Originally Posted by giomania
I have implemented my HDMI distribution plans whereby the Radiance XS3D is driving both the projector in my HT as well as the plasma in my Family Room. I have not proceeded too far into testing, but I am only getting a picture (no audio) in my family room when using all sources
coming from an HDMI 4x4 matrix switch. Further, the picture has a bunch of pixelization and "snow" in it, and the Radiance and Receiver's GUI menus are the wrong color. Please note I have not tested in the HT yet, so I don't yet know if the same anomalies with these sources are present in that setup as well.Here is a distribution map which results in issues with the affected sources:
Sources ---> HDMI 4 x 4 Matrix Switch ---> Radiance Input 1 ---> Radiance Output 1 ---> Darbee Darblet ---> HDMI 1 x 2 Splitter (powered) ---> HDMI 3 x 1 Switch ---> Denon AVR ---> Pioneer Plasma TVThe following distribution path (bypassing the Radiance, Darblet, and 1 x 2 splitter) results in no issues with the same sources:
Sources ---> HDMI 4 x 4 Matrix Switch ---> HDMI 3 x 1 Switch ---> Denon AVR ---> Pioneer Plasma TVI have had success with the Darblet in the following distribution path, resulting in no issues with the same sources:
Sources ---> HDMI 4 x 4 Matrix Switch ---> Darbee Darblet ---> Denon AVR ---> Pioneer Plasma TV
I have attached my document again in case it helps makes sense of this complicated setup. It was late last night when I first tested it, and I had to hit the sack, so I could not test much. If you have any ideas if any settings on the Radiance might be causing the issue, please let me know. I realize that I need to test in the HT to see what is occurring there, and if the same issues exist, then start eliminating devices to see if there are any adverse interactions occurring.
Lumagen Radiance XS-3D Configuration.xlsx 50k .xlsx file
Originally Posted by No Clue
I have an issue that seems to come from my Radiance XS. I first noticed it a couple of months ago when playing a dvd on my Oppo BDP 93 bluray player but it also happens with bluray discs and with increasing frequency. It starts with video dropouts going to a black screen for a few seconds. Then the video will return and look normal or it will look like the attached image.
The main two sources I use are Directv and the Oppo. I haven't seen the issue while watching Directv. The reason I believe it could be the lumagen is the issue disappears when I take it out of the chain. I use both HDMI outputs on the Oppo - one going to the Lumagen and the other to an Onkyo SSP. When I run the video straight to the JVC, everything works fine.
I hadn't updated the Lumagen in a while so I updated today to the latest update and the issue is still there.
Originally Posted by No Clue
My issue has gotten worse and now I can't get a picture or sound. Last night when attempting to play a bluray, the lumagen gave me a message that HDCP was turned off on both outputs. When I go into the menu, I can see under "info" that HDCP is On for the input but Off on both outputs. I haven't made any changes to the lumagen since I had my system professionally calibrated a couple of years ago.
How do I turn the outputs back on? I thought I went through the entire menu tree but the only place I even see anything pertaining to HDCP is in the info screen where changes can't be made.
Last night, I was able to watch the bluray by bypassing the lumagen completely so it seems the issue is confined to this.
Originally Posted by jrp
Note that you cannot "turn on" HDCP manually. The Radiance communicates with the display/projector, and if it says it can handle HDCP, and the KSV keys match, HDCP will be enabled. If you get the message that "output HDCP is disabled," when HDCP is on for an input it means that the Radiance cannot establish the HDCP authentication.
If there have been no changes to the system, and no changes to the power (equipment change, or even adding a non-related electrical device like a refrigerator),
then it is due to either a cable "aging," equipment issue, or software issue.
You mention you have not made any changes in your system. Have you updated the Radiance software? If so it is possible that an HDMI software change to work around an issue in a different HDMI device could be contributing to your issue. If you have updated Radiance software, as a temporary test, you could revert to the software revision you were using to see if it helps the issue you are seeing.
Some common HDMI techniques for trouble shooting problems:
- Unplug and re-plug the HDMI cable at both ends a number of times to "clean" the contract.
- Temporarily try a different HDMI cable. You may want to run a shorter cable direct from the Radiance to the display/projector for this test.
- Make sure (since the Bluray works) that the Radiance output rate is the same as the Bluray, since using a different pixel rate would mean the test is not a valid one. The Radiance Status screen has this information.
If you continue to have issues, please email us at email@example.com or call us at (USA) 503-574-2211 (9 to 5 Pacific Time M-F).
Originally Posted by p5browne
Plus - No HDMI cables less than 6 feet.
Sounds weird, but check the printing on the cable to make sure the signal is going in the direction of the printing.
Lots of plus/minus discussions on this one!
(I've now read that there are now cables being produced that do require this to be adhered to.)
Another suggestion, is to actually swap the cable around 180 degrees, but watch for the above if you're a believer.
Originally Posted by GGA
I am in the midst of a very similar situation. One of my three sources would not display, in fact, I could not even display the XS Menu! The more I tried to fix it by plugging/unplugging HDMI cables and powering down/up the worse it got. At one point I was getting the "output HDCP is disabled," which I had never seen before. and none of sources worked. I took out the HDMI cable for the problem component (DISH VP722 receiver) and replaced it with a known "good" cable.
The DISH picture immediately came back as did my other two sources.
It seems the "bad" cable (if that is indeed the problem) really freaked out the XS, preventing it from even displaying its own menu. I still need to do some more testing for other reasons.
Anyway I would suggest you try having only one source connected at a time and see if that helps the problem.
Originally Posted by jrp
GGA:It is possible that in some specific instance a bad cable would cause the source to be constantly restarting the HDMI connection.
That is, the connection is not good enough to lock, but just enough that the source knows it should keep trying.
The HDMI input chip interrupts are very high priority to the Radiance, and each HDMI source restart can create a number of interrupts. If this happen frequently enough it is possible that these restarts are preventing the Radiance from doing anything but service the constant restarts. I suspect this is what you observed in your system.
Hi everyone: I just wanted to report that I have occasional issues in my (admittedly complex) HDMI distribution setup. I first experienced issues when hooking all of it up in September of 2012. I also have experienced on three occasions a very similar issue as posted by No Clue; the third instance was last weekend. I did not have time to snap a picture over the weekend, and then just started the workweek with the issue unresolved, as we have a work-around which is to bypass the Lumagen, 1x2 splitter, and the Darbee Darblets (two in series).
When my wife powered up the system on Tuesday morning, it had resolved itself. This is usually caused when there is either a power outage or a brown-out, so some number of power cycles is required to reset it, I am assuming. This time, however, there was neither of those that I am aware of. The only thing I did that I am aware of, is pull the power on my Dish Network satellite receiver on Friday night. I had cancelled the service, as I only have it for one month a year when family from Italy visits, so I get the Italian channels.
I am only mentioning this because CGA had an issue with a Dish receiver (see quoted post above), but that was the cable, apparently. Also, No Clue has a DirecTV receiver; it is probably just a coincidence that we have satellite receivers. I also acknowledge that Jim implied (in a quoted post above) that changes to the power equipment might cause an issue. Perhaps I interpreted that wrong, but the Dish receiver was on the same circuit as all the HDMI equipment, so it makes me wonder. Also I did have some trouble with audio while watching a movie (Olympus Has Fallen Blu-ray) through the Lumagen in the theater Friday night after I pulled the power on the Dish receiver. There was no audio on the trailers, but it came on during the main feature. Looking back, I think that was the start of the trouble.
Interesting comment on using the printing on the cable as a directional tool for HDMI cables. I also wonder if Jim's comment on a bad cable constantly restarting the HDMI connection could produce the symptoms noted by No Clue. Last, I wonder if a failing cable would cause such an (infrequent for me) intermittent issue.
I have attached my HDMI distribution diagram to show how complicated my setup is, but it works 95% of the time.
HDMI Distribution & Switching Diagram - 2013-05.pdf 124k .pdf file