Jim or Randy,
My RS55 is fed by my Pio SC-07, which is fed by my Radiance XE3D (which I use to switch sources). I also have a 2.37:1 screen with an anamorphic lens which I leave in the light path at all times. On all of my sources (BDP-93, XBox360, and Verizon FiOS cable box), all of the images are slightly underscaled in the horizontal direction regardless of which scaling mode is selected. As an example, in both 16:9 or LBOX mode, I have 2" wide black bars on either side of the image; when watching a 16:9 movie, and I select the 4:3 scaling mode and set my motorized masks to 16:9 mode, I still get the 2" wide black bars. This does not happen with the Radiance out of the video chain, and it didn't happen when I had previous JVC projectors (RS50, RS35, and RS2) hooked up to the Radiance.
I'm suspecting that this may have something to do with how the e-shift scaling on the JVC is interacting with the signal output from the Radiance, and I've combed through all of my settings in the Radiance and can't find anything that would cause the black bars to appear. Do you have any suggestions for things that I can check?
As an aside I just got my Radiance back from you guys for some service, and I will continue to echo previous comments that I've made about Lumagen's responsiveness and customer service overall: exceptional, outstanding, peerless...I think you get the picture. Your products - and the constant updates and service that comes with them - are worth every penny! Keep up the good work...