Provantage DTV-Pal Orders - Did yours get cancelled? - Page 3

Can't say I'm surprised... I emailed them early this morning. No response yet.

BTW I'm order 3499584.

I ordered May 14th, order # is 3500265, and it's still showing "in progress". Hey, maybe tomorrow's the day?

thanks...let us know what the scoop is


I must be last in the line cause my order number is like 15000 later...

hah yeah i know that... but I still could be one of the last ones. I'm not in a hurry though...so as long as I get it I'll be happy.

Order number 3502992 and "in progress" in the system. I've been all but jumping up and down this week as people have started getting the DTVPal from other sources. My coupons expired May 28th so I didn't have that option!

I feel like that old Mervyn's commercial that went "Open, Open, Open" only I'm going "Ship it, Ship it, Ship it"!

Order number 3500660 and "in progress" in the system. Awaiting delivery from supplier.

Tap...Tap...Tap

Order 3500239

#3502xxx here. Will be calling in about an hour.

xpfshost

OK...so the latest news from Provantage is that they have received NO stock yet at this point and that NO orders have been shipped. She assured me that orders WILL definitely ship when stock arrives...which leads to the next information:

Stock is not expected to arrive now until July 9. I'm assuming they will start shipping sometime after that time in the order that your order was placed.

That's all the news today. Tune in next time when we'll be talking about what boxes you should buy after digital broadcasting becomes obsolete...

xpfshost

Yeah, got an email saying they hope to start shipping 7-9-2008 (at least it's July of this year...).

Not surprising that Dish would fill their own pipeline before honoring the one SlingMedia filled. The infighting must be awful.

For the record...

Preordered like everyone else. With all that has gone on I do not remember getting a letter canceling my order with them but I can't swear...
My order shows "in progress" on their site. Got the NTIA letter saying they may reissue my coupon. I emailed Provantage and they said it was backordered and would ship on 7/9.

You would be hard pressed to come up with a much better drama than this.

PS. I emailed the 2 contacts on the NTIA letter just to see what/if they have anything to add.

Good luck. That would be a great outcome. I wouldn't have emailed them and brought it to their attention, though...

xpfshost

Ya, I thought that too. Then I thought WTH, they allready know this by now if they have half a clue.

I ordered mine (one DTVPal) around the same time with order number 3496280. And, no My order did not get cancelled. I am on hold to talk to a rep from Provantage as I type. The Rep says estimated ship date is July 9th on my order and indicated most orders should be shipped by the end of July depending on availablity. When asked if they had any in stock at this time, the answer was no.

Per Kathy at Provantage just now, the DTVPal's are still supposed to start shipping on Wednesday, July 9th. In my case she said they would most probably ship from a Chicago warehouse.

let's hope it doesn't get delayed again

I don't know. I'm tempted to cancel my order and sacrifice my coupon since I've been reading all the problems people are experiencing with this box. There's been talk that the problem list is starting to look like a laundry list... It's gonna start to get expensive if we're expected to pay shipping to send defective boxes back to them to get them fixed so they work right...which they should do in the first place...

xpfshost

there's a whole list? I only read about the timer problem...

edit:nevermind i see more now...

Yup. There's a growing list of problems covered in varied threads here and elsewhere.

xpfshost

xpfshost, I don't think that you should cancel your order. That would probably be the more expensive option. You'd lose your $40 voucher, and any replacement box you purchase will most likely cost around $60--much more than the Provantage price. The cost of shipping the box back to Dish Network for the software fix isn't very much compared to the amount of money you'd lose by canceling.

But I understand that you'd be upset if your box didn't work in the first place. Personally, I think that companies should pay for return shipping on defective products, but not many do anymore.

Another possible scenario is that Provantage will end up canceling our orders, and we'll hopefully then get our coupons back from the government.

Waiting with bated breath....

No bad news when I checked this morning... no good news yet either. Still "In process"

No good news Not in stock yet.

Yawn...maybe by the time they get stock, they'll be getting the fixed boxes...

xpfshost

It's funny. I preordered thinking I'd be one of the first to get one. Turns out we'll be the last...

Just got off the phone with Provantage. The woman I just talked to said they're still on backorder, no stock at the distributor, and she now has no ETA on when they would ship, but she's guessing at least a couple of weeks....................................................... .....................

I paused and I could sense she was bracing for me to start yelling at her. Instead, I busted out laughing, and she did the same once she heard me. She apparently knows what is going on and replied, "I know...it's been a real headache."

Looks like we might get the fixed boxes after all...

xpfshost