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CPS or Mack - does it matter? - Page 25

post #721 of 884
So there is CPS or Mack representative at this forum? I search this thread but I only found CPS dealer (chris)

this forum think I'm spam so posting URL is not allowed for members below 3 post.

Thanks for your reply
post #722 of 884
Quote:
Originally Posted by soalan View Post

So there is CPS or Mack representative at this forum? I search this thread but I only found CPS dealer (chris)

this forum think I'm spam so posting URL is not allowed for members below 3 post.

Thanks for your reply

After 5 posts you can post a link and there is a Mack rep that posts here. Like you noticed Chris only only a dealer but there is a Mack rep that does frequent this thread
post #723 of 884
I just check square trade and they do not cover international user. so only CPS and Mack left.

cheap price though :/
post #724 of 884
Quote:
Originally Posted by phipp01 View Post

After 5 posts you can post a link and there is a Mack rep that posts here. Like you noticed Chris only only a dealer but there is a Mack rep that does frequent this thread

Chris from Cleveland Plasma sells both CPS and Mack.
post #725 of 884
Quote:
Originally Posted by Citivas View Post

Chris from Cleveland Plasma sells both CPS and Mack.

I wasnt refering to Chris from CP or else I would have specifically put that into my post. I know who sells what and who does what but thanks for trying to correct me
post #726 of 884
Quote:
Originally Posted by phipp01 View Post

I wasnt refering to Chris from CP or else I would have specifically put that into my post. I know who sells what and who does what but thanks for trying to correct me

Geez, a bit touchy? I wasn't trying to correct anyone, just clarifying -- there's a difference. The OP (which wasn't you anyway) referenced a Chris and you mentioned he's a dealer. Chris from CP is a dealer of CPS, so it fits the criteriaSince there's apparently more than one Chris who's a dealer of CPS here, maybe we should start specifying which one we mean as not to risk offending anyone further...
post #727 of 884
Quote:
Originally Posted by Citivas View Post

Geez, a bit touchy? I wasn't trying to correct anyone, just clarifying -- there's a difference. The OP (which wasn't you anyway) referenced a Chris and you mentioned he's a dealer. Chris from CP is a dealer of CPS, so it fits the criteriaSince there's apparently more than one Chris who's a dealer of CPS here, maybe we should start specifying which one we mean as not to risk offending anyone further...

Yup a bit touchy as I would recommend Chris from CP and wouldnt recommend that other chris to wipe someones ass. And I would also recommend CP and Mack over CPS any day of the week.
post #728 of 884
Hi guys,

for international user which one is better, Mack or CPS? I read in this forum that CPS is quick and paperless and with Mack when you want to make claim you need to submit many form?

Thanks for any help.
post #729 of 884
Quote:
Originally Posted by phipp01 View Post

Yup a bit touchy as I would recommend Chris from CP and wouldnt recommend that other chris to wipe someones ass. And I would also recommend CP and Mack over CPS any day of the week.

Could you clarify that please?
post #730 of 884
Quote:
Originally Posted by Cleveland Plasma View Post

The surge issue is a waste. Just about any surge unit has a warranty for life for up to at least 10 grand. CPS covering a person against surge, when a surge unit is required is a sales gimic. In the end they are all good companies, i do not think there is a bad choice.

I know this is old and might have been addressed somewhere in the 100 pages... .. but I just started to read this post and I had to respond being it was from Cleveland Plasma... Was sort of shocked really..

Would like to find anyone that has had a surge strike with a APC, Belkin etc and was able to recover from them!? Read the fine print. Not sure how many people sends in the registration cards on a surge protector w/ proof of purchase after they buy a surge. But to even start the horror processor of submitting a claim you better have.
post #731 of 884
I just bought a Samsung Plasma at my local Sears friends and family sale and want to get a Mack Warranty on it. I'm down in Salisbury Maryland and would appreciate where a good place I could get one from.

Thanks!
post #732 of 884
Quote:
Originally Posted by rallen View Post

I just bought a Samsung Plasma at my local Sears friends and family sale and want to get a Mack Warranty on it. I'm down in Salisbury Maryland and would appreciate where a good place I could get one from.

Thanks!

I've gotten mine (CPS) from http://www.mountavision.com/extendedwarranties.aspx but they also have Mack.
post #733 of 884
Cool, thanks!
post #734 of 884
Quote:
Originally Posted by rallen View Post

Cool, thanks!

Sure.
post #735 of 884
Quote:
Originally Posted by rallen View Post

I just bought a Samsung Plasma at my local Sears friends and family sale and want to get a Mack Warranty on it. I'm down in Salisbury Maryland and would appreciate where a good place I could get one from.

Thanks!


Pick up one from our forum sponsor Cleveland Plasma. Speak to Chris he is great!
post #736 of 884
I see a lot of comments about how the warranty doesn't start till the mfg ends but that doesn't jive with the terms on the Mack site:

The TV product registered below is guaranteed to operate properly according to manufacturer’s specifications for a period of 5 years starting from the date of purchase or we shall repair same to operate properly. So if you buy a 3/5 year you are really getting 2/4 years of coverage.

CPS seems to be hiding their terms for whatever reason. They have put a PDF of an fake error message on their site in place of their terms. That is not exactly confidence inspiring...

Repairmaster's site doesn't seem to be operational at the moment... though I guess at least it is a real error message and not a fabricated PDF of one.

Did I miss anybody? Are they all from date of purchase now? I am leaning towards Mack at this point since they seem upfront about their terms (no way I am going to buy a warranty without seeing the full terms ahead of time) and have a working website. I don't really care for the lack of surge coverage and the paper card thing (which seems to be an unnecessary step that is only there in the hopes people will lose it or forget to register it within 30 days and void their warranty) but if there isn't a better option out there...

EDIT: Well this is odd... the terms on the 3 year Mack warranty specify: "for a period of 3 additional years from the expiration of the manufacturer’s warranty." So the 5 year starts from the date or purchase but the 3 year starts from the expiration of the mfg warranty?
post #737 of 884
Quote:
Originally Posted by zuiko View Post

I see a lot of comments about how the warranty doesn't start till the mfg ends but that doesn't jive with the terms on the Mack site:

The TV product registered below is guaranteed to operate properly according to manufacturer's specifications for a period of 5 years starting from the date of purchase or we shall repair same to operate properly. So if you buy a 3/5 year you are really getting 2/4 years of coverage.

CPS seems to be hiding their terms for whatever reason. They have put a PDF of an fake error message on their site in place of their terms. That is not exactly confidence inspiring...

I can't speak for Mac, I can only speak for CPS, and the CPS warranty starts after the manufacturer's warranty. So a 1yr TV warranty + 3yr CPS EW = 4yr warranty.
post #738 of 884
Im also looking at gettin an EW for my new Panasonic Plasma and the question I have is, does it matter what store or online vendor you purchase your warranty from? Is it the same warranty no matter what? Is there an advantage of one vendor over another?

Thanks for your help
post #739 of 884
Quote:
Originally Posted by Hkshooter View Post

Im also looking at gettin an EW for my new Panasonic Plasma and the question I have is, does it matter what store or online vendor you purchase your warranty from? Is it the same warranty no matter what? Is there an advantage of one vendor over another?

Thanks for your help

I would think they are the same since they are CPS. The prices can vary. I would think any differences would be with any "reputation" of the place selling them.
post #740 of 884
Edited
post #741 of 884
Quote:
Originally Posted by dambrosioj View Post

I just had a horrible experience with CPS also.

"Also"? Who else had one? I haven't ever (yet) had to mess with any claims, so I'm curious.
post #742 of 884
How much of an issue is it to try and get a warranty when your TV is out of the 30 day window?
post #743 of 884
Quote:
Originally Posted by gmen82 View Post

How much of an issue is it to try and get a warranty when your TV is out of the 30 day window?

With the Mack warranty you can purchase the warranty as long as there is 90+ days remaining on the manufacturers warranty.
post #744 of 884
Quote:
Originally Posted by gmen82 View Post

How much of an issue is it to try and get a warranty when your TV is out of the 30 day window?

If you mean CPS, mine was beyond 30 days and it was no problem. I think by about a week maybe. I think this might depend on the vendor selling the warranty. Not sure about that.
post #745 of 884
Can I ask. My manuf warranty on my Samsung 46 inch LCD expires on January 1/3/2010. Is it too late to get a MACK warranty on it?
Thanks
baseball6
post #746 of 884
I think you need to have at least 90 days left on the manufactures warranty. But you can connect them directly to make sure.
post #747 of 884
Mack warranty is to late to buy, CPS warranty can still be bought.
post #748 of 884
Is there anything on line that tells me what repair company CPS uses in my area??
Something that lists the repair people they use?
post #749 of 884
Quote:
Originally Posted by Clint S. View Post

If you mean CPS, mine was beyond 30 days and it was no problem. I think by about a week maybe. I think this might depend on the vendor selling the warranty. Not sure about that.

d
post #750 of 884
Quote:
Originally Posted by dambrosioj View Post

I just had a horrible experience with CPS also. I sold a projector and needed to transfer the warranty. There are two warranties on the projector one for the bulb and one for the projector, and they want a $25 fee to transfer each one thats insane.

When I was deciding between MACK and CPS I asked this specific question because I knew I would be selling it and he said its no charge. Plus on their website and FAQ it says 100% transferable nowhere does it mention a fee. I spoke with Diane at CPS (ext:206) who was very rude, along with the Customer service person I spoke to first, both extremely rude.

Diane stated I should have known this cause its in the terms of service, well you only get the terms of service once you purchase the warranty not before so very misleading. As it is nowhere on their website and she said thats because they ran out of room??? are you kidding me.



I actually just spoke with Woody Kogan ext 212 from CPS Customer Service Manager today regarding my problem. He actually contacted me and was extremely kind and helpful. They were able to correct the whole situation and I am very happy. Never really had a company that was able to go out of there way and contact me back to make sure I was satisfied I will definitely be recommending there service after that phone call.
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