Originally Posted by jlcvt
.....Everything I wrote is 100% true and accurate.
Oh I believe you, that's why I asked them about this.
Read the fine print on your contact and you'll find everything I said is there. I would have taken them to court if I lived in New York.
Problem now is I can't find any "contract". It's not at their website and not in any of the emails they sent me when I registered. It's probably in the material they sent me in the mail, but I have to find that. But I did have a long conversation(s) with them before I bought one, and like I said, it's nothing like what happened to you. If it would have been I would have never bought them.
Ask them what happens if they deem the TV too expensive to repair and what happens to your current TV. Also how they figure what the CURRENT MARKET VALUE is for your TV, especially for the Pioneer since they do not make this TV any more.
I will, but hopefully they will reply here, or at least reply back to me with more info. I got a first reply back from them on this matter, (*
I'll paste it below), but he didn't go into much detail. They tried to actually call me, but I work nights so I'm available during "normal business hours" for phone use.
Nice selection of Televisions especially the Pioneer. My Panasonic TH-42PD50U (5 years old) is still working great, but the Panasonic TH-50PZ800U had an earlier death. How do you like the Panasonic TC-P46G15? The TV I think I'm getting is the Panasonic TC-P54G25, just waiting to see if the price drops after the holidays.
My 5020 Kuro is awesome (as I'm sure most know
The Panasonic G15 I got for my Dad, and I lost him a few weeks ago. So I don't know what I'm going to do with that TV. It's the closest thing I've seen to a Kuro, in fact it has much better SD quality than the Kuro, and the blacks, contrast, and detail in the blacks are about as good.
The Toshiba RV535U I got for my Mom and I have to say that for the price
I'm most impressed by it. SD is horrible, but HD is awesome, most surprising.
*Here's the reply I got back from CPS:
"Thank you for bringing these comments to our attention. We take our
reputation and customer feedback very seriously. I would like to reassure
you the comments posted are not in line with our claims process and I will
thoroughly research this matter. In Home contracts like the ones you own
offer repair or replacement. I tried contacting you earlier to further
discuss this matter and provide you with my contact info. Should you have a
claim or questions please contact me directly so we can show you the level
of quality service we provide.
I replied back:"....I prefer to work nights so I am unable to answer the phone.
Could you or someone else possibly go to that thread I gave you and
comment there on what's not supposed to happen? Or at least cover that
in your reply then I can post it.