Originally Posted by No Clue
My issue has gotten worse and now I can't get a picture or sound. Last night when attempting to play a bluray, the lumagen gave me a message that HDCP was turned off on both outputs. When I go into the menu, I can see under "info" that HDCP is On for the input but Off on both outputs. I haven't made any changes to the lumagen since I had my system professionally calibrated a couple of years ago. How do I turn the outputs back on? I thought I went through the entire menu tree but the only place I even see anything pertaining to HDCP is in the info screen where changes can't be made.
Last night, I was able to watch the bluray by bypassing the lumagen completely so it seems the issue is confined to this.
Note that you cannot "turn on" HDCP manually. The Radiance communicates with the display/projector, and if it says it can handle HDCP, and the KSV keys match, HDCP will be enabled. If you get the message that "output HDCP is disabled," when HDCP is on for an input it means that the Radiance cannot establish the HDCP authentication.
If there have been no changes to the system, and no changes to the power (equipment change, or even adding a non-related electrical device like a refrigerator), then it is due to either a cable "aging," equipment issue, or software issue.
You mention you have not made any changes in your system. Have you updated the Radiance software? If so it is possible that an HDMI software change to work around an issue in a different HDMI device could be contributing to your issue. If you have updated Radiance software, as a temporary test, you could revert to the software revision you were using to see if it helps the issue you are seeing.
Some common HDMI techniques for trouble shooting problems:
- Unplug and re-plug the HDMI cable at both ends a number of times to "clean" the contract.
- Temporarily try a different HDMI cable. You may want to run a shorter cable direct from the Radiance to the display/projector for this test.
- Make sure (since the Bluray works) that the Radiance output rate is the same as the Bluray, since using a different pixel rate would mean the test is not a valid one. The Radiance Status screen has this information.
If you continue to have issues, please email us at email@example.com or call us at (USA) 503-574-2211 (9 to 5 Pacific Time M-F).