Originally Posted by lacasner
Ok, I'm not really sure what this updated did, but i'm pretty sure it did not change the red smearing problem. After wrestling with sony customer support for an hour on the phone, I was extremely pissed that their tier 2 expert suggested that I have a repairman come in and repair my tv (when it is obvious the oroblem is an internal processing problem). The guy claimed they haven't gotten any calls of having a similar problem, so I need everyone here to call as well until we get this red smearing bullcrap fixed.
Sony cust service reps do not have a clue? I called a couple of weeks ago
about my audio drops and requested the firmware update and was told that as I was having audio drops with hdmi 1 as well as 4 that the firmware would not fix it and I should have sony repair come out. I knew from this forum that many others had drops on hdmi 1 that were fixed with the update, however, i deceided to make the appointment anyway as the tv was leaning forward on the stand which apparantly is another commom problem with this model. Anyway after waiting almost 2 weeks sony repair came today and although he brought a new stand that corrected the tv tilt, he did not seem to even be aware of the firmware updates. Concerning my audio drops, he brought a new board to replace, however, he indicated that I might want to try a different verizion box in case it is the bix HDMI port that is bad. I had not done that because I would get sound with my home theater system when the sound drop occured with the tv, however the sony rep pointed out that my as my home theatrer is connected via a digital optical connection not HDMI that it is possible that the verizion box has faulty HDMI port. Although I sincerly doubt this is the case, especially after this forum has confirmed that the audio drops are a common problem with this sony model, I deceided to hold off on him replacing the board to check it. I did this primarily because I am concerned that new board will have one of the other many problems with the picture that many people seem to be having and I have pretty much deceided that i would rather live with the audio drops,(and just use my home thaeter system for sound), rather than risk a picture problem. This is the primary reason I was hesitant to load the firmware for some peple on this fourm seem to suggest that there picture had adverse effects after the 203r update. I do not have the 205 update and am curious as others are to see if there are any adverse effects with the 205. But I did make the sony reps aware that maybe they should read this fourm.