" I guess it just rubbed me the wrong way with how the csr basically insulted me and then ran me around while I was trying to handle this in a professional manor. I really wasn't even looking to pursue an exchange!"
SAME EXACT SITUATION HERE! Tried to handle my 2 TVs problems with Samsung by phone, then e-mail, then phone again, and nothing but insults in return. Repair tickets were indeed finally generated, ticket numbers assigned, service tech all set up, then I get an e-mail from Samsung saying "upon further review of your service request, Samsung has determined that your products may not be in need of service". To this day, NO ONE has come to my house to see the TVs problems! Another phone call, another let-down. Then a call to Best-Buy, where I bought the sets and the 4-year warranty, they said they would look at the TVs, install the firmware from 1007 to 1013.1, but if I still had a problem (which I said I would), good luck, as Samsung appears to not be standing behind it (AMP is an OPTION, you know). I mentioned the board, and they said only software, hardware is currently not being upgraded. It is no longer about the TVs, but Samsungs naive and arrogant attitude towards me. Yes, I never raised my voice to them yet.
Unless anyone has a better idea on how to handle this, I guess I am now DONE with Samsung, and will be paying off the $6,000.00 loan for the TVs until the end of next May (2009).