AVS › AVS Forum › Video Components › Video Processors › Official RadianceXD support thread
New Posts  All Forums:Forum Nav:

Official RadianceXD support thread - Page 42

post #1231 of 1243
5/15/13 at 5:29am
Quote:
Originally Posted by Mike_WI View Post

Thanks.
I wasn't even thinking about drivers since it was just a cable.

I found this on Amazon:

Plugable USB to RS-232 DB9 Serial Adapter (Prolific PL2303HX Rev D Chipset)
http://www.amazon.com/Plugable-Adapter-Prolific-PL2303HX-Chipset/dp/B00425S1H8/ref=sr_1_1?s=electronics&ie=UTF8&qid=1368567397&sr=1-1&keywords=serial+to+usb+windows+8

...and it sounds like there are issues with other adapters.
I'll order that and see if it solves the problem.

Mike

you might try doing a search in the Lumagen Users Forum. This issue came up some time ago and, as I remember, Some adapters work and others don't. Some that work were mentioned.
Reply
Reply

Gear mentioned in this thread:

post #1232 of 1243
5/15/13 at 11:58am
I use this one http://www.tripplite.com/shared/product-pages/en/USA19HS.pdf and it would appear to have Win8 support.
Reply
Reply
post #1233 of 1243
5/15/13 at 1:51pm
Quote:
Originally Posted by Mike_WI View Post

Are the Lumagen Radiance firmware programs compatible with Windows 8?

I updated my laptop to Win 8 and just tried to update Lumagen Radiance XE and was unable to.
I did the unplug and plug back in and hit start after 10 seconds, etc.

Thanks for any help.

Mike

Mike,

I am using the Lumagen update software with Windows 8 Pro 64-bit and a U.S. Converters.com USB to RS-232 adapter.

Like the guys said, you need a converter with drivers compatible with Windows 8.

Mark
Reply
Reply
post #1234 of 1243
5/15/13 at 2:28pm
Quote:
Originally Posted by giomania View Post

Mike,

I am using the Lumagen update software with Windows 8 Pro 64-bit and a U.S. Converters.com USB to RS-232 adapter.

Like the guys said, you need a converter with drivers compatible with Windows 8.

Mark
I'm also using Windows 8 and a USB to RS-232 adapter, without issues. I did have some problems, but I downloaded the wrong software....user error. Just a tip, make sure it's for the correct model Lumagen.
Reply
Reply
post #1235 of 1243
5/18/13 at 3:00pm
I downloaded driver for this...

Plugable USB to RS-232 DB9 Serial Adapter (Prolific PL2303HX Rev D Chipset)
http://www.amazon.com/Plugable-Adapter-Prolific-PL2303HX-Chipset/dp/B00425S1H8/ref=sr_1_1?s=electronics&ie=UTF8&qid=1368567397&sr=1-1&keywords=serial+to+usb+windows+8

and tried to update FW with error.
Then I went to the control panel and saw it was on COM4 (not COM1).
Then it worked.
I didn't try the old serial adapter again, but likely:

1) I forgot to download the driver (for old one)
2) I may have used a different USB port than usual
(I hadn't FW updated in a while)

So, looks like problem solved. Likely user error.

Mike
Reply
Reply
post #1236 of 1243
5/19/13 at 9:39am
Quote:
Originally Posted by No Clue View Post

I have an issue that seems to come from my Radiance XS. I first noticed it a couple of months ago when playing a dvd on my Oppo BDP 93 bluray player but it also happens with bluray discs and with increasing frequency. It starts with video dropouts going to a black screen for a few seconds. Then the video will return and look normal or it will look like the attached image.
The main two sources I use are Directv and the Oppo. I haven't seen the issue while watching Directv. The reason I believe it could be the lumagen is the issue disappears when I take it out of the chain. I use both HDMI outputs on the Oppo - one going to the Lumagen and the other to an Onkyo SSP. When I run the video straight to the JVC, everything works fine.
I hadn't updated the Lumagen in a while so I updated today to the latest update and the issue is still there.


My issue has gotten worse and now I can't get a picture or sound. Last night when attempting to play a bluray, the lumagen gave me a message that HDCP was turned off on both outputs. When I go into the menu, I can see under "info" that HDCP is On for the input but Off on both outputs. I haven't made any changes to the lumagen since I had my system professionally calibrated a couple of years ago.
How do I turn the outputs back on? I thought I went through the entire menu tree but the only place I even see anything pertaining to HDCP is in the info screen where changes can't be made.

Last night, I was able to watch the bluray by bypassing the lumagen completely so it seems the issue is confined to this.

Thanks
Reply
Reply
post #1237 of 1243
5/19/13 at 1:27pm
Quote:
Originally Posted by No Clue View Post

My issue has gotten worse and now I can't get a picture or sound. Last night when attempting to play a bluray, the lumagen gave me a message that HDCP was turned off on both outputs. When I go into the menu, I can see under "info" that HDCP is On for the input but Off on both outputs. I haven't made any changes to the lumagen since I had my system professionally calibrated a couple of years ago. How do I turn the outputs back on? I thought I went through the entire menu tree but the only place I even see anything pertaining to HDCP is in the info screen where changes can't be made.

Last night, I was able to watch the bluray by bypassing the lumagen completely so it seems the issue is confined to this.

Note that you cannot "turn on" HDCP manually. The Radiance communicates with the display/projector, and if it says it can handle HDCP, and the KSV keys match, HDCP will be enabled. If you get the message that "output HDCP is disabled," when HDCP is on for an input it means that the Radiance cannot establish the HDCP authentication.

If there have been no changes to the system, and no changes to the power (equipment change, or even adding a non-related electrical device like a refrigerator), then it is due to either a cable "aging," equipment issue, or software issue.

You mention you have not made any changes in your system. Have you updated the Radiance software? If so it is possible that an HDMI software change to work around an issue in a different HDMI device could be contributing to your issue. If you have updated Radiance software, as a temporary test, you could revert to the software revision you were using to see if it helps the issue you are seeing.

Some common HDMI techniques for trouble shooting problems:

- Unplug and re-plug the HDMI cable at both ends a number of times to "clean" the contract.
- Temporarily try a different HDMI cable. You may want to run a shorter cable direct from the Radiance to the display/projector for this test.
- Make sure (since the Bluray works) that the Radiance output rate is the same as the Bluray, since using a different pixel rate would mean the test is not a valid one. The Radiance Status screen has this information.

If you continue to have issues, please email us at support@lumagen.com or call us at (USA) 503-574-2211 (9 to 5 Pacific Time M-F).
Reply
Reply
post #1238 of 1243
5/19/13 at 9:06pm
Plus - No HDMI cables less than 6 feet.
Sounds weird, but check the printing on the cable to make sure the signal is going in the direction of the printing. Lots of plus/minus discussions on this one!
(I've now read that there are now cables being produced that do require this to be adhered to.)
Another suggestion, is to actually swap the cable around 180 degrees, but watch for the above if you're a believer.
Reply
Reply
post #1239 of 1243
5/20/13 at 12:10pm
Quote:
Note that you cannot "turn on" HDCP manually. The Radiance communicates with the display/projector, and if it says it can handle HDCP, and the KSV keys match, HDCP will be enabled. If you get the message that "output HDCP is disabled," when HDCP is on for an input it means that the Radiance cannot establish the HDCP authentication.

My issue has gotten worse and now I can't get a picture or sound. Last night when attempting to play a bluray, the lumagen gave me a message that HDCP was turned off on both outputs. When I go into the menu, I can see under "info" that HDCP is On for the input but Off on both outputs. I haven't made any changes to the lumagen since I had my system professionally calibrated a couple of years ago.

I am in the midst of a very similar situation. One of my three sources would not display, in fact, I could not even display the XS Menu! The more I tried to fix it by plugging/unplugging HDMI cables and powering down/up the worse it got. At one point I was getting the "output HDCP is disabled," which I had never seen before. and none of sources worked. I took out the HDMI cable for the problem component (DISH VP722 receiver) and replaced it with a known "good" cable. The DISH picture immediately came back as did my other two sources.

It seems the "bad" cable (if that is indeed the problem) really freaked out the XS, preventing it from even displaying its own menu. I still need to do some more testing for other reasons.

Anyway I would suggest you try having only one source connected at a time and see if that helps the problem.
Edited by GGA - 5/20/13 at 3:56pm
Reply
Reply
post #1240 of 1243
5/21/13 at 3:09pm
GGA:
It is possible that in some specific instance a bad cable would cause the source to be constantly restarting the HDMI connection. That is, the connection is not good enough to lock, but just enough that the source knows it should keep trying.

The HDMI input chip interrupts are very high priority to the Radiance, and each HDMI source restart can create a number of interrupts. If this happen frequently enough it is possible that these restarts are preventing the Radiance from doing anything but service the constant restarts. I suspect this is what you observed in your system.
Reply
Reply
post #1241 of 1243
5/22/13 at 12:56pm
Quote:
Originally Posted by Mike_WI View Post

thanks.
I will cross post their, but I know that answers happen relatively quickly on AVS as well.

I am using a USB to serial port cable.
That is a possibility. I'm not sure their is a driver for a conversion cable.
Is there?

Thanks

Mike

That's not "just a cable". There is a small circuit board inside containing a chip and a few other components that take care of changing the USB-formatted signal to RS-232 signal format and vice versa since USB and serial can be bi-directional. So, yes, you do need a software driver. Many times the driver will already be part of Windows and you don't have to go looking for it. Other times, the driver may not be included in the Windows driver library and you'll have to download the driver and install it. Usually, if the device needs a driver, a small CDROM will come with it, but that's not guaranteed.

If you open Windows Device Manager and go to USB devices you should see your converter appear when you connect it and disappear when you disconnect it. If Windows tries to install a device driver and fails because it can't find one, you should see a message telling you that.

The Radiance processor may not work with every USB-Serial adapter either... though I have to say, every one I've ever tried has worked fine (Windows 7). FTDI devices work (FTDI is a chip set used in many different brands), KeySpan devices work (they are owned by TrippLlite now), TRENDnet devices work, and any models using the Prolific PL2303 USB-Serial chip set work also (many different brand names). The TRENDnet adapter is available from Amazon for $8.25 right now and there are some with the Prolific chip set for even less. No need to spend a lot of money but it does help if you get one that is known to work. I've used the TRENDnet adapter for updating the Radiance and for many other jobs and it has always worked fine, even with projectors and other home theater components.
Edited by Doug Blackburn - Yesterday at 1:07 pm
Reply
Reply
post #1242 of 1243
5/22/13 at 9:10pm
Quote:
Originally Posted by Doug Blackburn View Post

That's not "just a cable". There is a small circuit board inside containing a chip and a few other components that take care of changing the USB-formatted signal to RS-232 signal format and vice versa since USB and serial can be bi-directional. So, yes, you do need a software driver. Many times the driver will already be part of Windows and you don't have to go looking for it. Other times, the driver may not be included in the Windows driver library and you'll have to download the driver and install it. Usually, if the device needs a driver, a small CDROM will come with it, but that's not guaranteed.

If you open Windows Device Manager and go to USB devices you should see your converter appear when you connect it and disappear when you disconnect it. If Windows tries to install a device driver and fails because it can't find one, you should see a message telling you that.

The Radiance processor may not work with every USB-Serial adapter either... though I have to say, every one I've ever tried has worked fine (Windows 7). FTDI devices work (FTDI is a chip set used in many different brands), KeySpan devices work (they are owned by TrippLlite now), TRENDnet devices work, and any models using the Prolific PL2303 USB-Serial chip set work also (many different brand names). The TRENDnet adapter is available from Amazon for $8.25 right now and there are some with the Prolific chip set for even less. No need to spend a lot of money but it does help if you get one that is known to work. I've used the TRENDnet adapter for updating the Radiance and for many other jobs and it has always worked fine, even with projectors and other home theater components.

Thanks.
I figured it out, but it took me a while.
That's what I get for updating my laptop OS (and new SSD) and not doing a FW update in 2 years.
Much learned.

Mike
Reply
Reply
post #1243 of 1243
5/23/13 at 6:20pm
It's Here!: Calman 5.1.1!

http://store.spectracal.com/downloads/
Reply
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Video Processors

Gear mentioned in this thread:

AVS › AVS Forum › Video Components › Video Processors › Official RadianceXD support thread