 of 878
6/27/08 at 8:48am
Quote:
Originally Posted by Home2stay View Post

What about the availability of servicers?

I checked thier sites for local authorized repair centers and there is no one closer than 1-3 hrs
Has anyone had issues or refusals due to distance?

Depending on your zip code it will give you a rough estimate on where the locations or authorized repair technicians will reside. In most cases, they can be within a remote or prominent area. Time of service call for the technician to come out will be dependant on their schedule and availability.

Chris
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post #80 of 878
6/27/08 at 8:51am
Quote:
Originally Posted by Doobie Keebler View Post

Bump, as I'd like to know this as well.


And what's the deal with CPS? Do I have to "register" and give all my personal info just to see the available plan types along with their pricing? How exactly do you initiate a warranty?

Can't they put a big box saying "Hey Slapnuts, click here for a warranty"? Not exactly moron friendly. If I'm missing something, see operative word in preceding sentence.


Doobie,
Your registration is completed via online. Again no warranty papers in the mail. You will receive a welcome registration email. You will then place all of your information within CPS website. Your address and information is required, along with make and model of the display, as well as serial number.

Chris
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post #81 of 878
6/27/08 at 9:32am
Quote:
Originally Posted by creemail View Post

Doobie,
Your registration is completed via online. Again no warranty papers in the mail. You will receive a welcome registration email. You will then place all of your information within CPS website. Your address and information is required, along with make and model of the display, as well as serial number.

Chris

Thank you for your help.

That all went ok, but now they want a "CPS Membership ID". Short of my login ID (which isn't it), I have no info to give them. Familiar with that?
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post #82 of 878
6/27/08 at 9:54am
Quote:
Originally Posted by phlash420 View Post

I would be interested to know the differences between the two warranties. My TV is just over a week old, so I have a little time to decide what company I want to go with. I noticed that the Mack 3yr in home service plan was $90. That seems great to me compared to the $299 sears was going to charge me for a 3 year plan.

Any advice on this topic would be much appreciated.

what Mack plan do you have for your tv. That seems low because I saw a Mack plan for 199 dollars for tv's under 1700 dollars

jasguild
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post #83 of 878
6/27/08 at 11:48am
Quote:
Originally Posted by jasguild View Post

what Mack plan do you have for your tv. That seems low because I saw a Mack plan for 199 dollars for tv's under 1700 dollars

jasguild

Its called "margins"

Chris
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post #84 of 878
6/27/08 at 11:51am
Quote:
Originally Posted by Doobie Keebler View Post

Thank you for your help.

That all went ok, but now they want a "CPS Membership ID". Short of my login ID (which isn't it), I have no info to give them. Familiar with that?

Membership ID is usually included within the email. That is a unique number to identify you and your warranty purchase.

Chris
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post #85 of 878
6/27/08 at 12:53pm
Quote:
Originally Posted by jasguild View Post

what Mack plan do you have for your tv. That seems low because I saw a Mack plan for 199 dollars for tv's under 1700 dollars

jasguild

Even that is high..........
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post #86 of 878
6/27/08 at 12:56pm
Quote:
Originally Posted by Home2stay View Post

What about the availability of servicers?
I checked thier sites for local authorized repair centers and there is no one closer than 1-3 hrs Has anyone had issues or refusals due to distance?

All extended warranties are nothing more than insurance policies. No extended warranty does there own work, they would call a tv repair center in your area and dispatch them for service. A person would really have to live in a remote area not to get "in home" service.
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post #87 of 878
6/27/08 at 1:40pm
Quote:
Originally Posted by Cleveland Plasma View Post

All extended warranties are nothing more than insurance policies. No extended warranty does there own work, they would call a tv repair center in your area and dispatch them for service. A person would really have to live in a remote area not to get "in home" service.

Remote may be a relative term. The version of the CPS terms & conditions that I read online, which may not be current because I couldn't find it on their own web site, specified 60 miles. Beyond that, the TV had to be shipped at their expense.

The CPS site returns a list that includes both authorized and unauthorized service centers so it isn't much help. However, my TV is in northwestern Wisconsin, and nothing on the CPS list is within 60 miles. My investigation of Mack wasn't any more encouraging.
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post #88 of 878
6/27/08 at 1:43pm
All I can go by is experience. If you open the yellow pages, go under tv repair, if there is someone in your area who is authorized to work on that brand, the extended warranty company would hire them to do the work. (At least Mack, RepairTech, and Warrantech work this way.)
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post #89 of 878
6/27/08 at 2:43pm
Chris, just bought the 3yr CPS warranty from your site. Considering its past 5PM I don't expect an email from CPS until tomorrow. (Maybe not even until Monday?) Anyhow thanks for answering all my questions via PM!
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post #90 of 878
6/27/08 at 3:05pm
Quote:
Originally Posted by Cleveland Plasma View Post

All I can go by is experience. If you open the yellow pages, go under tv repair, if there is someone in your area who is authorized to work on that brand, the extended warranty company would hire them to do the work. (At least Mack, RepairTech, and Warrantech work this way.)

The problem is when you open the local yellow pages (all 156 pages, in my case) and tv repair isn't even a category. Then it's important to know how far the warranty company will go to send help and who pays for shipping if it won't. We're less than three hours from Minneapolis so it's hardly in the middle of the wilderness.
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