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Firewire & Comcast digital cable boxes - Page 5

post #121 of 249
Quote:
Originally Posted by cypherstream View Post

Power off the box and quickly push OK/Select. Scroll down to Code Modules. I think it's a right arrow or OK to enter that screen. Firmware is listed at the top along with build date and all the other applications installed into the box. (Guide, VOD, Caller ID app where available, etc...)

This works, but there is a way to see the firmware level without the need to go into the service mode. At least in the comcast service it may work this way: MENU -> OK -> SETUP -> CABLE BOX SETUP -> SELECT TO DISPLAY -> you are now in the review configuration page... Firmware and S/W version are listed, among many other data.
post #122 of 249
Quote:
Originally Posted by ecolive View Post

This works, but there is a way to see the firmware level without the need to go into the service mode. At least in the comcast service it may work this way: MENU -> OK -> SETUP -> CABLE BOX SETUP -> SELECT TO DISPLAY -> you are now in the review configuration page... Firmware and S/W version are listed, among many other data.

Yeah that will get you the firmware version also. But it won't give you other app versions and build date. I do believe when the area get's third party apps you will be able to see it on the 3P APP STATUS page. When your in that "Select To Display" I-Guide information screen, push the FAV key on the remote. Each subsequent press of the FAV key will toggle through even more diagnostics.
post #123 of 249
Thanks a lot for the tips.

My firmware version is 18.43. What does it mean? Is it an older version than 16.57, which may resolve the fireware recording to D-VHS issue?
post #124 of 249
Hi,

I just made test recording to move 2008 Olympic open ceremorny to my D-VHS. Both picture and sound are perfect. I am going to copy the entire program tonight.
post #125 of 249
Quote:
Originally Posted by xiaoyu View Post

Hi,

I just made test recording to move 2008 Olympic open ceremorny to my D-VHS. Both picture and sound are perfect. I am going to copy the entire program tonight.

Do you have a DCH box? I thought DCT boxes ran on 16.xx firmware...
post #126 of 249
No go for me. As I followed the step my box reacted as described, but when I checked out the file in MPEG2Repair it still said it had no sound. I'm in Atlanta. Do I need to reboot the box or anything else to be sure the "fix" will take hold?
post #127 of 249
I have Comcast DCH3416 box. I called Comcast last night and, they told me the new firmware was installed around October 8 to 10. The firmware includes some new features, such like the Page UP and Down for 5 minutes skip in both directions....
I have copyed 2008 Beijing Olympic Open Ceremory to my Mits D-VHS succesfully. I didn't watch the entire tape last night, but I checked several sections from the start to the end. Image and digital sound are both excellent. I may watch the whole tape this weekend and make sure the quality of the recording before deleting it from my DVR.
BTW, my system was not working in August and I also contacted to George. The new firmware and fix are working for me now.

Xiaoyu,
post #128 of 249
I decided to check back on this thread to see if there was a fix for the firewire output, but from reading the latest posts, it's unclear to me whether or not someone with both firmware 16.57 and a DCT341X (NOT a DCH) has reported that the problem has been fixed, so can someone who has a Motorola DCT341X and firmware 16.57 simply reply saying "I have a DCT341X and firmware 16.57 and this has: A - Not fixed the problem, or B - fixed the problem"


Thanks!
post #129 of 249
Well there are no issues at all on my DCH-3416.

Firmware: 18.43
S/W: 75.59 - a25p2-2.S1.r-8

You should be able to upgrade to a DCH box at no charge at the local Comcast payment center. I did when my DCT-6412 erased all of my recordings after about the 5th lockup.
post #130 of 249
ComcastGeorge has confirmed to me that there is a fix/new firmware for the DCT boxes(I'm assuming it's 16.57 since that has been thrown out in this thread, and it's what appears on the wikibook). But he didn't know any plans for rollout of it.

My guess is sometime in 2009 probably, at their rate
post #131 of 249
There's an I-Guide maintenance release due out in Q1 2009, so they will most likely roll the f/w together with the i-guide release. Flashing one time is better than flashing twice. Fixes some stuff like the VOD menu glitches, and possibly lets you delete saved searches.
post #132 of 249
Comcast in Little Rock just broke my firewire, I am using a Motorolla DCT6412III. It had worked really well for two years. I am trying to get them help in hopes of getting it fixed. Any ideas?

Chris
post #133 of 249
So I guess Atlanta is behind the times...

I have a DCT 3416 1 that is running firmware 16.53...
post #134 of 249
Quote:
Originally Posted by treyj View Post

No go for me. As I followed the step my box reacted as described, but when I checked out the file in MPEG2Repair it still said it had no sound. I'm in Atlanta. Do I need to reboot the box or anything else to be sure the "fix" will take hold?


That is usually what I have to do.
post #135 of 249
I have been experiencing this problem for a couple months. I usually only backup college football games off the DVR, so I hadn't seen the issue until a couple months ago. I thought it might have been caused by a firmware update, but didn't spend much time on it. My DVR is ~90% full, so I thought I better spend some time to see what had to be done and came across this thread.

AVS Forum is the best support group out there.

I just wanted to provide my feedback on the same problems that everyone else is seeing.

I have 3 DCT6412 with firmware 16.53 and all show the same problem.

I used the procedure that MozartMan provided in this link and I'm able to play, edit and work with the files as before.

http://www.avsforum.com/avs-vb/showp...2&postcount=85

A few comments on the procedure:
1. I don't unplug and plug in the firewire cable. I do what MozartMan does.

I open CapDVHS (but don't record)

Then on the DVR play the saved program and get it cued to the place to start and hit pause

Start recording on CapDVHS

Push the play button on the remote

If I don't do it this way, I cannot get a file that HDTVtoMPEG2 can open.

2. When you open the file in HDTVtoMPEG2, make sure you cut and exclude something at the beginning of the file and something at the end of the file. Then process it and save as a new file.

If I don't cut and exclude the beginning and end of the file other programs can play the video, but there is no audio. When the file is cut, HDTV2MPEG2 must write new PTS headers into the file that other programs can read.
post #136 of 249
Quote:
Originally Posted by cypherstream View Post

Well there are no issues at all on my DCH-3416.

Firmware: 18.43
S/W: 75.59 - a25p2-2.S1.r-8

You should be able to upgrade to a DCH box at no charge at the local Comcast payment center. I did when my DCT-6412 erased all of my recordings after about the 5th lockup.

I have the same box and same firmware/software but have the same firewire issues as everyone else.

On a side note, does anyone who has comcast phone service have the caller id working on their boxes?

Thanks.
post #137 of 249
I've just joined the fray on this. Trying to get a straight answer from Crapcast is impossible. When I got my DCH3416 I was told that only the audio, component, and hdmi ports were active. Thursday I went back w/ the FCC paperwork in-hand and a guy from the back said firewire was also turned on but that he only knew of 1 person that had even been able to get recordings off the drive. No one he knew had managed to get it to work w/ a HTPC. Of course I assume his info is limited.

Found on this thread how to get into the low(?) level setup info. What do I find but 1394 Enabled=yes, Active=no. So now my fun begins to see if I can get them to turn it on. I'm not holding my breath though. If all else fails I guess I'll have to set my satchel down for a component capture device for my HTPC setup. What a pita.
post #138 of 249
Enabled means you can use it, active means it's actually active, you won't see that = yes unless you are currently recording from it.

It works with HTPC just fine (well, it used to) but not with protected shows.

I've tried about everything listed here to get it to work - no matter what I do the picture always freezes and the recordings have no sound track. Pretty much a moot point for me though since I'll be swtiching to DirecTV soon... Price was the biggest factor in the decision, but if I can't record firewire then I also have no reason to stick with this lousy, horrible buggy DVR either.
post #139 of 249
Thanks for clearing that up. I have a cable ordered from monoprice that should be here next week so I can test it on the laptop before I try to add it to Sage.

On a side note, I've misplaced a link to an adapter that shares usb via ethernet. I was wondering if anyone might know of a similar thing for firewire. I'd like to leave the DVR in the living room and the HTPC is about 40-50ft away.
post #140 of 249
Quote:
Originally Posted by s.whiplash View Post

I have been experiencing this problem for a couple months. I usually only backup college football games off the DVR, so I hadn't seen the issue until a couple months ago. I thought it might have been caused by a firmware update, but didn't spend much time on it. My DVR is ~90% full, so I thought I better spend some time to see what had to be done and came across this thread.

AVS Forum is the best support group out there.

I just wanted to provide my feedback on the same problems that everyone else is seeing.

I have 3 DCT6412 with firmware 16.53 and all show the same problem.

I used the procedure that MozartMan provided in this link and I'm able to play, edit and work with the files as before.

http://www.avsforum.com/avs-vb/showp...2&postcount=85

A few comments on the procedure:
1. I don't unplug and plug in the firewire cable. I do what MozartMan does.

I open CapDVHS (but don't record)

Then on the DVR play the saved program and get it cued to the place to start and hit pause

Start recording on CapDVHS

Push the play button on the remote

If I don't do it this way, I cannot get a file that HDTVtoMPEG2 can open.

2. When you open the file in HDTVtoMPEG2, make sure you cut and exclude something at the beginning of the file and something at the end of the file. Then process it and save as a new file.

If I don't cut and exclude the beginning and end of the file other programs can play the video, but there is no audio. When the file is cut, HDTV2MPEG2 must write new PTS headers into the file that other programs can read.

I used MozartMan's method too, and it worked. The only problem is horrible picture quality and a few seconds in the beginning with just audio and no video. Unfortunately it can only be downloaded 10 times.

I've uploaded a sample to rapidshare (does anyone know of a better host?) so could someone see if the quality I am getting is normal?

Thanks a lot!

http://rapidshare.com/files/17251521...p.0000.ts.html

EDIT: It seems that firewire streaming works now thru VLC 0.9.8a without doing the MozartMan method, so I'm not sure if it's the box software or the pc software. The only problem is the video quality is horrible and the sound skips occasionally, here is a screencap:

post #141 of 249
Having a similar issue. When I start or stop VLC the playback pauses momentarily. I have been able to capture clean video and audio, but also get garbled and unusable captures. I just tried the puasing technique and did not get acceptable results on the first try.

I set DVR recording for 1 minute early. This gives enough lead in to check playback with VLC then start capture with CapDVHS. Roughly 1/3 to 1/2 the time I have to discard the capture file and try again.

I'm wondering if Comcast / Motorola is doing this to discourage capturing programming.

For a while I was capturing off the S-video / audio outputs through a Plextor converter box. The video quality isn't as good but at least you get acceptable results every time.
post #142 of 249
Still patiently waiting for a firmware upgrade to fix this issue. Some recordings can be transferred with the workaround method, but others have no audio PID present, so no sound. They need to just fix this already!
post #143 of 249
May be the 68XX are end of life and Comcast has no interest in rolling out the latest firmware, not sure, but for sure it is not good for us... Does anyone know whether a Mitsubishi TV is also toasted with the 16.53 firmware when using firewire?
post #144 of 249
I have the same screen-freezing problem capturing recorded programs on my Motorola DCT6412 (Cogeco Cable in Canada). Live capture of SD and HD transport is fine, although only some HD channels allow me to capture (NBC and Fox as I recall). I haven't tried the workaround posted here yet. Firmware on my DVR is still 16.53.
post #145 of 249
I am in Atlanta, GA and have experienced similar problems with my Motorola 3416. I bought a 4 pin to 6 pin firewire cable to attach my laptop to my DVR. Installed the drivers and programs for capturing and reviewing recordings. I ran several tests with live television everything worked great. When I tried to playback a previously recorded game, the audio skipped and the video appeared to be slightly affected. Has anyone had this same problem and found a fix.

Thanks
post #146 of 249
An update for anyone interested, I got a reply from George at Comcast:

A new firmware has been released in certain areas that resolved this. I do not have an update on when your area will push this update out. Since my original investigation I have been advised that this port being disabled is correct. The port is disabled to ‘recordable devices’ such as PCs. If the connection is made to a monitor or television the port is enabled. This was done at the request of the content providers and other copyright related issues. I would image when the update is pushed in your area, eventually another push will disable this type of connection.


George Lunski
Comcast Corporate Office
Comcast Customer Connect


At least he wrote me a decent semi-technical explaination. However, doesn't that defeat the point about that FCC ruling stating the firewire ports must be active? Or does that only say they have to be active but not support any devices or something? I might email him back and ask what Comcast's plans are to provide "a cable box whose firewire ports are active" according to the mandate, since he seems to be able to find out information, and it is next to impossible to speak to someone at Comcast who knows about this stuff.

I captured some stuff last week from my 3416, while watching live TV it worked just fine. However it only worked for 720p channels, my local CBS(at 1080i) wouldn't work.. and no they don't have 5C enabled. I've had mixed success with the work arounds, when I can get it to work the files are only playable in some software players cause the audio has something funny going on, and the picture freezes up, meaning you have to know how long you want to record and watch the timer as to when you want to hit stop, f'ing pathetic.

Thank god for my Hauppauge HD-PVR that captures via component! But it's still not bit for big digital
post #147 of 249
I wish they would enable the Sata port so we could attach addition disc storage. The 3416 fills up fast when recording in HD. Has anyone heard anything about this? I know WideOpenWest in my area allows this on thier DVR but not Comcast.
post #148 of 249
Quote:
Originally Posted by ak3883 View Post

An update for anyone interested, I got a reply from George at Comcast:

A new firmware has been released in certain areas that resolved this. I do not have an update on when your area will push this update out. Since my original investigation I have been advised that this port being disabled is correct. The port is disabled to ‘recordable devices’ such as PCs. If the connection is made to a monitor or television the port is enabled. This was done at the request of the content providers and other copyright related issues. I would image when the update is pushed in your area, eventually another push will disable this type of connection.


George Lunski
Comcast Corporate Office
Comcast Customer Connect


At least he wrote me a decent semi-technical explanation. However, doesn't that defeat the point about that FCC ruling stating the firewire ports must be active? Or does that only say they have to be active but not support any devices or something? I might email him back and ask what Comcast's plans are to provide "a cable box whose firewire ports are active" according to the mandate, since he seems to be able to find out information, and it is next to impossible to speak to someone at Comcast who knows about this stuff.

Firewire is supposed to work - by that I mean establish a successful handshake - with the JVC D-VHS tape decks since they just have component out. That was the only recording device ever "approved" for HD firewire transfer, I believe. It hasn't worked for years on the Scientific Atlanta DVR's, such as the SA8300, deployed in the field. The FCC has been absolutely no help on this issue and the cable companies pay it no mind. It's as if that "mandate" doesn't exist.
post #149 of 249
Just got off the phone, i'm now in touch with someone from corporate(who admitted she doesn't usually work with cable stuff). I explained again how my DVHS doesn't work, it's an authorized 5C device, my TV won't display firewire via it's firewire inputs, blah blah.

She is going to find out when the next firmware(confirmed by her research to be 16.57, which supposidly re-enables firewire, i hope that means restores the right functionality) is scheduled to be pushed.

She offered to push a hit to my box, but I explained how if my area doesnt' have 16.57(which it doesn't) that won't do anything but re-download 16.53 and how they can't just push a firmware to 1 box on a system.

I'll give them some credit, and thanks to Comcast George, he has answered emails and done some research for me and got this person to call me.
post #150 of 249
I successfully captured the entire Super Bowl from NBC (1080i) "live" the other day. I have an iMac and use AVC Video Capture 1.06. When I tested it before the game at first it appeared to freeze and I couldn't get the audio. Then I remembered that I had actually paused earlier and was watching on delay so it was acting just like a DVR recording. When I returned to "live" it worked just fine.
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