Originally Posted by StreetPreacher
I've read through the Mack warranty information on-line and I'd like some clarification on how it works as well.
Am I right in assuming that the bulb replacement warranty is only valid if the bulb fails prior to it's predicted life span? So for instance, if my BenQ W500 bulb fails before reacing 3000 hours on economy mode then Mack will replace it, but if the bulb fails beyond 3000 hours then I'm responsible for replacing it?
I asked the question (each time that I have bought a warranty) and I have been told both times, the bulb is covered for three years. I specifically asked what if you used up the bulb in less than three years and the projector was telling you to replace the bulb. He said the bulb is covered under warranty. I think they can offer this warranty because of a couple of things. A lot of people do not keep a projector for three years and a lot of people do not put enough hours on a projector to exceed the time in three years. If your projector bulb is rated for 3,000 hours, that is nearly 2-3/4 hours a day every day for three years. The odds are in their favor.
Now my projector bulb is only rated for 2,000 hours and I use my projector a little over 350 to 375 hours every six months. That puts me a little over 2,000 hours in three years so I think a bulb warranty makes sense for me.